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All Journal JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Riset Informatika Jurnal Komunika : Jurnal Komunikasi, Media dan Informatika Jurnal Ilmu Komputer dan Desain Komunikasi Visual bit-Tech JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Teknik Informatika Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Adopsi Teknologi dan Sistem Informasi MDP Student Conference ILTEK : Jurnal Teknologi Computing Insight: Journal of Computer Science Jurnal Pengabdian Masyarakat Inovatif Jurnal Pengabdian Masyarakat Inovatif Jurnal Pengabdian Masyarakat Multidisiplin
Tri Puspa Rinjeni
Universitas Pembangunan Nasional Veteran Jawa Timur
Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Other

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Applying Importance-Performance Analysis to Identify Strategic Factors Enhancing User Satisfaction in Dana Adibah Dewi Satriani; Asif Faroqi; Tri Puspa Rinjeni
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2629

Abstract

The use of digital wallets in Indonesia has grown significantly alongside increasing public demand for fast, secure, and practical financial transactions. One of the widely used applications is Dana. However, user satisfaction with its services still requires a comprehensive evaluation to ensure continued usage. This study aims to measure and analyze user satisfaction with the Dana application by integrating the End User Computing Satisfaction (EUCS) model and the Importance-Performance Analysis (IPA) method. This research employed a quantitative approach by distributing online questionnaires to 403 respondents. The research instrument was tested for validity and reliability, and the data were analyzed using IPA to map service attributes based on their perceived importance and performance. The results show that attributes such as system security, content completeness, and information accuracy fall into the high-priority quadrant (Quadrant I), indicating that they are highly important but currently underperforming. Meanwhile, attributes like content format and timeliness meet user expectations and should be maintained. The study concludes that Dana’s development team should prioritize improvements in the aspects that most significantly affect user satisfaction. These findings are expected to serve as a strategic foundation for decision-making in enhancing service quality, while also contributing to the academic literature on evaluating digital financial applications.
UTAUT-Based Analysis of Customer Loyalty in Tokopedia Using SOR Framework Cindy Berliana; Eristya Maya Safitri; Tri Puspa Rinjeni
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2640

Abstract

This study investigates customer loyalty in the context of e-commerce by applying an integrated Unified Theory of Acceptance and Use of Technology (UTAUT) model combined with the Stimulus–Organism–Response (SOR) framework. Tokopedia, one of Indonesia’s leading e-commerce platforms, faces increasing difficulty in sustaining customer loyalty due to common service-related issues such as delayed deliveries, system errors during voucher usage, and slow customer service. These challenges negatively impact user experience and trust key elements in fostering long-term loyalty. To address these issues, this research explores the need for an integrated approach by employing the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Stimulus–Organism–Response (SOR) framework. The UTAUT model provides insights into the factors driving user adoption, while the SOR framework helps in understanding the psychological responses that lead to sustained loyalty. This research explores how five UTAUT constructs Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Price Value serve as external stimuli (Stimulus) that influence users’ trust in the Tokopedia application (Organism), which then drives customer loyalty (Response). A quantitative survey of 384 Tokopedia users was analyzed using PLS-SEM. The findings reveal that all UTAUT variables significantly affect trust, and trust serves as a strong predictor of customer loyalty. This study contributes theoretically by bridging UTAUT and SOR models to explain loyalty behavior in e-commerce settings, and offers practical insights for Tokopedia to improve user retention. Notably, future studies may consider longitudinal approaches and explore additional psychological factors beyond trust to deepen understanding of loyalty formation.
Factor Analysis of E-Learning Acceptance in SMK Sore Tulungagung Using Technology Acceptance Model (TAM) Rhohmah Indah; Eristya Maya Safitri; Tri Puspa Rinjeni
Jurnal Riset Informatika Vol. 7 No. 4 (2025): September 2025
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1168.611 KB) | DOI: 10.34288/jri.v7i4.385

