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Journal : TECHNOVATE

Customer Service Information System: Service Improvement Solution PT. Jaringanku Sarana Nusantara Arditya, I Kadek Dito; Sandhiyasa, I Made Subrata; Supartha, I Kadek Dwi Gandika
TECHNOVATE: Journal of Information Technology and Strategic Innovation Management Vol. 2 No. 1 (2025): January 2025
Publisher : PT.KARYA GEMAH RIPAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52432/technovate.2.1.2025.52-58

Abstract

One of the companies actively involved in the field of information technology systems, especially in the Internet sector is PT Jaringanku Sarana Nusantara. The company has paid services using E-invoice with payment gateway method but on this payment system has not been integrated with microtic devices to perform the disconnection of the Internet for customers who have not paid. This process is carried out through microtic configuration performed by the officers. If the customer's connection termination is missed within the specified limits, the company risks losing the bandwidth cost by continuing to provide internet services without receiving payment on time. In addition to payment services, the company also has a complaint service that uses the WhatsApp app as a medium of interaction with customers, found several problems that need to be addressed. One of the problems was when the admin sent customer data and gave the task division to the team of officers through the WhatsApp group. This research uses the waterfall methodology of a systematic model to develop this system so that it is structured starting from the phases of design, analysis, design, implementation, operation, to the maintenance of the system. The results of this research showed that it was possible to build a service information system at PT. Jaringanku Sarana Nusantara by performing blackbox testing, then it is known that the system is running correctly and in accordance with the expected plan.
Real Time Sales Data Visualization at Agung Wastra Using Looker Studio Sandhiyasa, I Made Subrata; Parniti, I Gusti Agung Ayu Pira; Wijaya, Bagus Kusuma; Suandana, Ni Putu Widantari
TECHNOVATE: Journal of Information Technology and Strategic Innovation Management Vol. 2 No. 2 (2025): April 2025
Publisher : PT.KARYA GEMAH RIPAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52432/technovate.2.2.2025.96-103

Abstract

Agung Wastra is a company that opertes in the field of facilities and infrastructure for Hindu religious ceremony activities. The company uses Microsoft Excel in processing sales data. The weakness of the data or information produced is that it is still in table form and does not display more interactive information in graphic form, making it difficult for companies in a short time. Therefore, this research aims to build a sales data visualization system using looker studio. This visualization helps companies process table data into information in the form of graphs so that it doesn't take a long time to see the company's sales development. The research method used in this research is Kimball's nine steps method. This research goes through the stages of company data analysis, data warehouse design, extract transform load process, implementation of data visualization, and system testing. This system was tested using the user acceptance test method and obtained results with a percentage of 92.5% or strongly agree, which means that the sales data visualization is in accordance with the needs of the agung wastra company. The results of this research are seven pages displaying company information in the form of graphics to assist in decision making.