Article Per Year (5 Year)
p-Index From 2021 - 2026
4.37
P-Index
This Author published in this journals
All Journal Journal of Economics, Business, & Accountancy Ventura Indonesian Journal of Business and Entrepreneurship (IJBE) Journal of Accounting and Management Innovation Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Ultima Management : Jurnal Ilmu Manajemen Indonesian of Health Information Management Journal (INOHIM) Jurnal Muara Ilmu Ekonomi dan Bisnis Jurnal Ekonomi Manajemen Sistem Informasi Milestone: Journal of Strategic Management Journal of Accounting and Management Innovation Jurnal Locus Penelitian dan Pengabdian Jurnal Ilmu Manajemen & Ekonomika Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Proceeding of International Conference on Entrepreneurship (IConEnt) JER
Tan, Jacob Donald
Universitas Pelita Harapan
Aerospace Engineering Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

Published : 32 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 32 Documents
Search

 1   2   3   4 
Investigating Patient Satisfaction in Wound Care at NCI Clinic Samarinda Edwin, Edward; Tan, Jacob Donald
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 2 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i2.4996

Abstract

Wound care is a critical aspect of healthcare, particularly in communities facing an increasing prevalence of chronic and post-surgical wounds. In Samarinda, East Kalimantan, the growing demand for specialized wound care services highlights the need to understand patient satisfaction as a vital indicator of healthcare quality. This study aimed to investigate the factors influencing patient satisfaction at NCI Wound Care Clinic, which provides both in-clinic and home-care wound management. A qualitative case study approach was employed, involving eight informants: four who received treatment at the clinic and four who received home-care services. Data were collected through semi-structured in-depth interviews, direct observations, and field notes, and were analyzed thematically. The findings identified seven latent variables that influenced satisfaction: engaging interpersonal communication, accessibility from home, perceived clinical competence of nurses, detailed pricing, accommodation of personal needs, and two negative factors—ineffective registration and scheduling processes. The results indicate that empathy, professionalism, transparency, and flexibility contribute significantly to patient satisfaction. Conversely, administrative inefficiencies negatively affect satisfaction and perceptions of service quality. The study concludes that improving interpersonal communication, cost transparency, and digitalized administrative systems can enhance both patient satisfaction and the overall quality of wound care services.
Customer Satisfaction pada Omnichannel Kosmetik di Sociolla: Studi Kasus Yossie Giodita Jenifer; Jacob Donald Tan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 2 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (November - Desember 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i2.3325

Abstract

Peningkatan penggunaan skincare dan kosmetik mendorong pertumbuhan industri kecantikan, termasuk pada bidang retail. Teknologi yang semakin berkembang juga mengubah cara konsumen untuk berbelanja sehingga tidak hanya melalui satu channel saja, namun dapat dilakukan melalui berbagai channel yang terintegrasi antar channel. Penelitian ini dilakukan untuk mengetahui faktor-faktor yang berkontribusi terhadap customer satisfaction pada omnichannel kosmetik. Pengumpulan data dilakukan dengan wawancara semi-structured terhadap 6 konsumen Sociolla yang melakukan pembelian pada toko fisik, online, bahkan keduanya. Berdasarkan temuan penelitian dan wawancara, diperoleh hasil 10 faktor yang dapat membawa dampak bagi customer satisfaction pada omnichannel kosmetik, yakni (1) kemudahan akses toko fisik, (2) produk beragam dan lengkap, (3) penetapan harga setara kompetitif, (4) promosi agresif, (5) penataan rapi dan lighting baik, (6) staf responsif, (7) aplikasi SOCO,(8) metode pembayaran lengkap, (9) kemasan pengiriman rapi dan aman, dan (10) waktu pengiriman sesuai estimasi.
Co-Authors Adinegara, Marcel Agus Purwanto Alkatiri, Fairuziah Binti Bader Andrian Indramawan Anton Wachidin Widjaja Ardi Ardi Ardi Kho Armaan Arora Caroline Ratnasari Chandra, Winda CHENG, XU Edwin, Edward Enrico, Davin Evo S Hariandja Fairuziah Binti Bader Alkatiri Felyana, Felyana Hadi Cahyadi Helenna Claudia Thasya Herlina Safitri Husni, Fransiskus Xaverius Irwanto Halim Layman, Chrisanty Victoria Listyani, Nadya Kaulika Masduki Asbari Michael Prayogo Nugroho Pramono, Rudy Purba, John Tampil Qing Song Safitri, Herlina Sonnia Prayoga Stefani Mutiara Kornelius Stephen Adi Sugiarto S Suwarto, F X Teddy Purnama Thasya, Helenna Claudia Thasya, Helenna Claudia Wangidjaja, Olivia Wibisono, Natalia Ika Xujie, Xujie Yossie Giodita Jenifer Yuma Luqman Adhli