Abstract

Although the use of E-Learning has been expanded as a modern learning solution, its implementation at SMK SORE Tulungagung still faces obstacles such as low student participation, difficulty in accessing E-Learning features, and delays in submitting assignments. This indicates that there are obstacles in the acceptance of learning technology by students. This study aims to analyze the factors that influence the acceptance of E-Learning using the Technology Acceptance Model (TAM) framework with the main variables: Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Attitude Toward Using (ATU), Behavioral Intention to Use (BIU), and Actual Use (AU). The method used is quantitative with a predictive approach, data was obtained by distributing questionnaires to students majoring in Computer and Network Engineering, Data analysis was carried out using validity, reliability, and structural modeling (SEM-PLS) tests. The results showed that PU and PEOU significantly influenced students' attitudes and intentions in using E-Learning. In addition, BIU contributed to the use of the actual system and external factors such as complexity and voluntariness were also analyzed to determine the indirect effect on technology acceptance.
Mapping SPBE Challenges in Indonesia: Systematic Review by Architecture Domain Virdha Rahma Aulia; Iqbal Ramadhani Mukhlis; Rafika Rahmawati; Tri Luhur Indayanti Sugata; Prasasti Karunia Farista Ananto; Tri Puspa Rinjeni; Nambi Sembilu
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 1 (2025): Juni 2025
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i1.368

Abstract

Growing disparities in digital governance readiness across Indonesia highlight the urgency of strengthening the nation's Electronic-Based Government System (SPBE). This study conducts a systematic literature review of 34 recent studies to identify key factors that influence SPBE implementation across six architecture domains: Business (Organizational) Architecture, Data Architecture, Application Architecture, Infrastructure Architecture, Security Architecture, and Service Architecture. Drawing on the PRISMA methodology, the review uncovers recurring obstacles such as governance misalignment, fragmented system development, infrastructure limitations, inadequate data management, weak cybersecurity, and inconsistent service delivery. While these challenges inform the analysis, the proposed conceptual framework reframes each domain as a positive construct—suggesting that stronger performance in these areas contributes to greater SPBE implementation success. This framework provides policymakers with a structured lens to guide targeted digital transformation efforts. The study emphasizes the importance of policy coherence, inter-agency collaboration, human resource capacity, and integrated digital ecosystems, and invites future empirical research to validate and refine the framework through quantitative testing and in-depth case studies, particularly focusing on governance and people-centered factors.
Analysing User Reviews with ETL using Pentaho Data Integration Tri Luhur Indayanti Sugata; Rafika Rahmawati; Tri Puspa Rinjeni; Virdha Rahma Aulia; Prasasti Karunia Farista Ananto; Iqbal Ramadhani Mukhlis
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 2 (2025): September 2025
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i2.403

Abstract

User reviews are a crucial element in guiding the continuous improvement of mobile applications for developers. This research aims to utilize Extract, Transform, Load (ETL) techniques using Pentaho Data Integration to analyze user reviews of government mobile applications which is ‘Sentuh Tanahku’, focusing on improving service quality through actionable data insights. The ETL process involves collecting and cleaning data from the Google Play Store to derive valuable insights that inform recommendations for app improvement. After data extraction, text preprocessing steps, such as cleansing, case folding, and keyword filtering, were applied to prepare the data for analysis. By categorizing user reviews into key aspects such as user interface, performance, bug fixes, security, compatibility and feature development this research enables the identification of most frequently discussed and complained about by users. The output of this research includes a structured dataset in Excel format. By demonstrating the effectiveness of ETL and text analysis in transforming unstructured user reviews into strategic insights, this research contributes to utilizing Pentaho Data Integration as an alternative and effective tool for processing and analyzing user reviews.
Analysis Of Acceptance Factors Of Tiket Pendakian Application Using UTAUT Moch. Abdillah Emha Ramdhani; Anita Wulansari; Tri Puspa Rinjeni
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4693

