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Journal : Infotek : Jurnal Informatika dan Teknologi

Aplikasi IT Support Work Orders Berbasis Web Dalam Rangka Menuju Sidoarjo Smart City Marshal Sheva Aljunza; Yulian Findawati; Arif Senja Fitrani; Irwan Alnarus Kautsar
Infotek: Jurnal Informatika dan Teknologi Vol. 7 No. 1 (2024): Infotek : Jurnal Informatika dan Teknologi
Publisher : Fakultas Teknik Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jit.v7i1.23920

Abstract

One important aspect in supporting the smart city concept is adequate information technology infrastructure. The Sidoarjo district government has made many innovations in making this happen, one of which is the construction of an intranet and internet network using fiber optics which is centered in the Data Center and managed by the Sidoarjo District Communication and Information Center. As a work unit in the field of ICT infrastructure and security at the Sidoarjo Regency Diskominfo, it is responsible for serving reports from the OPD (Regional Apparatus Organization) regarding intranet and internet network problems in the Sidoarjo regency environment. However, the reporting system used is still very simple and manual. The aim of this research is to design and build a web-based system that functions as a complaint, documenting work, and reporting handling related to intranet and internet network problems at the OPD in Sidoarjo Regency. In collecting data, this research used qualitative methods. Meanwhile, system development uses the System Development Life Cycle (SDLC) method with waterfall model, and uses Unified Modeling Language (UML) and Entity Relationship Diagram (ERD) as system modeling. This application was built using PHP with the CodeIgniter framework and MySQL. The results of this research show that the system makes it easier for related parties to make complaints, document work, and report handling.
Penerapan Bot Telegram untuk Sistem Monitoring Jaringan Intranet Daerah di Instansi Pemerintahan Muhamamad Wahyu; Arif Senja Fitrani; Hindarto Hindarto
Infotek: Jurnal Informatika dan Teknologi Vol. 7 No. 1 (2024): Infotek : Jurnal Informatika dan Teknologi
Publisher : Fakultas Teknik Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jit.v7i1.24014

Abstract

Currently, the internet has become a basic need in the process of providing information and knowledge. Public, government and private services compete with each other in the use of information technology, which is expected to support employee performance and service. Therefore, human resources are needed who not only master material aspects, but also have adequate capacity and ability to apply and develop information in all fields. The use of this monitoring system is very necessary for the sidoarjo communicarions and information services departement and institutions that operate in the network sector and also have a fairly broad and complex customer coverage. Problems that often occur are slow internet connections, broken network cables, damaged network devices, etc. At that time, a network monitoring system was needed as a system that could detect when the network connection was lost. The research method used in this research is experimentation, namely a category of research that aims to find the cause and effect situation of a phenomenon. Therefore, this research is to investigate cause and effect, in accordance with previous conditions. From the results of the tests carried out, Mikrotik succeeded in sending notification messages in real time to the Telegram bot, with an average response time of 1 second in each condition. Router and Telegram will detect and send real-time message notifications to administrators if the internet connection status changes from off to active or vice versa