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Pengaruh Kualitas Pelayanan dan Komunikasi terhadap Kinerja Karyawan di PT Stars Yudhatama Indonesia Jayadi, Rahmat; Madiistriyatno, Harries; Taufik, Kemal
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 3 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i3.1414

Abstract

This study analyzes the effect of service quality and communication on employee performance at PT. Stars Yudhatama Indonesia. Using a quantitative descriptive design with a sample of 69 respondents from a population of 218 employees, this study found that service quality and communication have a positive and significant effect on employee performance. The results of the validity and reliability tests show that the research instrument meets methodological standards. Correlation and regression analysis show that service quality contributes 78.8% and communication 82.1%, while simultaneously both contribute 89.7% to employee performance. The regression equation Y = 6.406 + 0.459X₁ + 0.661X₂ indicates that communication has a more dominant influence than service quality. These findings provide an empirical basis for developing strategies to improve employee performance through optimizing service quality and improving communication patterns in the context of digital transformation of work processes and human resource management.
Pengaruh Rotasi Kerja dan Budaya Organisasi terhadap Prestasi Kerja pada PT Bringin Karya Sejahtera Jakarta Pusat sholikin, ahmad; Madiistriyatno, Harries; Taufik, Kemal
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 3 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i3.1628

Abstract

This study investigates the impact of job rotation and organizational culture on employee performance at PT Bringin Karya Sejahtera, a B2B marketplace company located in Central Jakarta. The background of the study highlights the increasing importance of human resources management and employee adaptability in a competitive and dynamic business environment. The research aims to (1) examine the effect of job rotation on employee performance, (2) analyze the influence of organizational culture on employee performance, and (3) assess the simultaneous impact of both variables on work performance. Using a quantitative approach, the study employed a survey method by distributing questionnaires to 93 employees. The collected data were analyzed using multiple linear regression with SPSS version 26. The results show that both job rotation and organizational culture have significant and positive effects on employee performance. The t-test results indicate that job rotation and organizational culture individually influence performance, while the F-test confirms a joint effect of both variables. The Adjusted R Square value of 0.877 suggests that 87.7% of the variation in employee performance is explained by the two independent variables, with the remaining 12.3% attributed to other factors not examined in this study. These findings suggest that effective job rotation programs and a strong organizational culture can enhance employee productivity and organizational success.
The Effect of Compensation and Work Discipline on Employee Performance with Work Motivation as an Intervening Variable Kholik, Jajang Roni Aunul; Madiistriyatno, Harries; Taufik, Kemal
East Asian Journal of Multidisciplinary Research Vol. 3 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v3i10.11673

Abstract

Human resources (HR) play a key role in the success and sustainability of a company because employee capability and performance are very vital elements. Two main factors that are often associated with employee performance are compensation and work discipline. This study aims to determine and analyze the direct and indirect effects of compensation and work discipline on employee performance with work motivation as an intervening variable at PT. Bukit Alam Persada. The research method was carried out using a quantitative approach to PLS-SEM analysis using SmartPLS 4 software with a sample of 35 employee staff obtained by using a questionnaire. The study's findings demonstrated that while compensation has a positive and significant impact on work motivation, work discipline has a negative and negligible impact on work motivation; compensation has a positive and significant impact on employee performance; work discipline has a positive and significant impact on employee performance; work motivation has a positive and significant impact on employee performance; compensation has a positive and significant impact on employee performance through work motivation; and work discipline has a negative and negligible impact on employee performance through work motivation.