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The Influence of Training and Development on Work Quality Mediated by Learning Motivation at PT. Asuransi Sahabat Artha Proteksi Leman, Ricky; Haryono, Budi; Wahyoedi, Seogeng
Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Vol. 4 No. 3 (2024): July: Journal of Humanities, Social Science, Public Administration and Manageme
Publisher : ID Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51715/husocpument.v4i3.312

Abstract

This research stems from the urgent need to face the increasingly complex dynamics of the insurance industry and increasingly fierce competition, especially at PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance Jakarta). The company, which has undergone several changes in ownership and identity since its establishment in 1996, currently faces the challenge of improving the quality of human resources (HR) that play a crucial role in this expertise-based industry. Although the company has implemented various initiatives such as financing certification exams, monthly incentives, and integration into performance appraisals (KPIs), it still lacks a sufficient number of experts. This study aims to understand how training and development programmes can motivate employees to improve their productivity and work quality to reach expert status. By analysing the effect of training and development on the quality of employee performance mediated by motivation, this study provides insight into the importance of motivation as a mediator pathway in the context of performance improvement in the insurance industry. The results of this study are expected to provide practical recommendations for PT Asuransi Sahabat Artha Proteksi in their efforts to improve the quality of human resources and overall company productivity. The population in this study amounted to 120 (one hundred and twenty) people and for the sample of this study amounted to 92 (Ninety-two) people. The results of this analysis show that all indicators used in this study are valid and reliable. This study uses a Structural Equation Modeling (SEM) approach based on Partial Least Square (PLS) using SmartPLS 3.3 software. This study provides evidence of a positive and significant effect.
PENERAPAN FOCUS GROUP DISCUSSION UNTUK MENINGKATKAN MOTIVASI BELAJAR DAN KEAKTIFAN SISWA DALAM MENGIKUTI KEGIATAN KEROHANIAN SISWA Trusulo, Yan Samuel Rizky; Haryono, Budi; Heryanto, Januar; Jap, Ellen
Jurnal Ilmiah Pendidikan Citra Bakti Vol. 11 No. 3 (2024)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jipcb.v11i3.2591

Abstract

Penelitian ini adalah penelitian tindakan sekolah yang menggunakan Focus Group Discussion untuk meningkatkan motivasi belajar dan keaktifan siswa dalam mengikuti renungan pagi siswa. Subjek penelitian ini berjumlah 24 siswa. Penelitian ini menggunakan instrumen berupa Rubrik Motivasi Belajar dan Lembar Observasi Motivasi Belajar untuk menilai Motivasi Belajar Siswa, kemudian menggunakan Rubrik Keaktifan Siswa dan Lembar Observasi Keaktifan Siswa untuk menilai Keaktifan Siswa. Peneliti juga menggunakan Angket Peserta untuk mendapatkan masukan dari peserta diskusi. Penelitian ini menggunakan metode yang dikemukakan oleh Kemmis dan McTaggart dalam dua siklus yang terdiri dari perencanaan, pelaksanaan, pengamatan dan refleksi. Data awal untuk motivasi belajar siswa menunjukkan bahwa 15 siswa (62,5%) berada pada intensitas sangat rendah, 3 siswa (12,5%) pada intensitas rendah dan 6 siswa (25%) pada intensitas sedang. Sedangkan data awal untuk keaktifan siswa menunjukkan bahwa 18 siswa (75%) berada pada intensitas sangat rendah, 2 siswa (8,33%) pada intensitas rendah dan 4 siswa (16,67%) pada intensitas rendah. Hasil akhir siklus 1 dan 2 menunjukkan bahwa 21 siswa (87,5%) mencapai setidaknya kategori Sedang dalam motivasi belajar dan keaktifan siswa. Penelitian ini menunjukkan bahwa penggunaan Focus Group Discussion dapat meningkatkan motivasi belajar dan keaktifan siswa pada kegiatan renungan harian pagi siswa.
PENGGUNAAN METODE MENTORING COACHING GLICKMAN UNTUK MENINGKATKAN KETERAMPILAN MENGAJAR GURU BAHASA INGGRIS Sumali, Elly; Haryono, Budi; Heryanto, Januar; Jap, Ellen
Jurnal Ilmiah Pendidikan Citra Bakti Vol. 11 No. 3 (2024)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jipcb.v11i3.3770

