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All Journal JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Riset Informatika Jurnal Komunika : Jurnal Komunikasi, Media dan Informatika Jurnal Ilmu Komputer dan Desain Komunikasi Visual bit-Tech JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Teknik Informatika Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Adopsi Teknologi dan Sistem Informasi Computing Insight: Journal of Computer Science
Tri Puspa Rinjeni
Universitas Pembangunan Nasional Veteran Jawa Timur
Arts Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Languange, Linguistic, Communication & Media Social Sciences

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Applying Importance-Performance Analysis to Identify Strategic Factors Enhancing User Satisfaction in Dana Satriani, Adibah Dewi; Faroqi, Asif; Rinjeni, Tri Puspa
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2629

Abstract

The use of digital wallets in Indonesia has grown significantly alongside increasing public demand for fast, secure, and practical financial transactions. One of the widely used applications is Dana. However, user satisfaction with its services still requires a comprehensive evaluation to ensure continued usage. This study aims to measure and analyze user satisfaction with the Dana application by integrating the End User Computing Satisfaction (EUCS) model and the Importance-Performance Analysis (IPA) method. This research employed a quantitative approach by distributing online questionnaires to 403 respondents. The research instrument was tested for validity and reliability, and the data were analyzed using IPA to map service attributes based on their perceived importance and performance. The results show that attributes such as system security, content completeness, and information accuracy fall into the high-priority quadrant (Quadrant I), indicating that they are highly important but currently underperforming. Meanwhile, attributes like content format and timeliness meet user expectations and should be maintained. The study concludes that Dana’s development team should prioritize improvements in the aspects that most significantly affect user satisfaction. These findings are expected to serve as a strategic foundation for decision-making in enhancing service quality, while also contributing to the academic literature on evaluating digital financial applications.
UTAUT-Based Analysis of Customer Loyalty in Tokopedia Using SOR Framework Berliana, Cindy; Safitri, Eristya Maya; Rinjeni, Tri Puspa
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2640

Abstract

This study investigates customer loyalty in the context of e-commerce by applying an integrated Unified Theory of Acceptance and Use of Technology (UTAUT) model combined with the Stimulus–Organism–Response (SOR) framework. Tokopedia, one of Indonesia’s leading e-commerce platforms, faces increasing difficulty in sustaining customer loyalty due to common service-related issues such as delayed deliveries, system errors during voucher usage, and slow customer service. These challenges negatively impact user experience and trust key elements in fostering long-term loyalty. To address these issues, this research explores the need for an integrated approach by employing the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Stimulus–Organism–Response (SOR) framework. The UTAUT model provides insights into the factors driving user adoption, while the SOR framework helps in understanding the psychological responses that lead to sustained loyalty. This research explores how five UTAUT constructs Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Price Value serve as external stimuli (Stimulus) that influence users’ trust in the Tokopedia application (Organism), which then drives customer loyalty (Response). A quantitative survey of 384 Tokopedia users was analyzed using PLS-SEM. The findings reveal that all UTAUT variables significantly affect trust, and trust serves as a strong predictor of customer loyalty. This study contributes theoretically by bridging UTAUT and SOR models to explain loyalty behavior in e-commerce settings, and offers practical insights for Tokopedia to improve user retention. Notably, future studies may consider longitudinal approaches and explore additional psychological factors beyond trust to deepen understanding of loyalty formation.
Factor Analysis of E-Learning Acceptance in SMK Sore Tulungagung Using Technology Acceptance Model (TAM) Indah, Rhohmah; Maya Safitri, Eristya; Puspa Rinjeni, Tri
Jurnal Riset Informatika Vol. 7 No. 4 (2025): September 2025
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1168.611 KB) | DOI: 10.34288/jri.v7i4.385

Abstract

Although the use of E-Learning has been expanded as a modern learning solution, its implementation at SMK SORE Tulungagung still faces obstacles such as low student participation, difficulty in accessing E-Learning features, and delays in submitting assignments. This indicates that there are obstacles in the acceptance of learning technology by students. This study aims to analyze the factors that influence the acceptance of E-Learning using the Technology Acceptance Model (TAM) framework with the main variables: Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Attitude Toward Using (ATU), Behavioral Intention to Use (BIU), and Actual Use (AU). The method used is quantitative with a predictive approach, data was obtained by distributing questionnaires to students majoring in Computer and Network Engineering, Data analysis was carried out using validity, reliability, and structural modeling (SEM-PLS) tests. The results showed that PU and PEOU significantly influenced students' attitudes and intentions in using E-Learning. In addition, BIU contributed to the use of the actual system and external factors such as complexity and voluntariness were also analyzed to determine the indirect effect on technology acceptance.
RANCANGAN BASIS DATA ABSENSI PEGAWAI MENGGUNAKAN MYSQL DENGAN CONCEPTUAL DATA MODEL (CDM), PHYSICAL DATA MODEL (PDM), DAN ENTITY RELATIONSHIP DIAGRAM (ERD) Mukhlis, Iqbal Ramadhani; Satibi, Iswanda Fauzan; Sembilu, Nambi; Rahmawati, Rafika; Rahma Aulia, Virdha; Rinjeni, Tri Puspa; Sugata, Tri Luhur Indayanti; Ananto, Prasasti Karunia Farista
Computing Insight : Journal of Computer Science Vol 6 No 2 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/comp_insight.v6i2.24337

