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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika Journal La Bisecoman Jurnal Manajemen dan Organisasi Review (MANOR) Journal La Sociale Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Journal Online Manajemen ELPEI (JOMEL) Jurnal Pengabdian Masyarakat Indonesia (JPMI) Journal of Management and Administration Provision Celebes Journal of Community Services
Arief, Abdul Samad
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Journal of Management and Administration Provision

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Improving Motor Vehicle Tax Payment Services at the UPTB in the Gowa Samsat Area through the SAMKEPO Program: JEL Classification: H21, H83, H71, O33, D73, R58 Taufikurrahman, Taufikurrahman; Hamid, Muliyadi; Arief, Abdul Samad
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.732

Abstract

This study analyzes the effectiveness of the Remote Mobile Samsat (SAMKEPO) program in improving motor vehicle tax payment services at the UPTB Samsat Gowa, South Sulawesi. SAMKEPO was developed to address low taxpayer compliance in remote areas due to geographical barriers, limited accessibility, and inadequate service quality in conventional systems. Using a qualitative approach, data were collected through in-depth interviews, participant observation, document analysis, and literature review involving taxpayers, Samsat officers, and policymakers. Findings show that SAMKEPO significantly improved service coverage up by 40% and increased taxpayer compliance by 25–35%. The program reduced average service time from 2–3 hours to 15–30 minutes, lowered arrears by 35%, and enhanced public satisfaction by 90% among users. Key success factors include adequate infrastructure and logistics, skilled and empathetic human resources, community engagement through local leaders, and alignment of service schedules with socio-economic activities. Technology integration, such as real-time database access and on-site digital payments, increased transparency and efficiency, while collaborative governance between agencies strengthened operational synergy. However, challenges remain in digital literacy, network connectivity, and service expansion to more remote districts. The study recommends optimizing the SAMSAT mobile application with accessible features, strengthening digital literacy programs, and enhancing inter-agency collaboration to ensure sustainable improvement. SAMKEPO demonstrates that integrating technology, mobility, and community-based approaches can modernize public tax services, foster compliance, and contribute to regional revenue growth, making it a replicable model for other regions in Indonesia.
The Influence of Job Satisfaction, Work Stress, And Career Development on Employee Turnover Intentions: JEL Classification: J28, M12, M54, J63, J24 Taufik, Rustam; Insan, A. Nur; Arief, Abdul Samad
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.738

Abstract

This paper will examine and discuss how job satisfaction, job stress, and career development affect turnover intention among the employees of the Muttaqin Bambang Purwanto Uswatun and Partners Public Appraisal Services Office in Jakarta. It follows a quantitative methodology. The sample population in this study was a population of 52 employees within the said office in Jakarta. The sampling method used was a saturated sampling method, where the entire population was covered with its total amount of 52 participants. The data was obtained by filling out a questionnaire using a Likert scale, which was provided by the means of Google Forms. This study findings show that the effect of job satisfaction on the turnover intention of the employees at the Muttaqin Bambang Purwanto Rozak Uswatun and Partners Public Appraisal Services Office in Jakarta is negative and statistically insignificant. Job stress positively and significantly influences the turnover intention of employees in the said office. The effects of career development on the turnover intention of employees in the same office, are positive albeit statistically significant. Additionally, job satisfaction, job stress, and career development are elements that determine turnover intention among the employees of the Muttaqin Bambang Purwanto Jakarta Office of the Purwanto Partners in Jakarta.
Co-Authors Ananda, Annisa Reski Andi Nur Insan Andi Vita Sukmarini, Andi Vita Andini Dani Achmad, Andini Dani Cakranegara, Pandu Adi Christianto, William Emanuel Din, Diel Efendi Efendi Ichsan Ichsan Iryani , Iryani M, Irawati Mansur, Asnandar Muliyadi Hamid Nawir, Fadliyani Ningtyas, Mustika Wati Alfia Nugraha, Ardi Maulana Petrus Jacob Pattiasina Putri, Jeli Sri Rajib, Farhan Muhammad Remus, Sahat Parulian Rizki Dewantara Rusli, Muh. Dzulfadli Sari, Ade Risna Shaleha, Anita St. Rukaiyah Tamba, Kezya Yunsi Taufik, Rustam Taufikurrahman Taufikurrahman Yunus, Mujahid