Abstract

Penelitian ini mengeksplorasi penggunaan metode mentoring coaching Glickman untuk meningkatkan keterampilan mengajar guru Bahasa Inggris dengan pendekatan kecerdasan majemuk di PG/TK Little Sun School Surabaya.  Peningkatan keterampilan mengajar guru ini penting untuk mendukung agar anak-anak dapat mengembangkan potensi mereka secara optimal. Penelitian ini merupakan Penelitian Tindakan Sekolah (PTS) yang menggunakan metode Kemmis dan McTaggart dalam dua siklus. Subyek penelitian adalah tiga guru Bahasa Inggris dengan obyek penelitian berupa keterampilan mengajar mereka menggunakan pendekatan kecerdasan majemuk. Data dikumpulkan melalui rubrik penilaian, lembar wawancara, dan lembar observasi kelas. Penelitian dimulai dengan diagnosis awal sebelum siklus pertama. Keberhasilan diukur berdasarkan peningkatan nilai keterampilan mengajar, dengan target minimal dua dari tiga guru mencapai level "Cukup". Subyek dibagi berdasarkan tingkatan komitmen dan kemampuan berpikir abstrak dalam Quadran of Development Skill Glickman, untuk memberikan pendekatan mentoring coaching yang sesuai. Pada kondisi awal, dua guru berada pada kriteria "Sangat Kurang" dan satu pada kriteria "Kurang". Setelah dua siklus, keterampilan mengajar mereka meningkat, dengan dua guru mencapai kriteria "Baik" dan satu mencapai kriteria "Cukup". Penelitian ini menyimpulkan bahwa metode mentoring coaching Glickman efektif meningkatkan keterampilan mengajar guru Bahasa Inggris dengan pendekatan kecerdasan majemuk pada anak usia dini.
Analysis Of The Impact Of Training And Employee Promotion On Employee Productivity With Motivation As A Mediator At Reliance Insurance Indonesia Lumbanraja, Suharjo; Haryono, Budi; Njotowidjojo, Mina Sulastri
Maneggio Vol. 1 No. 4 (2024): Maneggio-Aug
Publisher : Pt. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/m861x944

Abstract

The insurance industry is essential to a country's economy, offering risk management and financial protection for individuals and businesses. Maintaining service quality and competitiveness requires high-quality human resources (HR). Key challenges in HR include recruiting, training, and retaining skilled employees. Reliance Insurance Indonesia relies on knowledgeable, skilled, and motivated employees for the company's sustainability and growth. Factors such as training, professional education, awards, and promotions are essential to maintain employee relevance and motivation. Industry-related seminars, professional education, and certifications improve employees' abilities and confidence, as well as enhance customer trust and company reputation. Recognizing employees' contributions through international travel, bonuses, and salary increases further motivates them. Performance-based promotions encourage professional growth and advancement. This study examines the impact of training and promotion sessions on employee productivity, with motivation as a mediating factor, at Reliance Insurance Indonesia. Located in Reliance Insurance Indonesia with a total of 100 (one hundred) people, all members of the population are also sampled, so this study is a census study. The results of the analysis show that all indicators used in this study are valid and reliable. This study uses a Structural Equation Modeling (SEM) approach based on Partial Least Square (PLS) using SmartPLS 3.3 software. This study provides evidence of a positive and significant influence
PENGARUH PRODUK, HARGA, DAN KUALITAS PELAYANAN SPBU TERHADAP MINAT BELI ULANG BBM JENIS PERTAMAX YANG DIMEDIASI OLEH KEPUASAN KONSUMEN DI KABUPATEN TALAUD Korayan, Jeremi Zefanya; Haryono, Budi; Saparso
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 2 (2024): JMBI UNSRAT Volume 11 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i2.57224

Abstract

Fuel is a commodity that plays a very important role in the Indonesian economy. The increasing need for fuel is closely related to economic development and increasing population. This research seeks to identify the factors that influence the interest in purchasing Pertamax fuel through determining the research objective, namely to determine the influence of product, price and service quality at petrol stations on interest in repurchasing Pertamax fuel, mediated by consumer satisfaction in Talaud Regency. The research method used is a quantitative method with a survey questionnaire. The respondents to this research were 120 Pertamax fuel consumers in Talaud Regency. In this research, the data was analyzed using the variance-based Structural Equation Model (SEM) method, namely Partial Lest Square (PLS). The results of this research prove that product, price, service quality and consumer satisfaction have a significant positive effect on interest in repurchasing Pertamax fuel in Talaud Regency. In this research, consumer satisfaction is the most dominant variable in influencing consumers repurchase interest. Consumer Satisfaction is not only a variable that directly influences Repurchase Intention, but is also proven to be able to contribute in mediating the influence of other independent variables on Repurchase Intention for Pertamax BBM. The second variable that also dominantly influences consumers' repurchase interest is product. Consumers evaluate products based on expectations of performance, benefits and quality. Products also contribute indirect influence through the mediation of Consumer Satisfaction in influencing Repurchase Intention. The third variable that has an influence on consumer repurchase interest is service quality. The quality of gas station service is an important aspect evaluated by consumers. In this research, price is the last variable that influences repurchase interest in Pertamax fuel. In fact, the direct influence of Price on Repurchase Intention is not greater than the indirect influence of Price on Repurchase Intention through the mediation of Consumer Satisfaction. Keywords: Product, Price, Service Quality, Consumer Satisfaction, Repurchase Intention
KONSEP PENDIDIKAN ISLAM DAN RELEVANSI SURAH AL-MUJADALAH AYAT 11 DALAM PEMBENTUKAN KARAKTER PESERTA DIDIK HARYONO, BUDI; PRAMANA, ARDI; MUSLIHAH, SITI; SYAIFULAH, SYAIFULAH; MAULIDIN, SYARIF
TEACHER : Jurnal Inovasi Karya Ilmiah Guru Vol. 4 No. 3 (2024)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/teacher.v4i3.4230