Abstract

Kemajuan teknologi tidak hanya memberikan kemudahan untuk sarana informasi maupun komunikasi. Akan tetapi, kemajuan teknologi juga memberikan manfaat untuk menyimpan data dalam satu tempat agar mudah diolah. Seperti halnya pada sistem MySQL yang memberikan kemudahan pengguna untuk menyimpan banyak database. Dalam sistem absensi pegawai pada umumnya memerlukan rangkaian tabel yang meliputi aktivitas pegawai, seperti absensi keseharian, penggajian, cuti, lembur, peminjaman, dan lainnya. Pengolahan absensi pada perusahaan tentu harus di kontrol dengan baik agar tidak mempengaruhi kualitas pegawai maupun industri yang terlibat, sehingga kesejahteraan pegawai akan terjamin karena sistem pengelolaan industri baik. Untuk meminimalisir kesalahan atau kejadian tak terduga ketika mengolah data absensi pegawai yang biasanya berjumlah banyak, perlu dihubungkan sistem absensi pegawai dengan menggunakan MySQL dan model konseptual data seperti CDM, PDM, dan ERD. Dengan ini, diharapkan bisa mengetahui tabel/relasi yang dibutuhkan dalam sistem informasi absensi pegawai. Hasil studi kasus membuktikan bahwa dengan adanya model konseptual dari CDM, PDM, dan ERD memberikan kemudahan untuk pengontrolan tabel dalam database dengan tujuan menghindari duplikasi ataupun data yang tidak utuh. Berdasarkan analisis dan perancangan basis data absensi pegawai menggunakan model Conceptual Data Model (CDM), Physical Data Model (PDM), dan Entity Relationship Diagram (ERD), disertai dengan Normalisasi Data dapat disimpulkan bahwa ketiga konsep model tersebut dapat membantu penyusunan tabel relasi atau database yang baik untuk diarahkan ke dalam MySQL, sehingga ketika pegawai melakukan absensi maka akan otomatis masuk ke dalam database.
Penerapan Metode Weighted Product dalam Sistem Pendukung Keputusan Program Penerimaan Bantuan Beras Iqbal Ramadhani Mukhlis; Thomas Aquino Berno Doduk; Tri Puspa Rinjeni; Virdha Rahma Aulia; Rafika Rahmawati; Tri Luhur Indayanti Sugata; Prasasti Karunia Farista Ananto; Nambi Sembilu
Jurnal Ilmu Komputer dan Desain Komunikasi Visual Vol 9 No 2 (2024): Jurnal Ilmu Komputer dan Desain Komunikasi Visual
Publisher : Fakultas Ilmu Komputer Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jikdiskomvis.v9i2.1120

Abstract

This study aims to develop an effective Decision Support System (DSS) in the process of the rice aid program. The Weighted Product (WP) method is used as the basis for decision-making to determine the receipt of rice aid. This DSS is designed to assist program organizers in selecting rice aid recipients more efficiently and objectively. The Weighted Product method is used to calculate the weight value of each criterion given by the rice aid recipient. This study's results can positively contribute to increasing efficiency and transparency in decision-making for the rice aid program. With this Weighted Product-based DSS, it is hoped that the selection process for rice aid recipients can be carried out more objectively and measurably so that the program's benefits can be more evenly distributed and targeted.
Analysis Of Acceptance Factors Of Tiket Pendakian Application Using UTAUT Moch. Abdillah Emha Ramdhani; Anita Wulansari; Tri Puspa Rinjeni
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4693

Abstract

The popularity of mountain climbing has created a need for an efficient and user-friendly reservation system. However, in December 2024, the Tiket Pencakian application only received a rating of 3.9 on digital platforms, reflecting user dissatisfaction with the application's functionality and user experience. Complaints included unstable connections and login failures. The purpose of this study was to analyze the factors influencing user acceptance of the Tiket Pencakian application using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This study applied a quantitative approach through an online questionnaire distribution, which successfully collected 390 respondents from various regions in Indonesia. After the data cleaning process, 371 valid data were analyzed using the Partial Least Square technique through SmartPLS 3 software. The research model includes nine hypotheses that measure the influence between factors on the intention and actual behavior of using the application. The results of the study proved that six hypotheses were significantly accepted, including Performance Expectancy, Social Influence, Hedonic Motivation, and Habit having a significant positive effect on Behavioral Intention, and Behavioral Intention and Habit having a positive and significant effect on ICT Usage Behavior. Meanwhile, Effort Expectancy and Facilitating Conditions on Behavioral Intention, as well as Facilitating Conditions on ICT Usage Behavior, did not have a significant effect. It can be concluded that perceived usefulness, social influence, enjoyment of use, habits, and intention to use are the main factors that shape user behavior in using the Tiket Pendakian application.
Co-Authors Anggela, Vanesa Wanda Anita Wulansari Asif Faroqi Ayouvi Poerna Wardhanie Berliana, Cindy Firosya, Ardilla Indah, Rhohmah Indayanti Sugata, Tri Luhur Iqbal Ramadhani Mukhlis Julianto Lemantara Maya Safitri, Eristya Moch. Abdillah Emha Ramdhani Prasasti Karunia Farista Ananto Pratama, Arista Rafika Rahmawati Rafika Rahmawati Rafika Rahmawati Rahma Aulia, Virdha Safitri, Eristya Maya Satibi, Iswanda Fauzan Satriani, Adibah Dewi Sembilu, Nambi Sugata, Tri Luhur Indayanti Thabibi, Hilmi Thomas Aquino Berno Doduk Tiara Rahayu Ada, Sesilia Tri Luhur Indayanti Sugata Virdha Rahma Aulia Wati, Seftin Fitri Ana Wulansari, Anita