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Journal : JKAP (Jurnal Kebijakan dan Administrasi Publik)

Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM) Ni Putu Tirka Widanti; Charles Fernandes
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 26, No 2 (2022): November
Publisher : Magister Ilmu Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkap.70215

Abstract

This study aims to analyze the effectiveness of the service for handling the refugee from abroad in Kupang by the Regional Government of Kupang in collaboration with IOM after the delivery from the Kupang Immigration Detention Center and to examine the factors that cause the ineffectiveness of the foreign refugee handling services. This study uses qualitative research approach that focuses on analyzing the services for handling refugees from abroad in Kupang based on the concept of good service characteristics. The study found that the implementation of services for handling refugees from abroad in Kupang has not been effective due to: lack of participation by the Kupang Regional Government, lack of maintenance in the facilities and infrastructure in the shelter, lack of human resources officers at the shelter, local government feels not responsible for handling refugees, health services are less responsive, language barriers, Kupang local government does not have a database of refugees from abroad, lack of knowledge on refugee status and human rights enforcement by immigration officers, the reactive attitude of the refugees that reduce the trust of the Kupang Rudenim. In conclusion, the effectiveness of refugees from abroad handling services in Kupang which is managed by the Kupang Regional Government in collaboration with International Organization for Migration (IOM) is still not optimal if judged based on good service indicators.
Co-Authors Anak Agung Gde Raka Anak Agung Gde Raka Anak Agung Gede Raka Aryani, Enik Ayu Putu Utari Parthami Lestari, Ayu Putu Utari Parthami Bambang Kusbandrijo Bidul, Sayang Cahyani, Kadek Agustina Charles Fernandes Dewi, Nyoman Diah Utari Dian Laksmi Dewi, Cokorde Istri Donny Jhoniarta, Pande Putu Dwi Putra, I Made Joni Edi, I Made Dwi Purnama Eko Prasetyo Ernawati, A A Istri Mas Deny Fajar, Ni Made Anggia Paramesthi Fajarwati, Fitria Fitria Fajarwati Gede Semarajana Gusti Agung Ayu Komang Sriyanti Herlambang, Putu Gede I Gede Mahatma Yogiswara Winatha I Gusti Nyoman Agung I Made Kartika I Made Kartika I Made Sudarma I Made Surya Atmadja I Nyoman Hadi Suharyana I Nyoman Kariawan I Nyoman Mahardhika Ida Ayu Putu Sri Widnyani Ida Ayu Sayang Bidul Jamal, Iskar Jehanara Jehanara Kurniawan, I Gusti Ngurah Luh Nila Winarni Luh Riniti Rahayu Luh Riniti Rahayu Made Prastika Pramesti Manusuari, Ni Luh Putu Dyah Margayawati, Ni Luh Putu Muter, Ida Ayu Made Ngakan Made Agus Widiartha Ni Made Ayu Indah Saraswati Ni Made, Irna Lestari Novitasari, Ida Ayu Dessyana Padmayoni, Krisnanda Sukma Panditha, Made Gede Wahyu Parikesit, I Ketut Pinatih, Dewa Ayu Agung Intan Pustiarini, Ni Putu Putra, A A Gede Willy Kencana Putra, I Wayan Sujana Putu Gede Denny Herlambang Putu Indri Marhaeni Dewi Rai, Anak Agung Gede Raka, Anak Agung Gde Riadi, Kadek Argian Dwi Ristya Widi Endah Yani Saputra, Putu Sandi Sayang Bidul Sri Sulandri Sri Widnyani, Ida Ayu Putu Sudarmawan, I Ketut Agus Sudiyani, Nyoman Sumada, I Made Sundarianti, Ni Nyoman Trisna Juliantari Dewi, Desak Made Tunjung Sari, Ni Luh Made Cencen UDAYANI, NI PUTU DIAN PRATIWI UNILAWATI, PUTU Utama, I Gede Yoga Wiadyani, Ida Ayu Putu Sri Widia Sari Wiyono, Budi