Abstract

The popularity of mountain climbing has created a need for an efficient and user-friendly reservation system. However, in December 2024, the Tiket Pencakian application only received a rating of 3.9 on digital platforms, reflecting user dissatisfaction with the application's functionality and user experience. Complaints included unstable connections and login failures. The purpose of this study was to analyze the factors influencing user acceptance of the Tiket Pencakian application using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This study applied a quantitative approach through an online questionnaire distribution, which successfully collected 390 respondents from various regions in Indonesia. After the data cleaning process, 371 valid data were analyzed using the Partial Least Square technique through SmartPLS 3 software. The research model includes nine hypotheses that measure the influence between factors on the intention and actual behavior of using the application. The results of the study proved that six hypotheses were significantly accepted, including Performance Expectancy, Social Influence, Hedonic Motivation, and Habit having a significant positive effect on Behavioral Intention, and Behavioral Intention and Habit having a positive and significant effect on ICT Usage Behavior. Meanwhile, Effort Expectancy and Facilitating Conditions on Behavioral Intention, as well as Facilitating Conditions on ICT Usage Behavior, did not have a significant effect. It can be concluded that perceived usefulness, social influence, enjoyment of use, habits, and intention to use are the main factors that shape user behavior in using the Tiket Pendakian application.
EVALUASI FAKTOR-FAKTOR YANG MEMPENGARUHI PENGGUNAAN QRIS BAGI PELAKU UMKM MENGGUNAKAN MODEL UTAUT Faradila Kusuma Dewi; Arista Pratama; Tri Puspa Rinjeni
ILTEK : Jurnal Teknologi Vol. 20 No. 02 (2025): ILTEK : Jurnal Teknologi
Publisher : Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/iltek.v20i02.302

Abstract

Perkembangan sistem pembayaran di Indonesia semakin pesat seiring dengan kemajuan teknologi digital, salah satunya melalui implementasi QRIS (Quick Response Code Indonesian Standard) bagi pelaku usaha. Tingkat adopsi QRIS di berbagai daerah terus meningkat, dengan Jawa Timur sebagai salah satu wilayah dengan partisipasi signifikan, mencapai 4.51 juta pelaku usaha. Namun demikian, penerapannya masih menghadapi sejumlah kendala yang teridentifikasi dari observasi dan ulasan negatif pengguna di playstore, seperti kesulitan login, hambatan dalam proses transaksi, serta tingginya frekuensi kegagalan transaksi. Oleh karena itu, diperlukan penelitian lebih lanjut yang bertujuan untuk mengevaluasi faktor-faktor yang mempengaruhi penggunaan QRIS sebagai metode pembayaran oleh pelaku UMKM di Jawa Timur dengan menggunakan model UTAUT dengan penambahan variabel Trust. Penelitian dilakukan dengan pendekatan kuantitatif menggunakan PLS-SEM melalui software SmartPLS dengan melibatkan 407 responden pelaku UMKM. Berdasarkan hasil penelitian ditemukan bahwa faktor Performance Expectancy, Effort Expectancy, dan Social Influence berpengaruh positif dan signifikan terhadap Behavioral Intention. Faktor Trust dan Facilitating Conditions terbukti berpengaruh positif dan signifikan terhadap Use Behavior, begitu pula Behavioral Intention yang juga berpengaruh positif dan signifikan terhadap Use Behavior. Temuan ini menegaskan pentingnya peningkatan kualitas layanan, keandalan sistem, serta penguatan kepercayaan pengguna untuk mempertahankan sekaligus memperluas adopsi QRIS di kalangan UMKM Jawa Timur.
EVALUASI PENERIMAAN KONSUMEN UNTUK BERTRANSAKSI DENGAN E-COMMERCE SARUNGINDONESIA.CO.ID MENGGUNAKAN MODEL TAM Cintami Prasista Wibowo; Asif Faroqi; Tri Puspa Rinjeni
ILTEK : Jurnal Teknologi Vol. 20 No. 02 (2025): ILTEK : Jurnal Teknologi
Publisher : Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/iltek.v20i02.304

Abstract

Perkembangan teknologi menjadikan e-commerce sebagai pilihan utama dalam berbelanja online. SarungIndonesia.co.id milik PT. Behaestex hadir sebagai alternatif platform penjualan di luar e-marketplace besar, namun penjualannya masih rendah sehingga perlu dievaluasi tingkat penerimaan konsumen. Penelitian ini bertujuan untuk mengevaluasi penerimaan konsumen terhadap e-commerce SarungIndonesia.co.id menggunakan model TAM dengan penambahan variabel Perceived Enjoyment, Trust, dan Privacy. Metode penelitian ini menggunakan pendekatan kuantitatif dengan PLS-SEM melalui SmartPLS 3.2.9. Data dikumpulkan dari 404 responden dengan pendekatan simple random sampling. Hasil penelitian menunjukkan bahwa Perceived Ease of Use berpengaruh signifikan terhadap Perceived Usefulness dan Attitude Toward Using. Perceived Usefulness terbukti berpengaruh signifikan terhadap Behavioral Intention, namun tidak signifikan terhadap Attitude Toward Using. Attitude Toward Using berpengaruh negatif namun signifikan terhadap Behavioral Intention. Behavioral Intention berpengaruh signifikan terhadap Actual Use. Variabel Perceived Enjoyment dan Trust berpengaruh signifikan terhadap Behavioral Intention, sedangkan Privacy tidak berpengaruh signifikan. Temuan ini menunjukkan bahwa penerimaan konsumen lebih dipengaruhi oleh kemudahan, kegunaan, kenyamanan, dan kepercayaan dibandingkan sikap dan privasi.
Adopsi AIGC oleh Mahasiswa Desain: Efisiensi, Etika, dan Kreativitas Freya Enggrayni; Anita Wulansari; Tri Puspa Rinjeni
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15498

