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All Journal Jurnal Ilmiah Manajemen "E M O R" JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JMS : Jurnal Manajemen Sinergi JURNAL MANAJEMEN BISNIS International Journal of Environmental, Sustainability, and Social Science Patria Artha Journal of Community Indonesian Journal of Innovation Studies Madani: Multidisciplinary Scientific Journal GEMBIRA (Pengabdian Kepada Masyarakat)
Jannang, Abdul Rahman
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Mediasi Organizational Citizenship Behavior Pada Pengaruh Kepemimpinan Instruksional Terhadap Kinerja Guru Sma/Smk Negeri Se-Kecamatan Jailolo Onso, Tamsil La; Fahri, Johan; Jannang, Abdul Rahman
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 6 (2025): July 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16189643

Abstract

Abstract Teacher performance is an important variable that determines the success of schools in realizing a quality and quality educational process. However, the achievement of expected teacher performance according to educational demands cannot be separated from the principal's instructional leadership and organizational citizenship behavior (OCB) factors possessed by teachers. This study aims to examine the effect of instructional leadership on teacher performance mediated by OCB in public senior high schools (SMA/SMK) throughout Jailolo district, West Halmahera regency. This study uses a causality design with a quantitative research approach. The data in this study are primary data collected through distributing questionnaires to 75 senior high school (SMA/SMK) teachers throughout Jailolo district, West Halmahera regency. The data were then analyzed using the partial least squares-structural equation model (SEM-PLS) method with smartPLS4 software. The results showed that instructional leadership has a positive and significant effect on teacher performance, instructional leadership has a positive and significant effect on OCB, OCB has a positive and significant effect on teacher performance, and OCB is able to partially mediate the effect of instructional leadership on teacher performance in senior high schools (SMA/SMK) throughout Jailolo district, West Halmahera regency. Further research is expected to address the limitations of this study.
PENYULUHAN KUALITAS PELAYANAN PADA UMKM TOKO PAKAIAN DI KELURAHAN KOTA BARU Jannang, Abdul Rahman; Husen, Zulaiha; Nurlaila, Nurlaila
Jurnal Gembira: Pengabdian Kepada Masyarakat Vol 3 No 04 (2025): AGUSTUS 2025
Publisher : Media Inovasi Pendidikan dan Publikasi

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Abstract

Usaha toko pakaian merupakan usaha mikro, kecil dan menengah (UMKM) yang memberikan konstribusi dalam pertumbuhan ekonomi di Kota Ternate. Namun perkembangan usaha toko pakaian ini masih cukup rendah, karena masih terdapatnya beberapa pengusaha pakaian tersebut belum memahami untuk memberikan pelayanan prima pada konsumen. Dengan demikian pelaksanaan PKM ini memberikan solusi tersebut, dengan cara memberikan pemahaman tentang pelayanan prima yang meliputi kualitas pelayanan, komunikasi yang efektif, kecepatan dan efisiensi, personalisasi, serta penggunaan teknologi. Pelayanan prima dapat meningkatkan kepuasan konsumen. Konsumen yang merasa puas akan datang membeli kembali, membicarakan hal yang positif toko pakaian pada orang lain, serta dapat merekomondasikan pada orang lain untuk datang membeli. Dengan demikian, pelayanan prima dapat meningkatkan permintaan pakaian, sehingga mendorong pendapatan bagi pengusaha toko pakaian pada saat sekarang maupun pada waktu akan datang.
Pengaruh Gaya Kepemimpinan dan Disiplin Kerja Terhadap Kinerja Pegawai di Kantor Pertanahan Kota Ternate Lisani, Dina; Jannang, Abdul Rahman
Jurnal Manajemen Sinergi Vol 10, No 2 (2022): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v10i2.6155

