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All Journal Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) TRJ (Tourism Research Journal) Journal of Hotel Management
Pitanatri, Made Uttari
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Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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The Role of Guest Experience in Providing Excellent Service to Guests at Sofitel Bali Nusa Dua Arsani, Putu Satya Dewi; Wulan, Anak Agung Istri Ratna Sari; Pitanatri, Made Uttari
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11257

Abstract

This study analyzes the role of guest experience in excellent service at Sofitel Bali Nusa Dua using qualitative descriptive methods. Data were collected through interviews, observations, and documentation. The results showed that 77% of services were in accordance with expectations, while 23% were not. This discrepancy was caused by the imbalance of responsibility between the butler and guest experience sections when escorting and farewelling VIP guests, as well as the lack of awareness of grooming in certain shifts. The suggestions given are the need for clarity of duties between the two sections and grooming checks by the Leader in the afternoon shift
Implementation of Eco Friendly in the Housekeeping Department of the Conrad Bali Hotel Wiratama, I Gede; Pitanatri, Made Uttari; Launingtya, Niken
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11259

Abstract

Eco-friendly is a simple environmentally friendly activity that aims to reduce the impact of waste, especially hotel industry waste. Eco-friendly is a growing trend in the hotel industry, but its implementation still faces several obstacles, including limited understanding regarding the importance of waste management, lack of consistency in implementing Eco-friendly programs and obstacles in changing organizational culture. The aim of this research is to determine the implementation of Eco-friendliness in the housekeeping department at the Conrad Bali hotel. The research method used is descriptive qualitative with data collection techniques through interviews, observation and documentation studies related to supporting documents such as the Tri Hita Karana certificate and certificates of collaboration with other organizations. Based on the results of research in the field, the Conrad Bali hotel is considered a sustainable hotel, this can be seen from the policies and full support by the management, collaboration with local organizations and communities, the use of more environmentally friendly chemicals, recycling activities, energy and water efficiency. , as well as implementing programs related to Eco-friendliness and consistently following the Tri Hita Karana certification.
Transformasi Desa Wisata Berkelanjutan: Penguatan Ekosistem Pariwisata Desa Tajen Melalui Tata Kelola Terpadu Darmawijaya, I Gede; Indrayani, I Gusti Ayu Putu Wita; Priliani, Ni Luh Dita; Adi, Ida Ayu Sri Puspa; Seniartha, I Wayan; Sunarsa, I Wayan; Pitanatri, Made Uttari
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 2 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i2.2106

Abstract

Tajen Village has significant potential as a tourism village but faces several challenges in managing homestays, tourist attractions, environmental cleanliness, as well as marketing and tourism management coordination. This community service program aims to enhance homestay service standards through inventory and facility evaluation, optimize digital marketing to improve visibility, and develop comprehensive documentation of tourist attractions to make them more informative and appealing. Additionally, the program focuses on improving waste management systems through community education and the implementation of circular economy concepts. The village-owned enterprise (BUMDes) is encouraged to become the central hub for tourism coordination, managing reservations and marketing more effectively. The methods used include training, mentoring, and data-driven strategy implementation. This program is expected to enhance the competitiveness of Tajen Village as a sustainable tourism destination, strengthen the local economy, and improve community well-being
Co-Authors Anak Agung Istri Ratna Sari Wulan Arsani, Putu Satya Dewi Fraciska, Ni Putu Erica Putri I Gede Darmawijaya I Gusti Ayu Putu Wita Indrayani I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Kartini, Luh Putu Launingtya, Niken Ni Ketut Iswarini Ni Ketut Sekarti NI NYOMAN SUCI ARTHINI . Prastha Adyatma Priliani, Ni Luh Dita Purbonegoro, Jordan Puspa Adi, Ida Ayu Sri Putu Bella Anggreni Putu Gede Eka Darmaputra Sastri Pitanatri, Putu Diah Seniartha, I Wayan Winata, Aldo Wiratama, I Gede