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All Journal Jurnal Fokus Manajemen Bisnis Jurnal Manajemen Jurnal Pengabdian Masyarakat Bangsa International Research Journal of Business Studies
Afriani, Lita Ningrum
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PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN, DAN CITRA MEREK TERHADAP LOYALITAS NASABAH YANG DIMEDIASI OLEH KEPUASAN NASABAH (Studi pada Nasabah PT. BRI (Persero) Tbk. Yogyakarta) Afriani, Lita Ningrum; Setyono, Hendro
Jurnal Fokus Manajemen Bisnis Vol 7, No 2 (2017)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/fokus.v7i2.1741

Abstract

For companies, loyal customers mean a lot besides illustrates the amount of profitability obtained by loyal consumers can also show the image or image of the company in the public eye. Loyal customers can become partners in developing new products, because they maintain and defend and even use the services of existing companies. According to Darsono (2004) a loyal customer becomes a valuable asset for the company. Loyal customers will reduce the effort to find new customers, giving positive feedback to the company. Companies must be able to satisfy old customers and create new customers, if you want to win the competition. PT. BRI (Persero) Tbk. Yogyakarta must be able to answer the existing competition challenges. The population in this study are customers of Bank Rakyat Indonesia Yogyakarta and have been customers for at least one year. While the sample in this study is a portion of the number of customers from BRI Bank Yogyakarta. The sampling technique uses accidental sampling and purposive sampling. While the data used in the study are primary data, that is data obtained directly from respondents by the researchers themselves through questionnaires. Analysis tools using multiple linear regression The results of the analysis can be concluded that: Product quality has a significant effect on customer satisfaction. Service quality has a significant effect on customer satisfaction. Brand image does not significantly influence customer satisfaction. Product quality, service quality and brand image together significantly influence customer satisfaction. Product quality does not significantly influence customer loyalty. Service quality has a significant effect on customer loyalty. Brand image does not significantly influence customer loyalty. Product quality, service quality and brand image together significantly influence customer loyalty. Customer satisfaction significantly influences customer loyalty. Customer satisfaction mediates the effect of product quality on customer loyalty. Customer satisfaction does not mediate the effect of service quality on customer loyalty. Customer satisfaction does not mediate the effect of brand image on loyalty the customer.
Sosialisasi Kewirausahaan untuk Meningkatkan Bisnis UMKM Purbalingga Priyanto, Rofik; Afriani, Lita Ningrum; Filani, Libran; Puspitaningtias, Rofi
Jurnal Pengabdian Masyarakat Bangsa Vol. 2 No. 10 (2024): Desember
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v2i10.1012

Abstract

Usaha kecil dan menengah (UMKM) memainkan peran penting dalam mengembangkan ekonomi lokal. UMKM membantu mendistribusikan pendapatan secara lebih merata dan mengurangi kesenjangan ekonomi antar wilayah. Ini sejalan dengan upaya pemerintah untuk meningkatkan ekonomi lokal dan mengurangi perbedaan pembangunan antara kota dan pedesaan. Sosialisasi kewirausahaan adalah salah satu pendekatan yang efektif untuk mengatasi masalah yang dihadapi oleh UMKM. Tujuan dari kegiatan pengabdian kepada masyarakat ini adalah untuk meningkatkan pengetahuan dan keterampilan kewirausahaan para pelaku UMKM, memberikan strategi praktis untuk pengembangan bisnis UMKM, dan meningkatkan daya saing UMKM di pasar lokal dan internasional. Peserta kegiatan sosialisai kewirausahaan ini adalah perwakilan UMKM dari masing masing kecamatan di kabupaten Purbalingga, bertempat di RM PM Collaboration Purbalingga, dan dihadiri oleh 53 peserta. Hasil dari kegiatan ini menunjukkan bahwa Setelah mengikuti sosialisasi dan motivasi kewirausahaan, pengetahuan peserta dalam komunitas ini, yang sebagian besar termasuk dalam kategori yang lebih rendah, kurang memahami konsep berwirausaha dan motivasi bisnis. Namun, pengetahuan peserta tentang kewirausahaan dan bisnis meningkat setelah kegiatan PKM dan materi disampaikan.
THE INFLUENCE OF MARKETING MIX ON PURCHASING DECISIONS (STUDY OF KALIKA PROPERTY CONSUMERS IN PURBALINGGA) Puspitaningtias, Rofi; Afriani, Lita Ningrum; Sofyan, Is’wara
Jurnal Manajemen Vol 13 No 1 (2025): Jurnal Manajemen
Publisher : Program Studi Manajemen Fakultas Ekonomi Universitas Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36546/jm.v13i1.1515

Abstract

. The main factors that influence home purchases include the need for a comfortable place to live, strategic location, adequate facilities, and ease of financing such as Home Ownership Credit (KPR) The need for a house is often considered a profitable long-term investment because the value of the property tends to increase The decision to buy a house requires comprehensive consideration, including price, location, building quality, and access to public facilities Therefore, developers need to understand community preferences in order to offer products that suit market needs This study aims to determine how the marketing mix influences products, prices, promotions and places on purchasing decisions of Kalika Property consumers in Purbalingga Regency This study uses a quantitative approach with data sources derived from questionnaires given to Kalika Property Consumers in Purbalingga Regency with a total of 75 respondents This study uses smartPLS 3 as a data analysis and the results of this study indicate that products, prices and promotions have a significant positive effect on purchasing decisions but places have a negative and insignificant effect on purchasing decisions.
Consumers’ Intention to Switch from Green and Conventional Cosmetics Mawar Firdausi, Asri Sekar; Rahma, Resita Septia; Afriani, Lita Ningrum
International Research Journal of Business Studies Vol. 16 No. 1 (2023): April - July 2023
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/irjbs.16.1.83-98

Abstract

Consumers play an essential role in consuming activities since it can impact environmental preservation. However, previous research stated that the ineffectiveness of green products resulted in consumers choosing to use conventional products. Hence, this study aims to determine the factors that cause consumers to switch from green products to conventional products in cosmetics. The theory applied in explaining the phenomenon is migration theory by using the push-pull-mooring framework. The subjects of this study were 205 green cosmetics consumers who collected the data using questionnaires. Based on the results of data analysis, the pull factor and push factor are the most decisive factors that influence the consumers switching intention to conventional cosmetics. Meanwhile, the mooring factor does not moderate the push and pull factors on the customers’ switching intentions to conventional cosmetics.
Co-Authors Filani, Libran Hendro Setyono Mawar Firdausi, Asri Sekar Puspitaningtias, Rofi Rahma, Resita Septia Rofik Priyanto Sofyan, Is’wara