Abstract

Objective: The purpose of this study are: (1) Analyzing the influenceof Style Leadership on the Employee Performance of Ternate CityLand Office; (2) Analyzing the influence of Work discipline on theEmployee Performance of Ternate City Land Office; and (3)Analyzing the influence of style leadership and Work discipline asimultaneously on the Employee Performance of Ternate City LandOffice. The number of samples is 42 employees.Methodology: The test equipment used is multiple regressionanalysis using statistical package for social scientists (SPSS) as astatistical test tool.Finding: H1, H2, and H3 are accepted at the 5% confidence level.Conclusion: The results showed that: (1) Style Leadership has apositive and significant impact the Employee Performance ofTernate City Land Office. It is based on a t value greater than thevalue of t table, and a smaller significant value of alpha (α); (2) Workdiscipline has a positive and significant impact the EmployeePerformance of Ternate City Land Office. It is also based on a tvalue greater than the value of t table, and a significantly smallervalue of alpha (α); and (3) Style Leadership and Work disciplinesimultaneously have a positive and significant influence theEmployee Performance of Ternate City Land Office. It is based onthe F value count greater than the F table value, and the significantvalue smaller than alpha (α).
The Impact of Product Quality on Brand Switching with Customer Dissatisfaction as a Mediating Factor (A Study on Acer Laptop Users in Ternate City) Taroreh, Niconoor; Jannang, Abdul Rahman; Haji, Sulfi Abdul
Jurnal Manajemen Sinergi Vol 12, No 2 (2024): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i2.9436

Abstract

ABSTRACTObjective: This study aims to analyze the effect of product quality on customers' decisions to switch brands, considering the mediating role of customer dissatisfaction.Methodology: This research employs a quantitative approach involving a population of 110 employees from the city of Ternate. The survey was conducted by distributing questionnaires directly using a 5-point Likert scale. Data analysis techniques utilized include Partial Least Square (PLS) with SmartPLS 4.0 software.Findings: The results indicate that the effect of product quality on customer dissatisfaction has a T-statistic value of 2.026 and a P-value of 0.043, indicating a positive and significant influence. Additionally, customer dissatisfaction positively and significantly affects the decision to switch brands. However, the direct effect of product quality on the decision to switch brands is negative and not significant.Conclusion: The results of this research show that: (1) product quality has a negative and insignificant influence on brand switching; (2) product quality has a significant effect on customer dissatisfaction; (3) customer dissatisfaction has a significant effect on brand switching; (4) product quality has a significant effect on brand switching through customer dissatisfaction. 
Transformational Leadership Boosts Job Satisfaction and OCB Among BPS Employees: Kepemimpinan Transformasional Meningkatkan Kepuasan Kerja dan OCB Pegawai BPS Mardanillah, Jihan Faizatul Rahma; Marwan, Marwan; Jannang, Abdul Rahman
Indonesian Journal of Innovation Studies Vol. 25 No. 4 (2024): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijins.v25i4.1310

Abstract

General background:In a dynamic world of work today, where more and more tasks have to be carried out in teams, employees are required to be able to work more flexibly and help the others in their team. This behavior is called organizational citizenship behavior (OCB). Specific background: OCB will appear when employees feel satisfied with the work they have. There are several leadership styles that can influence the growth of OCB behavior and job satisfaction felt by employees, one of which is the transformational leadership style. Aims:This study aims to determine whether there is a relationship between transformational leadership style and organizational citizenship behavior, mediated by job satisfaction among BPS employees in the North Maluku Province region using SEM-PLS. Results: Primary data was collected from a sample of 158 employees. The research results show that the transformational leadership style has a positive and significant effect both directly on employee OCB and indirectly mediated by employee job satisfaction variables.Novelty: highlights the key role of job satisfaction on OCB. Implications:Reccomends to pay attention to employee satisfaction and needs at work Highlights: Transformational leadership significantly enhances employee job satisfaction and OCB. Job satisfaction mediates the relationship between transformational leadership and OCB. Effective leadership styles are essential for fostering a positive work environment and maximizing employee contributions. Keywords: Organizational Citizenship Behavior (OCB), Job Satisfaction, Transformational Leadership, Central Bureau of Statistics
Co-Authors Fahri, Johan Hadi Sirad, Mochammad Apriyadi Haji, Sulfi Abdul Husen, Zulaiha Jannati, Jannati Lisani, Dina Mardanillah, Jihan Faizatul Rahma Marwa, Marwa Marwa, Marwa Marwa Marwan Marwan Masuku, Djunaid Nurlaila Nurlaila Onso, Tamsil La Sirat, Abdul Hadi Suwito Suwito Suwito, Suwito Suwito Taroreh, Niconoor