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All Journal Jurnal Inovasi Ilmu Sosial dan Politik Public Sphere Review Journal of Administrative and Sosial Science (JASS) Journal of Research and Development on Public Policy POLICY AND MARITIME REVIEW Jurnal Bintang Pendidikan Indonesia Jurnal Relasi Publik Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Triwikrama: Jurnal Ilmu Sosial Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Jurnal Wilayah, Kota dan Lingkungan Berkelanjutan Jurnal Pengabdian Kepada Masyarakat (JPKM) MADIKA: Jurnal Politik dan Governance Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik An-nisa: Journal of Islamic Family Law Jurnal Hukum, Administrasi Publik dan Negara
Anggraeny Puspaningtyas
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Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Journal : Jurnal Relasi Publik

 1 
Evaluasi Kinerja Penyelenggaraan Pelayanan Terhadap Kepuasan Masyarakat Di Kecamatan Sawahan Kota Surabaya Nurul Komaria; Anggraeny Puspaningtyas
Jurnal Relasi Publik Vol. 2 No. 2 (2024): Mei : Jurnal Relasi Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v2i2.3156

Abstract

Public service is a series of activities in the form of goods, services, and or administrative services carried out by public service providers. As the organizer and implementer of public services, the state is obliged to provide public services properly and optimally. Evaluation is needed as a form of improvement in improving the performance of public service providers so that public satisfaction occurs. The purpose of this study is to analyze the performance of public service delivery in the District. This research uses a qualitative type with a descriptive approach. The data used in this research is in the form of primary data obtained from interviews with the community and staff in Sawahan Subdistrict and direct observation in the field, while secondary data is collected from various sources. The results of this study found that in improving the performance of public service delivery in Sawahan Sub-district, a Community Satisfaction Survey and a Public Consultation Forum were carried out in increasing community satisfaction.
Analisis Kinerja Pegawai pada Kantor Kecamatan Dukuh Pakis Kota Surabaya Gerry Wahyu Berlia; Anggraeny Puspaningtyas
Jurnal Relasi Publik Vol. 2 No. 2 (2024): Mei : Jurnal Relasi Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v2i2.3173

Abstract

This study aims to analyze the performance of employees at the Dukuh Pakis District Office in Surabaya City in carrying out daily administrative tasks as well as socialization activities with the community. The performance measurement method used refers to the four dimensions of employee performance proposed by Mangkunegara (2004), namely quality of work, discipline in work, initiative, and responsibility. Through observation and interviews, it was found that several obstacles hindered the performance of employees, such as lack of discipline in working hours, mismatch between job descriptions and tasks performed, and low supervision and enforcement of sanctions for violations. Nevertheless, there were good initiatives from some employees and a fairly high level of awareness of their responsibilities. Based on these findings, it is recommended to make improvements in time management, increase supervision and enforcement of discipline, provide training to enhance initiative, and solidify job descriptions to optimize employee performance. It is hoped that with the implementation of these recommendations, the performance of employees at the Dukuh Pakis District Office in Surabaya City can be significantly improved.
Co-Authors Adi Soesiantoro Adzra Ajeng Lestari Aisyah Safira Maharani Al Annisa Nuraini Riskhoh Saputri Aldian Cholik Alifah Retno Wulandari Anisatul Septian Ika Candra Annisa Tiorma Shinta Arinda Dias Fidiyanti Bambang Kusbandrijo Camelle Aqila Daniela Elisandra Dida Rahmadanik Dimas Kurnia Firmansyah Dwi Anggraini Eddy Wahyudi Eddy Wahyudi Emmy Dyah Rahmawati Evinda Fenny Wulandari Ferdinandus Hadur Fernanda Laily Hendryan Gerry Wahyu Berlia Hasan Ismail Ismi Erli Syephiana Joko Widodo Kendry Muliyanto M Kendry Widiyanto M. Kendry Widiyanto M. Kendry Widyanto Much Sari’ul Fahmi Muhammad Roisul Basyar Nia Eka Safitri Ninin Adeliya Citra Nurul Komaria NURUL QOMARIYATUN ZULFAH Retno Dwi Siswanto Saskia Nisa Setiaatmitha Shafa Jihan Anjani Thenu, Anastasya Priskila Priskila Elisabeth Thenu Viona Erlanda Vivtania Salsa Bella Whildan Primadhanny Yusuf Hariyoko