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All Journal Jurnal ASET (Akuntansi Riset) Coopetition : Jurnal Ilmiah Manajemen Jurnal Ekbis (Ekonomi & Bisnis) Journal of Bussines Management Basic SINTESA
Ratna Gumilang, Risa
Fakultas Ekonomi Dan Bisnis, Universitas Sebelas April
Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : SINTESA

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Analysis Of Customer Satisfaction In PT. BPR Nusamba Cash Office Wado Sumedang Agung Akbar; Teguh Santoso; Risa Ratna Gumilang
SINTESA Vol. 13 No. 1 (2022): Sintesa
Publisher : SINTESA

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Banking is the core of every country's financial system. Through lending activities and various services provided, the Bank serves financing needs and expedited payment system mechanisms for all sectors of the economy. The problem is customer complaints at PT. BPR Nusamba Tanjungsari Cash Office Wado Sumedang. Customer complaints are caused by the lack of rapid response from employees to customers, credit services are still slow, based on this research objective is to analyze and solutions to improve customer satisfaction at PT. BPR Nusamba Tanjungsari Cash Office Wado Sumedang. The research method uses a qualitative research method approach. The sampling technique is done by accidental sampling technique. Research informants are: cash chief, wado, teller , customer service and customers of PT. BPR Nusamba Tanjungsari Cash Office Wado Sumedang. The research data were analyzed using the Miles and Huberman model with steps: data reduction, data presentation, drawing conclusions. Research variables have been analyzed, including: physical evidence, reliability, responsiveness, assurance or certainty, and empathy. The results showed the facilities at PT. BPR Nusamba Tanjungsari Cash Office Wado Sumedang that the dimensions of physical evidence (tangibles), reflected in physical facilities, lack of atm machines. Dimensions of responsiveness (responsiveness), less deft in providing services
An Analysis Of Product Quality At PT Sinar Sagara Sejahtera Sumedang Apriani, Sabrina; Gumilang, Risa Ratna; Damayanti, Wulan Ariani
SINTESA Vol. 16 No. 1 (2025): Sintesa
Publisher : SINTESA

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The footwear industry in Indonesia has developed very rapidly and is characterized by many companies that produce quality sandals. The research focus of this thesis is how the quality of products at PT Sinar Sagara Sejahtera Sumedang This study aims to determine the quality of products at PT Sinar Sagara Sejahtera Sumedang and to find out the obstacles and solutions to product quality at PT Sinar Sagara Sejahtera Sumedang. The method used in this research is descriptive qualitative, with a purposive sampling technique with informants totaling 10 people. Data collection techniques from this study through observation, interviews, documentation, and triangulation. In analyzing the data that has been obtained using the Miles and Huberman model through stages, data collection, data reduction, data presentation, and conclusion drawing/verification. The results of this study indicate that product quality at PT Sinar Sagara Sejahtera Sumedang is classified as good and in accordance with conditions in the field, but there are still indicators that need to be improved in order to meet consumer expectations more optimally regarding product quality at PT Sinar Sagara Sejahtera Sumedang.
Co-Authors Agung Akbar Apriani, Sabrina Damayanti, Wulan Ariani Dikdik Nadiansyah Dikdik Nadiansyah Edi Suryadi, Edi Faisal Ramdhani Gustiawati, Rani Helles Amanda Heryana, Toni Ila Karmila Maya Sari Munawar, Anwar Nining Kurniasih, Nining Nugraha, N Nur'arif, Muhammad Irfan Nurjanah, Annisa Siti Nurjanah, Mualif Fadilah nuryana nuryana, nuryana Putri, Anggi Septiani Ridwan, Zulkipli Marlinto Sumiati, Ai Teguh Santoso Tresnadi, Aris Wahyudin , Cucu Wulan Ariani Damayanti Wulan Ariani Damayanti Yayat Ginanjar