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PROGRAM KEMITRAAN MASYARAKAT PERPUSTAKAAN MASJID SEBAGAI MEDIA KOMUNIKASI PENDIDIKAN DAN KETERAMPILAN MASYARAKAT DENGAN TINGKAT PENDIDIKAN DAN EKONOMI RENDAH Maisaroh, Nina Yuliana Jakaria Ima; Jakaria, Jakaria; Maisaroh, Ima
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2024): Volume 5 No. 3 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i3.28672

Pemberdayaan masyarakat dengan program kemitraan masyarakat ini bertujuan untuk meningkatkan keterampilan berpikir, membaca, menulis, atau keterampilan yang dibutuhkan masyarakat dengan tingkat Pendidikan dan ekonomi rendah melalui pengadaan perpustakaan masjid yang menyediakan berbagai macam buku dengan jenis: agama, ekonomi, pernikahan, pertanian, kesehatan, keterampilan, pengasuhan, novel, psikologi, komunikasi. Kurangnya kesempatan untuk mengenyam bangku Pendidikan dan membuat kehidupan ekonomi rendah tidak harus membuat warga kehilangan kesempatan untuk meningkatkan keterampilan berpikir, membaca, menulis, atau keterampilan lain yang dibutuhkan untuk mengembangkan sekelompok masyarakat yang mandiri secara kualitas. Target khusus yang ingin dicapai yaitu: (1) pengenalan jenis dan kegunaan aneka ragam jenis buku; (2) pengenalan system pinjam balik buku; (3) terbentuknya perpustakaan masjid secara fisik; (4) pengesahan dan serah terima perpustakaan kepada DKM dan warga; (5) laporan kemajuan pinjam buku balik atau pembacaan buku ditempat.

Manajemen Komplain dalam Pelayanan Publik Perumda Tirta Patriot Kota Bekasi Zona Pelayanan 1 Auliya Rosyad, Muhammad Yusuf; Sjafari, Agus; Maisaroh, Ima
Jurnal sosial dan sains Vol. 5 No. 12 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i12.32614

Pelayanan publik yang efektif menjadi tuntutan utama bagi lembaga penyedia layanan dasar, termasuk Perumda Tirta Patriot Kota Bekasi sebagai penyelenggara layanan air bersih. Namun, berbagai keluhan seperti air keruh, meteran rusak, informasi penanganan yang tidak jelas, serta lamanya respons komplain menunjukkan masih rendahnya kualitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis pelaksanaan manajemen komplain berdasarkan komponen Tjiptono, yaitu komitmen, visible, accessible, kesederhanaan, kecepatan, dan sumber daya. Penelitian menggunakan pendekatan kualitatif dengan teknik deskriptif melalui observasi lapangan, wawancara mendalam, dan dokumentasi terhadap pelanggan serta pegawai pada Zona Pelayanan 1 Perumda Tirta Patriot. Hasil penelitian menunjukkan bahwa manajemen komplain belum berjalan optimal. Komitmen organisasi dalam memberikan kejelasan waktu penanganan masih lemah, akses dan saluran komplain belum sepenuhnya responsif, serta kecepatan penanganan masalah sering terlambat karena keterbatasan sumber daya manusia. Selain itu, pelanggan masih kesulitan memperoleh informasi yang sederhana dan transparan terkait progres penanganan keluhan. Kondisi ini berdampak pada rendahnya kepuasan pelanggan dan tingginya angka pengaduan dalam tiga bulan terakhir. Penelitian ini menegaskan perlunya perbaikan sistem penanganan komplain melalui penambahan personel, peningkatan pemeliharaan infrastruktur, dan optimalisasi layanan digital agar kualitas pelayanan publik dapat meningkat dan memenuhi harapan masyarakat.

Implementing the Dick and Carey Model in Al-Qur'an Instruction within Out-of-School Majelis Taklim Settings Maisaroh, Ima; Sujanah, Nanah; Hidayat, Sholeh; Asmawati, Luluk; Framanik, Naniek Afrilla; Yuliana, Nina
International Journal of Nusantara Islam Vol 14 No 1 (2026): International Journal of Nusantara Islam
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ijni.v14i1.48980

Majelis Taklim is a non-formal educational institution that plays a crucial and strategic role in enhancing the community's Qur'an literacy, but is often hindered by the heterogeneity of participants, limited resources, and the lack of a systematic teaching framework. The Dick & Carey model, with its systematic instructional design approach, offers a solution for designing structured and effective Qur'anic learning. This study aims to analyze the application of the Dick & Carey model in learning the Qur'an in Majelis Taklim, identify supporting factors and obstacles, and develop innovative recommendations to optimize the learning process in the digital era. This research uses a qualitative approach with a literature study design collected from various sources such as SINTA indexed journals, books, and official documents through systematic searches on Google Scholar, Publish or Perish and so on. Data analysis was conducted through content analysis techniques, including data reduction, data presentation based on themes, and conclusion drawing, with source triangulation to ensure validity. This research is theoretically useful in enriching the discourse on non-formal religious learning design and provides practical guidance for managers and educators (asatidh) in Majelis Taklim on designing learning integrated with technology. This research concluded that the Dick & Carey Model has proven to be effective with its systematic stages, especially, reinforced by technology such as the Al-Qur'an application and social media. However, it is necessary to first increase knowledge and skills in instructional design, utilize digital platforms, and conduct empirical tests through training the educators.

