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All Journal Journal of Commerce Management and Tourism Studies Journal of Education, Social & Communication Studies Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan
Waelan Waelan, Waelan
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Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Chapter review of "Fundamental techniques in handling people" from Dale Carnegie's "How to win friends and influence people" Silma, Nazula; Yudistira, Cokorda Gede Putra; Kasiani, Kasiani; Waelan, Waelan; Abdurrahim, Abdurrahim; Sari, Rahma B
Journal of Education, Social & Communication Studies Vol. 1 No. 1 (2024): January 2024
Publisher : PT. MAWAMEDIA JAYAMUSTA BUANASIHA

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Abstract

This study aims to examine Dale Carnegie's "Fundamental Techniques in Handling People," the first chapter of his seminal work "How to Win Friends and Influence People", Through document analysis, we will closely read the chapter, identifying key arguments, practical strategies, and underlying assumptions about human behaviour. We also review relevant secondary literature that provides context and critical analysis of Carnegie's work. We explore Carnegie's three core principles: avoiding criticism, expressing genuine appreciation, and arousing a "deep yearning desire" in others. We analyse the effectiveness of each principle, explore potential limitations, and consider cultural or historical specificities that might influence their application. Conclusion: We synthesize our analysis to evaluate the overall effectiveness of Carnegie's techniques in building positive relationships and achieving personal goals. We also consider the enduring relevance of his advice in the contemporary world. Pedagogical Impact: Finally, we explore the chapter's potential application in educational settings. We consider how its principles can be adapted to enhance interpersonal communication, conflict resolution, and leadership skills in students.
Developing career pathways and work flexibility to enhance employee spirit: A case study of the Lost and Found Department at PTJAS company Sarjana, I Made; Waelan, Waelan; Nadra, Nyoman Mastiani; Kusminantari, Anik
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 1 No. 2 (2024): September 2024
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v1i2.11

Abstract

The aim of this study is to develop a comprehensive model for career path development and work flexibility to enhance employee morale in the Lost and Found Department of PTJAS company.  This research addresses the growing need for adaptable career structures and flexible work arrangements as pivotal factors in improving job satisfaction and employee engagement. Data were collected using a mixed-methods approach, comprising surveys and interviews with employees in the Lost and Found Department. The survey data provided quantitative insights into employee satisfaction levels, while the interviews offered qualitative perspectives on the impact of career paths and work flexibility on morale. The analysis revealed a strong correlation between clearly defined career paths, flexible work options, and heightened employee morale. Employees who perceived clear advancement opportunities and enjoyed flexible working conditions reported significantly higher job satisfaction and motivation levels. Additionally, the findings suggest that implementing these strategies can lead to reduced turnover rates and improved organizational commitment. In conclusion, the study underscores the importance of integrating career development and work flexibility into the organizational framework to foster a positive work environment. These insights are crucial for HR professionals and management of the company aiming to boost employee morale and productivity.
The mediating role of service quality in customer value and brand experience impact on repurchase intention Nurfakih, Shafa Ajeng Wulandari; Subagiana, IGM; Saputra, Upayana Wiguna Eka; Waelan, Waelan; Rangkuti, Agus Edy
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 1 No. 2 (2024): September 2024
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v1i2.12

Abstract

Understanding the impact of customer value and brand experience on repurchase intention, while optimizing service quality, is essential for ensuring sustainable business performance. This study examines the mediating role of service quality in the influence of customer value and brand experience on repurchase intention at PTNJM Bali Head Office. The research aims to determine the direct and indirect effects of customer value and brand experience on repurchase intention, considering service quality as a potential mediator. This study employs an explanatory research design with a quantitative approach. Data were collected from 100 respondents using questionnaires, observations, and interviews. A non-probability sampling method with purposive sampling was applied to ensure relevant participants. The collected data were analysed using SPSS Version 29 and Smart PLS Version 3 to assess the relationships among variables and the mediation effects of service quality. The analysis revealed that customer value does not have a positive and significant effect on repurchase intention, while brand experience positively and significantly influences repurchase intention. Additionally, service quality has a direct positive and significant impact on repurchase intention. However, the findings indicate that service quality does not mediate the relationship between customer value and repurchase intention, nor does it mediate the relationship between brand experience and repurchase intention. These findings suggest that while brand experience and service quality are critical factors in encouraging repurchase behaviour, customer value alone does not directly contribute to repeat purchases. Furthermore, service quality does not serve as an effective mediator in strengthening the impact of customer value and brand experience on repurchase intention. These insights provide valuable implications for businesses, highlighting the importance of enhancing brand experience and service quality to foster customer loyalty and long-term retention.
Reflections of culture and comfort in a cup of coffee: Observing M. Aboe Talib coffee shop Wajdi, Majid; Susanto, Budi; Sutiarso, M. Agus; Waelan, Waelan
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 2 (2024): Aug 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i2.207

Abstract

This study was conducted to observe and evaluate Kedai Kopi M.Aboe Talib, a western Indonesian style of coffee stand that was located on the east part of Denpasar. This study applies observational method that observed at the coffee shop atmosphere, services and product provided. We conducted observations by recorded in-situ constraints and opportunities faced followed by customer interactions, interior design and coffee quality. The analysis results based on this research is that Kedai Kopi M. Aboe Talib succeeded in creating a comfortable and homey atmosphere by decorating the interior with local wisdom and traditions of Indonesians. Smiling customer service also contributes to a delighted client experience. The coffee products have a staple quality and level to of taste and fragrant that fulfil the expectations of the customers. So Kedai Kopi M. Aboe Talib whereas not solely serves as a spot, likes to sip coffee however has reworked into the social area units of services that may strengthen Indonesian cultural identity through design and also the services being offered. All told, the coffee shop is a net-positive for the culinary landscape of Burbank and an example of how coffee shops now more than ever can be at the centre of our social-cultural town life.
Human resource development strategy in empowering the employees Waelan, Waelan; Santra, I Ketut; Wijayati, Luh Made; Kasiani, Kasiani; Asrumi, Asrumi
Journal of Commerce, Management, and Tourism Studies Vol. 2 No. 1 (2023): Apr 2023
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v2i1.20

Abstract

Implementing human resource development strategy in empowering senior and junior employees for the training of the labor force in order improve discipline, work attitude and work ethic in order to achieve more than theory. The aim of this research is to know how the company execute the strategies for implementing strategy management theories. Several obstacles have been found that they can influence the performance of job training. So, it takes research back to minimize existing problems through. The assessment indicator used in this study is 4 (four) strategic management phases with the following indicators 1) environmental analysis, 2) formulation of strategies, 3) implementation of strategy and 4) evaluation and control. The humanitarian approach in developing human resources is more effective than the theoretical approach. In other words, the theoretical approach plus the humanitarian approach is harmoniously applied
Co-Authors Asrumi, Asrumi Budi Susanto I Ketut Santra I Made Sarjana Ida Ayu Putu Sri Widnyani Kasiani, Kasiani Kusminantari, Anik Majid Wajdi Mastiani Nadra, Nyoman Moh Agus Sutiarso Nurfakih, Shafa Ajeng Wulandari Rangkuti, Agus Edy Saputra, Upayana Wiguna Eka Sari, Rahma B Silma, Nazula Subagiana, IGM Wijayati, Luh Made YUDISTIRA, COKORDA GEDE PUTRA