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Chapter review of "Fundamental techniques in handling people" from Dale Carnegie's "How to win friends and influence people" Silma, Nazula; Yudistira, Cokorda Gede Putra; Kasiani, Kasiani; Waelan, Waelan; Abdurrahim, Abdurrahim; Sari, Rahma B
Journal of Education, Social & Communication Studies Vol. 1 No. 1 (2024): January 2024
Publisher : PT. MAWAMEDIA JAYAMUSTA BUANASIHA

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Abstract

This study aims to examine Dale Carnegie's "Fundamental Techniques in Handling People," the first chapter of his seminal work "How to Win Friends and Influence People", Through document analysis, we will closely read the chapter, identifying key arguments, practical strategies, and underlying assumptions about human behaviour. We also review relevant secondary literature that provides context and critical analysis of Carnegie's work. We explore Carnegie's three core principles: avoiding criticism, expressing genuine appreciation, and arousing a "deep yearning desire" in others. We analyse the effectiveness of each principle, explore potential limitations, and consider cultural or historical specificities that might influence their application. Conclusion: We synthesize our analysis to evaluate the overall effectiveness of Carnegie's techniques in building positive relationships and achieving personal goals. We also consider the enduring relevance of his advice in the contemporary world. Pedagogical Impact: Finally, we explore the chapter's potential application in educational settings. We consider how its principles can be adapted to enhance interpersonal communication, conflict resolution, and leadership skills in students.
EVALUASI KUALITAS PELAYANAN PRIMA CARGO HANDLING TERHADAP KEPUASAN PELANGGAN PADA PT. GAPURA ANGKASA CABANG DENPASAR RACHMA, SHANIA AULIA; KASIANI, KASIANI; KENCANAWATI, AA. AYU MIRAH; YUDISTIRA, COKORDA GEDE PUTRA; MARHENI, LILY; SARJANA, I MADE
GANEC SWARA Vol 17, No 4 (2023): Desember 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i4.616

Abstract

This study aims to determine the quality of excellent service to cargo handling service officers at PT. Gapura Angkasa Denpasar Branch to find out the service attributes that require top priority in improvement in order to formulate a strategy for improvement. The population in this study was customer cargo of 2911 people, determining the sample size using the Slovin formula and obtained a sample of 96.7 rounded up to 97 people. The data analysis method used is descriptive statistics, Importance Performance Analysis (IPA), and Customer SatisfAction Index (CSI) with quantitative data types. The results of this study indicate that the quality of service is not entirely satisfactory with the value of the level of conformity 84%, the average value of performance and expectations of 3.92 and 4.67 then the value of the gap is -0.75 and the level of customer satisfAction with the services provided is 78.63% meaning quite satisfied. Service attributes that need improvement are the dimensions of Attitude (Attitude), Attention (Attention) and Appearance (Appearance). The formulated strategy includes, conducting training programs in accordance with standard operating procedures (SOP), implementing 3S procedures (Greetings, Smiles, and Greetings), a new service procedure was made in accordance with the company's standard operating procedures (SOP) and the company held training programs on excellent service quality in proper communication techniques. And provide socialization or counseling, especially about physical and non-physical Appearance, such as dressing, how to convey information in good words, and not offensive
The influence of TikTok on children's growth, behaviour, digital well-being, social interactions, and cognitive development Maulida, Ikrima; Nasihin, Muh; Silma, Nazula; Yudistira, Cokorda Gede Putra
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 2 No. 1 (2025): March 2025
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v2i1.32

Abstract

This research aims to describe the impact of the TikTok social media application on early childhood development. Based on the results of my findings and previous research, it is evident that TikTok has both positive and negative effects on children. The positive impacts include various educational benefits, such as facilitating learning through engaging content, enhancing counting skills, promoting reading, and providing a platform for children to express and develop their creativity. TikTok offers a diverse range of videos that can introduce children to new concepts and ideas, making learning enjoyable and interactive. However, there are several significant negative effects associated with TikTok usage among young children. One major concern is the influence on children's social behaviour, particularly in their interactions with peers and their environment. Excessive use of the app may lead to addiction, causing children to lose track of time and neglect essential daily activities such as eating, bathing, and resting. This overindulgence can result in a decline in physical health and well-being. Additionally, children may show a marked lack of interest in engaging with their peers, opting instead to spend their time on TikTok. This shift in focus can lead to reduced social interaction, making it difficult for children to develop vital social skills. For instance, children may struggle to respond when called or become less aware of their surroundings as they become engrossed in the app. Moreover, frequent TikTok usage can hinder children's ability to communicate effectively with others, as their interactions become predominantly screen-based rather than face-to-face. This phenomenon underscores the need for parental supervision and guidance when children use TikTok. Parents must be vigilant, as many of the contents available on the platform may not be educational or suitable for early childhood, potentially exposing children to inappropriate material. Overall, a balanced approach is essential to maximize the benefits of TikTok while mitigating its adverse effects.