Article Per Year (5 Year)
p-Index From 2021 - 2026
2.978
P-Index
This Author published in this journals
All Journal Katalogis KELOLA Jurnal Penelitian Sains Syifa' MEDIKA: Jurnal Kedokteran dan Kesehatan Madani Jurnal Politik dan Sosial Kemasyarakatan Journal of Indonesian Science Economic Research Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Wasana Nyata ZAD Al-Mufassirin Nuras : Jurnal Pengabdian Kepada Masyarakat WASANA NYATA Al-Balad : Jurnal Hukum Tata Negara dan Politik Islam Al-Muqaronah:Jurnal Perbandingan Madzhab dan Hukum Celebes Journal of Community Services Journal of Nonformal Education Journal of Electrical Engineering and Informatics Journal of Green Complex Engineering
hartawan, hartawan
Unknown Affiliation
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Veterinary Other

Published : 22 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Electrical Engineering and Informatics

 1 
A STUDY ON THE EVALUATION OF USER SATISFACTION WITH PREPAID AND POSTPAID ELECTRICITY SERVICES IN BIMA CITY Hartawan, Hartawan; A Karim, Sugeng; Hasrul, Hasrul
Journal of Electrical Engineering and Informatics Vol. 1 No. 1 (2023): JOURNAL of ELECTRICAL ENGINEERING and INFORMATICS
Publisher : Fakultas Teknik Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/jeeni.v1i1.423

Abstract

The goal of the research is to find out how happy people are with Bima Kota's prepaid and postpaid energy services. Quantitative methods are used in this study. The data used is primary data, which comes from giving surveys to the people being studied. All the people who use energy in the Nitu Village in Kota Bima are included in this study. Cluster random sampling is used to get the sample data, and there are 100 people in the group. The results of the study show that 1) Tangibles, Reliability, Responsiveness, Assurance, and Empathy variables have an effect on people who use prepaid electricity services where people are satisfied with the services provided; 2) Tangibles, Reliability, Responsiveness, Assurance, and empathy variables have an effect on people who use postpaid electricity services where people are satisfied with the services provided; and 3) the dimensions of tangibles, reliability, responsiveness, confidence, and emphasis So that means there is a difference in how happy people are with prepaid electricity versus postpaid energy. As for the confidence dimension, it has a t count > t table or a prob value > alpha 0.05, which means that there is no significant difference between respondents who paid for their electricity in advance and those who paid for it later. The positive mean difference means that the average satisfaction of people who paid for their electricity in advance is better than that of people who paid for their electricity later.
Co-Authors A Karim, Sugeng Ade Arinia Rasyad Adi Penawan, Adi Agus Nugroho, Agus Agus Utomo Andri Octaviani Gaffar Bakri, Imriyanti Gupta, Sachin Hasrul Hasrul, Hasrul Heryani, Vanny Hestian, Yopan Husna, Andi Ufiya Idul Adnan Julianto, Wahyu Dwi Muh. Rizal Hamdi Mulyadi Mulyadi Muzawir, Muzawir Nani Irma Susanti Nurduwisari Lumappa, Fifian Oktaviani, Risti Dwi Pamungkas, Anton Respati Pujiyanti Pujiyanti Rawzalgina, Arthi Amalia Rizqi, Muhammad Dimas Rosmania, Rosmania saputra, Wendi aji Satria, Ahmad Siti Nuraini Suarajana, Suarjana Suasana, Suasa Sugitanata, Arif Sumaryanto Sumaryanto, Sumaryanto Tanjubulu, Mohammad Nasrun Tjaiya, Abu Utama, Heriyanta Budi Wildan Wildan Yenni Khristiana