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THE EFFECT OF PATIENT EXPERIENCE AND PRICE FAIRNESS ON MEDIATED REVISIT INTENTION BY OUTPATIENT PATIENT SATISFACTION AT ABDUL RADJAK HOSPITAL, SALEMBA Julianty Arisandi Nasution; Saparso; Wani Devita Gunardi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.683

Abstract

The purpose of this study is to analyze the influencepatient experience and price fairness on revisit intention with patient satisfaction as a mediating variable. The research method used is quantitative with a survey approach. Data were collected through questionnaires filled out by outpatients at Abdul Radjak Salemba Hospital. The measurement scale used in the questionnaire was the Likert Scale. The research sample consisted of 170 patients and was selected using a purposive sampling technique. The data analysis technique used Partial Least Square-Structural Equation Modeling (PLS-SEM). Based on the results of the direct effect hypothesis test, it shows that patient experience and price fairness have a positive and significant effect on revisit intention, patient experience and price fairness have a positive and significant effect on patient satisfaction, patient satisfaction has a positive and significant effect on revisit intention. The results of the indirect effect hypothesis test show that patient experience and price fairness have a positive and significant effect on revisit intention through patient satisfaction. Suggestions for the management of Abdul Radjak Salemba Hospital in an effort to increase revisit intention in outpatients by paying attention to patient experience factors, price fairness, and satisfaction.
Co-Authors Agus Margiwiyatno Amar, Haidar Arief Sudarmaji, Arief Bernard T Widjaja Bernard T. Widjaja Bernard Tirto Widjaja Hanifa, Hana Hari Kuncoro, Purwoko Haryono, Budi Hery Winoto TJ Indra Mandala Inggrid Trisnawaty Wibowo Joko Maryanto Julianty Arisandi Nasution Korayan, Jeremi Zefanya Kurniawan, Ruli Eko Kusuma Leana, Ni Wayan Anik Mevander Mark Muntu Miki Effendi Raharjo, Hardi Rahmat Rilie Tirza Liliroyor Sagai Roland Andi Setia Santoso Sevirasari, Nindy Soegeng Wahyoedi Surono Tamad Wani Devita Gunardi Wijaya, Arry Wilujeng Hidayati