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All Journal Jurnal Mirai Management Hasanuddin Journal of Applied Business and Entrepreneurship Paulus Journal of Accounting (PJA) International Journal Of Science, Technology & Management (IJSTM) Journal of Risk and Uncertainty Issues International Conference On Association Of Indonesian Entrepreneurship Study Programs
Maat Pono
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Transportation

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ANALYSIS OF SERVICE QUALITY IMPROVEMENT AND PRODUCT INNOVATION ON COMPETITIVE ADVANTAGE AND THEIR IMPACT ON INTEREST IN SAVING MILENIAL GENERATION IN MAKASSAR CITY Suciyana, Weni; Djabir Hamzah; Maat Pono
Journal of Risk and Uncertainty Issues Vol. 2 No. 1 (2023): Journal of Risk and Uncertainty Issues
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/jrui.v2i1.375

Abstract

Analyzing the effect of service quality and product innovation on competitive advantage and their impact on the millennial generation's interest in saving in Makassar City is the objective of this study. The millennial generation is an important group in the economy and has shown different tendencies in financial behavior, especially in terms of saving. For this reason, financial institutions and banking service providers need to comprehend the factors that influence their propensity to save. This research employs a quantitative methodology to examine the millennial generation in Makassar City. According to the findings of this research, service quality has a favorable and considerable impact on competitive advantage. In this context, the higher the quality of services offered by financial institutions, the greater their competitive advantage. In addition, Product innovation has a positive and substantial effect on competitive advantage as well. Product innovation that is attractive and relevant to the needs of the millennial generation can enhance financial institutions' competitive advantage. In addition, the results of this study also show that competitive advantage has a positive and significant impact on the millennial generation's interest in saving in Makassar City. This research makes an important contribution to financial institutions and banking service providers in understanding the factors that influence the millennial generation's intention to save. In facing increasingly fierce competition, financial institutions can increase their competitive advantage by improving the quality of services provided and developing product innovations that are relevant to the needs of the millennial generation. Thus, they can increase the interest of the millennial generation in saving, which in turn will provide benefits for the growth and stability of the financial sector in Makassar City.
THE EFFECT OF WORK DISCIPLINE AND WORK MOTIVATION ONEMPLOYEE PERFORMANCE AT PT. PLN (PERSERO) UIW SULSELRABAR Annidar Eka Saputri; Maat Pono; Nurdjanah Hamid
Paulus Journal of Accounting (PJA) Vol. 4 No. 2 (2023): Paulus Journal of Accounting (PJA)
Publisher : Program Studi Akuntansi Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34207/

Abstract

In the same way that the rest of Indonesia has been hit hard by the Covid-19 epidemic, so too has PT PLN (Persero) UIW Sulselrabar. Several companies, including PT PLN (Persero) UIW Sulselrabar, have instituted work-from-home policies in response to the pandemic. Naturally, this may have an effect on employees' ability to self-regulate and motivate themselves to provide their best efforts on the job. The effects of discipline and motivation on output both before and after the pandemic are the primary foci of this study. One hundred people will be used as the sample size in this quantitative investigation. Data was gathered using questionnaires and analyzed using SPSS version 25. The results (indicated by the four indicators of time pressure, efficiency, absenteeism, and accountability) show a positive correlation with the discipline variable. Therefore discipline and motivation at PT PLN (Persero) UIW Sulselrabar have a large and positive effect on productivity.
Patient revisit interest: what extent quality affects hospital customer satisfaction? Ade Ary Machmud; Nurdin Brasit; Maat Pono; Hendragunawan Sardjan Tahyf
International Conference On Association Of Indonesian Entrepreneurship Study Programs Vol. 1 No. 1 (2024): Proceeding International Conference On Association Of Indonesian Entrepreneursh
Publisher : Association Of Indonesian Entrepreneurship Study Programs

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Abstract

This study aims to examine the influence of service quality on patient satisfaction and interest in repeat visits at the Hasanuddin University Dental and Oral Education Hospital. Using a quantitative approach with a cross-sectional survey method, data was collected from 100 patients who had received services at the hospital. The research instrument in the form of a SERVQUAL questionnaire was used to measure five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. Multiple regression analysis showed that service quality had a significant influence on patient satisfaction, with the dimensions of assurance and empathy contributing the most. In addition, patient satisfaction was shown to have a significant influence on revisit interest. These findings indicate that improved service quality can improve patient satisfaction, which in turn increases interest in repeat visits. Recommendations for hospital management include improving physical facilities, ongoing training for medical personnel, integration of health technology, and the development of an effective patient feedback system. With the implementation of these recommendations, it is hoped that the Hasanuddin University Dental and Oral Education Hospital can improve the quality of its services and strengthen patient loyalty.
Co-Authors Ade Ary Machmud Andi Nur Bau Massepe Annidar Eka Saputri Asrul Jaya Basso Yusril Candra Agus Wahyudi Rahman Djabir Hamzah Elisabeth Pruwo Gebze Francisco Soares de Jesus Gustria Emanuela Hendragunawan Sardjan Tahyf Idayanti Nursyamsi Laksono Trisnantoro Made Galuh Ginanti Mahlia Muis Muhammad Sobarsyah Muhammad Yasser Nurdin Brasit Nurdjanah Hamid Paulus Libu Lamawitak Rahman Laba Rasmi Rasmi Suciyana, Weni Yosefina Andia Dekrita