Abstract

This study aims to examine the relevance of the character education values contained in Surah Al-Mujadalah, verse 11, within the context of Islamic education. The main focus of this research is to analyze how the teachings in this verse can be applied in the learning process to shape students' character in accordance with noble morals and knowledge. The method used is a qualitative analysis of tafsir to extract the meaning of the verse and link it with theories of character education in Islam. The findings suggest that values such as honoring, respecting, discipline, humility, and love for knowledge can serve as guidelines in the educational process. The application of these values is expected to enhance the quality of Islamic education, which emphasizes not only academic achievement but also the formation of character in alignment with the teachings of the Qur'an. The main conclusion of this study is that Islamic education should integrate character values into the curriculum to produce individuals who are not only intelligent but also morally upright. Future prospects include exploring the application of these values at various educational levels and their impact on students' character development. ABSTRAKPenelitian ini bertujuan untuk mengkaji relevansi nilai-nilai pendidikan karakter yang terkandung dalam Surat Al-Mujadalah Ayat 11 dalam konteks pendidikan Islam. Fokus utama penelitian ini adalah menganalisis bagaimana ajaran dalam ayat tersebut dapat diterapkan dalam proses pembelajaran untuk membentuk karakter peserta didik yang berakhlak mulia dan berpengetahuan. Metode yang digunakan adalah analisis tafsir dengan pendekatan kualitatif untuk menggali makna ayat serta menghubungkannya dengan teori-teori pendidikan karakter dalam Islam. Hasil penelitian menunjukkan bahwa nilai-nilai seperti memuliakan, menghormati, disiplin, rendah hati, dan cinta ilmu pengetahuan dapat dijadikan pedoman dalam proses pembelajaran. Penerapan nilai-nilai ini diharapkan dapat meningkatkan kualitas pendidikan Islam yang tidak hanya menekankan pencapaian akademik, tetapi juga pembentukan karakter yang sejalan dengan ajaran Al-Qur'an. Simpulan utama dari penelitian ini adalah bahwa pendidikan Islam harus mampu mengintegrasikan nilai-nilai karakter dalam kurikulum, sehingga dapat mencetak individu yang tidak hanya cerdas, tetapi juga memiliki moral dan akhlak yang baik. Prospek pengembangan lebih lanjut adalah untuk mengeksplorasi penerapan nilai-nilai ini dalam berbagai tingkatan pendidikan serta dampaknya terhadap karakter peserta didik.
Analysis of the Influence of Price and Product on Purchasing Decisions Mediated by Brand Image at Maybank Indonesia Finance Lampung Branch Oktariansyah; Haryono, Budi; Wahyoedi, Soegeng
Nomico Vol. 1 No. 9 (2024): Nomico-Oktober
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/jd78zk95

Abstract

Maybank Indonesia Finance is a financing company operating in Indonesia. In this research, there are various factors that can underlie consumer purchasing decisions. Researchers will focus on price, product and brand image as factors that can encourage consumer purchasing decisions. The existence of these various factors made researchers interested in conducting research entitled "Price and Product Analysis of Purchasing Decisions Mediated by Brand Image at Maybank Indonesia Finance Lampung Branch" as the title of this research. This type of research is causal research because it is research that looks for relationships - effects (causal relationships). The population in this research is all Maybank Indonesia Finance customers. In this research, the samples that will be taken are Maybank Indonesia Finance customers at the Bandar Lampung branch. The minimum sample size is 135 samples. Data was collected using a questionnaire, and analysis was carried out using Linear Regression and Path Analysis.  From the research findings, the four variables namely price, product, brand image, and purchase decision, are within the "good" range. This indicates that these factors are perceived positively by Maybank Finance customers in Bandar Lampung. The analysis also shows that there is an influence among these variables, both partially and through mediation, affirming the importance of interrelated relationships among them. Therefore, it is recommended for the company to pay attention to good pricing policies, design products that meet consumer needs, and develop a strong brand image to drive consumer purchase decisions for Maybank Finance Indonesia products.
Pengaruh Kualitas Pelayanan Dan Fasilitas Rumah Sakit Terhadap Citra Rumah Sakit Yang Di Mediasi Oleh Kepuasan Pasien Jannah, Ega Farhatu; Haryono, Budi; Gunardi, Wani Devita
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6346

