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PERANCANGAN SISTEM INFORMASI INDEKS KEPUASAN MASYARAKAT BERBASIS WEB DI UPTD PUSKESMAS PANJALU Zulfikar, Fikri Muhamad; Sukawan, Ari; Suhenda, Andi; Fadly, Fery
Jurnal Informatika dan Teknik Elektro Terapan Vol. 11 No. 3 (2023)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v11i3.3138

Abstract

Kepuasan pasien dapat diartikan sebagai suatu sikap konsumen yakni beberapa derajat kesukaan atau ketidaksukaanya terhadap pelayanan yang diberikan. Kepuasan pasien diperoleh dengan melakukan survei kepuasan masyarakat yang disebut dengan indeks kepuasan masyarakat. Pusat Kesehetan Masyarakat (Puskesmas) Panjalu, merupakan salah satu Puskesmas yang sudah menerapkan Indeks Kepuasan Masyarakat secara manual untuk menunjang mutu pelayanan kesehatan. Penilitian ini betunjuan untuk meningkatkan efisiensi dan efektivitas pada proses pengukuran Indeks Kepuasan Masyarakat dengan melakukan perancangan aplikasi Indeks Kepuasan Masyarakat berbasis website. Perancangan aplikasi Indeks Kepuasan Masyarakat ini dimulai dengan menggunakan metode observasi dan wawancara. Metode perancangan sistem yang digunakan pada aplikasi merupakan metode Prototipe. Aplikasi Indeks Kepuasan Masyarakat dirancang sesuai dengan kebutuhan di UPTD Puskesmas Panjalu sehingga nantinya dapat membantu meningkatkan mutu pelayanan.
Prototipe User Interface Telepsikologi Layanan Kampus Yang Terintegrasi Sistem Big Data Kesehatan Astuti, Nina Dwi; Fahyudi, Asharul; Naryanti, Indah; Sugiarti, Ida; Sukawan, Ari
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 7 No 1 (2025): December
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v7i1.6422

Abstract

Counselling services are an important component of higher education service delivery. Poltekkes Kemenkes Semarang provides counselling services; however, consultation outcomes have not yet been integrated into the clinic’s Electronic Medical Records (EMR), resulting in incomplete patient examination histories and difficulties for psychologists in delivering care. Therefore, the development of an EMR-integrated telepsychology system is required. This study aims to develop a telepsychology prototype integrated with EMR using a prototyping research method. Informants included clinic managers, administrative staff, and psychologists. The research stages comprised information system requirements analysis, data requirements analysis, and user interface design. The telepsychology user interface prototype was developed using Figma. The results show that the developed prototype is able to meet user needs, particularly by enabling psychologists to access psychological examination data efficiently. The telepsychology system supports online counselling services and allows psychologists to view complete patient examination histories directly through the system. In addition, telepsychology records can be accessed by general practitioners as supporting information for referral decisions to psychiatrists. The Primary Clinic of Poltekkes Kemenkes Semarang is encouraged to further enhance the telepsychology application by improving video call features and providing mental health information and self-care tips to support campus clinic services.