Abstract

This study aims to understand how Artificial Intelligence Generated Content (AIGC) is adopted by design students by examining the theoretical framework used and the factors that influence the intention and behavior of its use. The study was conducted through a systematic literature review by searching scientific databases and relevant references. The results of the analysis show that models such as the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT) are most frequently used, with a focus on perceived usefulness, ease of use, and performance expectations. However, in the context of design, the adoption of AIGC is also influenced by psychological factors, such as perceptions of risk and anxiety about AI, as well as ethical issues related to originality and creative integrity. These findings indicate that the acceptance of AIGC is not only a technical issue but also involves psychological considerations and creative values in the design learning process.
Enhancing Digital Literacy to Mitigate the Negative Impacts of the Internet among Orphanage Children Tri Luhur Indayanti Sugata; Tri Puspa Rinjeni; Siti Mukaromah; Virdha Rahma Aulia; Prasasti Karunia Farista Ananto; Rafika Rahmawati; Lano Putra Rajendra; Naufal Hilmy Ramadhani; Rendi Adi Saputra; Arya Daffa Junaidi
Jurnal Pengabdian Masyarakat Inovatif Vol. 4 No. 1 (2026): JPMI (Jurnal Pengabdian Masyarakat Inovatif)
Publisher : Fakultas Matematika dan Ilmu Pengetahuan Alam, Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid development of internet technology presents both opportunities and risks for children, particularly those in orphanage settings who face compounded vulnerabilities due to limited supervision and inadequate digital guidance. This community service activity aimed to improve digital literacy and internet safety awareness among children at Al Jabbar Orphanage, Surabaya. This activity involved 13 participants. The program was implemented through three sequential stages: planning, implementation, and evaluation. Data were collected using pre-test and post-test instruments around eight digital literacy indicators covering topics such as understanding internet functions, recognising negative impacts, personal data protection, cyberbullying awareness, account security and information verification. Among the eight indicators assessed, descriptive analysis revealed improvement in two indicators: risk mitigation skills when interacting with strangers online (84.62% to 92.31%) and information verification proficiency (92.31% to 100%). The remaining six indicators showed no measurable change, largely due to high baseline scores. The activity showed potential to improve participants' awareness and understanding of safe internet use, particularly regarding online stranger interactions and information verification. However, given the small sample size and the absence of inferential statistical analysis, stronger evaluation methods are needed to assess the long-term effectiveness of similar programs.
Co-Authors Adibah Dewi Satriani Amalia Anjani Arifiyanti Anggela, Vanesa Wanda Arista Pratama Arya Daffa Junaidi Arya Hafidz Alamsyah Asif Faroqi Ayouvi Poerna Wardhanie Cindy Berliana Cintami Prasista Wibowo Faradila Kusuma Dewi Firosya, Ardilla Freya Enggrayni Hawa Shabilla Fanfa Iqbal Ramadhani Mukhlis Julianto Lemantara Lano Putra Rajendra Moch. Abdillah Emha Ramdhani Naufal Hilmy Ramadhani Prasasti Karunia Farista Ananto Prasasti Karunia Farista Ananto Pratama, Arista Rafika Rahmawati Rafika Rahmawati Rafika Rahmawati Rendi Adi Saputra Rhohmah Indah Safitri, Eristya Maya Satibi, Iswanda Fauzan Sembilu, Nambi Siti Mukaromah Thabibi, Hilmi Thomas Aquino Berno Doduk Tiara Rahayu Ada, Sesilia Tri Luhur Indayanti Sugata Virdha Rahma Aulia Wati, Seftin Fitri Ana Wulansari, Anita