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All Journal JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Pengabdian kepada Masyarakat Jurnal Ekonomi Education and Counseling Journal International Journal of Multidisciplinary Sciences and Arts MIMBAR INTEGRITAS E-Amal: Jurnal Pengabdian Kepada Masyarakat BAABU AL-ILMI: Ekonomi dan Perbankan Syariah
Dassucik, Dassucik
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Journal : International Journal of Multidisciplinary Sciences and Arts

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The Role of Personalization and Online Store Trust on Purchase Intention Mediated by Customer Satisfaction Sri.D, Lusy Endang; Dassucik, Dassucik; Mujianti, Sri Ayudha
International Journal of Multidisciplinary Sciences and Arts Vol. 4 No. 3 (2025): International Journal of Multidisciplinary Sciences and Arts, Article July 2025
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v4i3.6544

Abstract

This study explores the relationships between personalization, trust, customer satisfaction, and online purchase intention in e-commerce. As online shopping continues to grow, understanding the factors that drive consumer behavior becomes increasingly important for businesses seeking to improve their digital marketing strategies. The objective of this research is to examine how personalization and trust influence customer satisfaction and purchase intention, with a focus on the mediating role of customer satisfaction. Using Structural Equation Modeling (SEM), the study analyzes data from 173 buyers of a furniture retailer, CV Melindo Jember. The results reveal that both personalization and trust positively influence customer satisfaction, which, in turn, significantly impacts online purchase intention. Personalization was found to enhance customer satisfaction, and trust played a critical role in shaping both satisfaction and purchase intention. The study further demonstrates that customer satisfaction mediates the relationship between personalization, trust, and purchase intention. These findings have practical implications for e-commerce businesses, highlighting the importance of personalization strategies and trust-building measures in improving customer experiences and boosting sales. The research contributes to the understanding of consumer behavior in online shopping, providing actionable insights for businesses to increase purchase intention. However, further research is needed to explore these relationships in other industries and geographical regions, as well as to consider other potential mediators or moderators of the consumer decision-making process.
Co-Authors Abdul Halik Agusti, Agusti Agustin, Reza Dwi Ahmad Hilmi Aisyahtul Magfiroh Ayundha, Sri Endang Sri D., Lusi Hadi, Ikhsan Hafas Rasyidi, Ahmad Hasanah, Ikromatul Hasbulla, Sahrul Hasbullah, Sahrul HUSNUL KHOTIMAH Irwin Sukrisno Sugeng Lambang R, Arya Lenza Mathori, Mathori Maulidah, Shinta Nur Mujianti, Sri Ayudha Nafisah Nafisah Nikmah, Ulin Nindi Kamila Indawati Nur Azizah Nurkamilah Nurkamilah Radila, Susi Ramadan, Muhammad Padilah Rasyidi, Ahmad Hafas raudatul jannah Raudatul Jannah Rofiqi, Lutfi Sari, Mery Kartika Setiawan, Yudis Sihinda, Vita Nur Siti Mujanah Sri.D, Lusy Endang Sumardiyanto Sumardiyanto Sundarwati, Desi Ummi Kulsum Yudha Praja Zaim Eka Firdaus