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All Journal Sains: Jurnal Manajemen dan Bisnis MIX : Jurnal Ilmiah Manajemen Jurnal Tirtayasa Ekonomika (Tirtayasa Economica Journal) Jurnal Riset Bisnis dan Manajemen Tirtayasa Organum: Jurnal Saintifik Manajemen dan Akuntansi MUAMALATUNA International Journal of Social Science International Journal of Economy, Education and Entrepreneurship (IJE3) Husnayain Business Review Jurnal Pengabdian Teratai Management Science Research Journal NEAR: Jurnal Pengabdian kepada Masyarakat Advances In Social Humanities Research
Taufik, Edi Rahmat
Universitas Sultan Ageng Tirtayasa
Agriculture, Biological Sciences & Forestry Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Journal : Management Science Research Journal

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Service Quality and Price Analysis on Customer Satisfaction Taufik, Edi Rahmat
Management Science Research Journal Vol. 1 No. 4 (2022): November 2022
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v1i4.52

Abstract

Hospitals is the institution of public health services in order to improve the level of public health. The success of a hospital in operation is determined by how well the hospital's services are able to satisfy its customers. Basically, customers only want satisfaction from the service they get. Customers will be satisfied if the service they get is able to meet their expectations. In this research, the researchers try to explore about the influence of service quality and price on customer satisfaction on RSIA Puri Garcia, Serang City. The sample was be taken by slovin methode sampling from 692 population are 87 sample of respondent. The result of this research is the service quality and price have an influence on customer satisfaction.
Co-Authors Abshor Marantika Agustiansyah, Eka Cahya Ahmad Nurdin Hasibuan Al Naquib, Khaira Nazla Ali Imron Asep Supriadi Barkah, Barkah Citrawati Jatiningrum Damarwulan, Liza Mumtazah Deva Muzdalifa FAJRIN, ANDINI Fauza Afni Fina Amalia Masri Hendra Hermawan Humairoh Humairoh Kambara, Roni Larasari, Ernie Lutfi, Lutfi Marsadi Aras Muslim Muslim Mutiara Rengganis Nia Rifanda Putri Nupus, Hayati Nur Fadhilah, Amalia Rachmawati Rahul Chauhan Rulinawaty Rulinawaty Samsurijzal Hasan Sholahuddin Al Ayubi Simarmata, Mervyn Yudikaputra Suharyadi Suharyadi Susie Perbawasari