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All Journal Hearty : Jurnal Kesehatan Masyarakat Jurnal Bidang Ilmu Kesehatan PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Kesehatan Tambusai Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Ikawati, Fita Rusdian
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Biochemistry, Genetics & Molecular Biology Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Other

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Telemedicine User Satisfaction in D3 Medical Records and Health Information Study Program Students Putri, Meuthia Berliana; Ikawati, Fita Rusdian; Rusdi, Achmad Jaelani
PROMOTOR Vol. 8 No. 5 (2025): OKTOBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i5.1391

Abstract

Technological advancements, especially in the field of internet, have driven the development of digital health services such as telemedicine. This service allows users to consult with medical personnel online, thus providing easy access to health services, especially in geographical areas that are difficult to reach. This study aims to identify the level of satisfaction of students of D3 Medical Records and Health Information Study Program ITSK RS.DR. Soepraoen Malang towards the use of telemedicine applications. The method used is End User Computing Satisfaction (EUCS), which includes five indicators: content, accuracy, format, ease of use, and timeliness. This study uses a descriptive quantitative method with a survey approach to 45 respondents. The results of the analysis showed that the majority of respondents were very satisfied with the use of telemedicine applications, with an average satisfaction score of 4.19. The indicator with the highest score was ease of use (4.26), while the content indicator obtained the lowest score (4.12). These results indicate that although the telemedicine application is considered easy to use, there are still aspects of content that need to be improved. This research is expected to be a recommendation for application developers to improve the quality of telemedicine systems and services to increase user satisfaction.
Analysis of the Influence of Service Quality at Patient Registration Sites on Patient Satisfaction at the Singosari Health Center Rusdi, Achmad Jaelani; Ikawati, Fita Rusdian; Kusumaningrum, Tyas
PROMOTOR Vol. 8 No. 5 (2025): OKTOBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i5.1394

Abstract

This study aims to analyze the effect of the quality of patient registration services on patient satisfaction at the Singosari Health Center. This study uses a quantitative method with an observational analytical approach and a cross-sectional design. The research sample was outpatients who had received services at the Singosari Health Center calculated using the Slovin formula with a total of 98 respondents selected using random sampling techniques. The data was collected using questionnaires and analyzed using the Spearman statistical test. The research results from the Spearman Rank Test obtained a p-value of 0.000 (p<0.05), and Ho was rejected and declared to be related. It shows that there is a significant relationship between the quality of service at the patient registration site and patient satisfaction at the Singosari Health Center. The dimensions of service quality which include tangibles, reliability, responsiveness, assurance, and empathy affect patient satisfaction. The better the quality of service provided, the higher the level of patient satisfaction.
Analysis of Medical Audit Management on Electronic Medical Records at Ngudi Waluyo Wlingi Regional General Hospital Nugraheni, Shevia Dwi; Rusdi, Achmad Jaelani; Ikawati, Fita Rusdian
PROMOTOR Vol. 8 No. 5 (2025): OKTOBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i5.1412

Abstract

Medical audits aim to improve the quality of health services and ensure compliance with standard operating procedures (SOPs). The application of electronic medical records (RME) at Ngudi Waluyo Wlingi Hospital to improve documentation efficiency and reduce recording errors. This study aims to analyze the management of medical audits on electronic medical records at Ngudi Waluyo Wlingi Hospital, focusing on audit procedures, human resource factors, and facilities and infrastructure that support the implementation of medical audits. The method used in this study is qualitative with a descriptive approach, which is carried out through in-depth interviews and observations. The informants in this study consisted of the doctor conducting the audit, the head of the IT unit, and the head of the medical record. The results of the study show that the medical audit procedure has been carried out in accordance with applicable standards, but there are still obstacles in coordination between teams and lack of training for auditors and medical personnel. The human resource factor is the main challenge, where the limited understanding of medical personnel on audit procedures and the use of the RME system has an impact on the effectiveness of audits. To increase the effectiveness of medical audits, it is necessary to increase training for medical personnel and auditors, strengthen coordination between audit teams and medical staff, and optimize the RME system to make it more integrated and accessible. The implementation of audit recommendations in hospital policies must be improved to support continuous service improvement.
Co-Authors ACHMAD JAELANI RUSDI Alsadiana, Bella Chalista Ananda, Aurelia Rizky Anis Ansyori Bulgis, Malikal Ferrari, Raynald Ilmawati, Sindi Adita Kusuma Rahayu, Adinda Aulia Kusumaningrum, Tyas Lilik Afifah Maisaroh, Fitri Sari Ma’ruf, Agus Syukron Mirda, Yudita Vera Muhammad Afif Nabor, Wihelmina Tista Nugraheni, Shevia Dwi Putri, Fenanda Berliana Putri Putri, Meuthia Berliana Ramadhan, Hakam Fahmi Rusdi, Achmad Jaelani Rusdi Suhairi, Ariski Yantika Syukron Ma'ruf, Agus