Intervensi Negara dalam Moderasi Beragama melalui Kebijakan “Kampung Moderasi Beragama”: Bukti dari Kota Serang Maisaroh, Ima; Stiawati, Titi; Mahpudin, Mahpudin
Society Vol 13 No 3 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i3.930

This study examines state intervention in managing religious diversity through the Kampung Moderasi Beragama (KMB) program in Serang City, Banten. Despite the extensive promotion of religious moderation in Indonesia, limited attention has been paid to how such policies operate at the local level and how state formalization reshapes community-based pluralism. Addressing this gap, the study adopts a qualitative exploratory case study involving two urban villages (Kota Baru and Banten Lama) and fifteen key informants drawn from government institutions, religious organizations, and community groups. Data were collected between April and May 2025 through triangulated interviews, focus group discussions, and document analysis. The findings indicate that KMB functions primarily as a state-led process of formalization rather than a grassroots initiative. The dominance of state actors, the limited involvement of non-state groups, and weak intersectoral coordination render the program largely symbolic. Drawing on Althusser’s concept of the Ideological State Apparatus and Tania Murray Li’s notion of rendering technical, this study demonstrates how the state translates complex social relations into bureaucratic projects that promote narratives of harmony while marginalizing the lived realities of pluralism. Theoretically, the study contributes to critical governance scholarship by showing how state-led religious moderation can reproduce ideological control under the guise of tolerance. Practically, it highlights the need for participatory and context-sensitive governance that strengthens local ownership, interfaith collaboration, and cross-sectoral integration, enabling KMB to evolve from a performative initiative into a transformative platform for social cohesion.

Implementing the Dick and Carey Model in Al-Qur'an Instruction within Out-of-School Majelis Taklim Settings Maisaroh, Ima; Sujanah, Nanah; Hidayat, Sholeh; Asmawati, Luluk; Framanik, Naniek Afrilla; Yuliana, Nina
International Journal of Nusantara Islam Vol 14 No 1 (2026): International Journal of Nusantara Islam
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ijni.v14i1.48980

Majelis Taklim is a non-formal educational institution that plays a crucial and strategic role in enhancing the community's Qur'an literacy, but is often hindered by the heterogeneity of participants, limited resources, and the lack of a systematic teaching framework. The Dick & Carey model, with its systematic instructional design approach, offers a solution for designing structured and effective Qur'anic learning. This study aims to analyze the application of the Dick & Carey model in learning the Qur'an in Majelis Taklim, identify supporting factors and obstacles, and develop innovative recommendations to optimize the learning process in the digital era. This research uses a qualitative approach with a literature study design collected from various sources such as SINTA indexed journals, books, and official documents through systematic searches on Google Scholar, Publish or Perish and so on. Data analysis was conducted through content analysis techniques, including data reduction, data presentation based on themes, and conclusion drawing, with source triangulation to ensure validity. This research is theoretically useful in enriching the discourse on non-formal religious learning design and provides practical guidance for managers and educators (asatidh) in Majelis Taklim on designing learning integrated with technology. This research concluded that the Dick & Carey Model has proven to be effective with its systematic stages, especially, reinforced by technology such as the Al-Qur'an application and social media. However, it is necessary to first increase knowledge and skills in instructional design, utilize digital platforms, and conduct empirical tests through training the educators.

Strategi Dinas Sosial dalam Penanganan Anak Punk di Kota Cilegon Iman, Muhammad; Handayani, Riny; Maisaroh, Ima
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 9 No. 1 (2026): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v9i1.439

The punk phenomenon in Indonesia has developed since the 1990s and has become part of the dynamics of urban public space subcultures. In its development, punk children are often confronted with negative stigma as part of street children and social welfare problems, which requires policy responses that are not merely repressive but also rehabilitative. This study aims to analyze the strategy of the Social Service (Dinas Sosial) in handling punk children. The research employs a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and documentation studies. Data analysis was conducted using the Miles and Huberman model, with data validity ensured through triangulation and member checking. The analytical framework refers to Mulgan’s public sector strategy theory, which includes the dimensions of purpose, environment, direction, action, and learning. The findings indicate that the Social Service has established formal objectives and implemented outreach and social rehabilitation programs, supported by coordination with relevant agencies. However, the strategy has not been optimally implemented due to limited continuity of post-intervention assistance, underutilization of shelter facilities, and weak evaluation and policy learning mechanisms in responding to the high mobility characteristics of punk children. This study recommends strengthening cross-sector collaboration, enhancing continuous assistance, optimizing social rehabilitation facilities, and reinforcing monitoring and policy learning to improve the effectiveness and sustainability of punk children handling.

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