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap citra rumah sakit dengan dimediasi kepuasan pasien. Sampel dalam penelitian ini adalah pasien sebanyak 100 orang. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan SEM-PLS. Hasil penelitian menunjukkan bahwa kualitas layanan dan fasilitas rumah sakit berpengaruh signifikan terhadap kepuasan pasien. Secara parsial fasilitas rumah sakit tidak berpenagruh signifikan terhadap citra rumah sakit. Kepuasan pasien memediasi pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap citra rumah sakit secara signifikan.Kata Kunci : Kualitas pelayanan, Fasilitas, Kepuasan, Citra Rumah Sakit .
Peningkatan Kualitas Instagram Sekolah untuk Menambah Engagement di Akun Instagram SMA Cita Hati School Surabaya Purnomo, Ekawati; Haryono, Budi; Heryanto, Januar
Ideguru: Jurnal Karya Ilmiah Guru Vol 10 No 1 (2025): Edisi Januari 2025
Publisher : Dinas Pendidikan, Pemuda dan Olahraga Daerah Istimewa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51169/ideguru.v10i1.1267

Abstract

Kehadiran media sosial khususnya Instagram menjadi tahap penting dalam upaya promosi dan engagement di lembaga pendidikan seperti SMA Cita Hati School Surabaya. Tujuan dari penelitian ini adalah untuk menyelidiki dan meningkatkan kualitas konten yang di posting di akun Instagram sekolah untuk mencapai engagement pengguna yang lebih tinggi. Metode penelitian yang digunakan adalah analisis dengan pendekatan kualitatif. Meskipun telah dilakukan analisis konten untuk memahami tren dan preferensi audiens yang dituju, pendekatan partisipatif melibatkan para pemangku kepentingan sekolah dalam merancang strategi yang sejalan dengan nilai dan tujuan institusi pendidikan tersebut. Hasil penelitian menunjukkan bahwa akun Instagram SMA Cita Hati School Surabaya meningkatkan interaksi dengan pengikut secara signifikan dengan meningkatkan kualitas konten visual dan naratif menggunakan strategi keterlibatan yang terencana. Berdasarkan informasi dan wawancara dengan pengguna Instagram, kami menemukan bahwa konten yang berfokus pada aktivitas sekolah, kinerja siswa, dan momen spesial dalam kehidupan sekolah menarik lebih banyak perhatian dan melibatkan pengikut. Dampak praktis dari penelitian ini adalah memberikan pedoman khusus bagi pengelola media sosial sekolah dalam mengoptimalkan penggunaan Instagram sebagai alat komunikasi yang efektif. Dengan memahami preferensi pengguna dan menerapkan strategi yang relevan, sekolah dapat memperluas jangkauan komunikasi, meningkatkan citra publik, dan memperkuat hubungan dengan komunitas sekolah. Penelitian ini juga memberikan landasan teoretis dan praktis untuk mengembangkan strategi media sosial pendidikan yang beradaptasi dan merespons perubahan.
Penggunaan Metode Eklektik dan Mentoring untuk Meningkatkan Kemampuan Berbahasa Inggris Lisan Tenaga Pendidik dan Kependidikan Erniwati, Erniwati; Haryono, Budi; Heryanto, Januar; Jap, Ellen
Ideguru: Jurnal Karya Ilmiah Guru Vol 10 No 1 (2025): Edisi Januari 2025
Publisher : Dinas Pendidikan, Pemuda dan Olahraga Daerah Istimewa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51169/ideguru.v10i1.949

Abstract

This research is motivated by the insufficient oral English proficiency of educators and educational staff at SMP Kr. MDC Surabaya which is attributed to embarrassment and fear of making mistakes, the perception that English is difficult, and the previous English training ineffectiveness. This research aims to show that the use of eclectic methods and mentoring can enhance the oral English proficiency of educators and educational staff at that school. The eclectic method used in this research combined the behaviorist, cognitive, and constructivist theories. Additionally, to support these three theories, the researcher employed Communicative Language Teaching and Cooperative Language Learning. The researcher also incorporated mentoring to enhance the motivation and confidence of the subjects. This research utilized the School Action Research (SAR) method following the Kemmis and McTaggart model, consisting of planning, action, observation, and reflection. The study was conducted over two cycles. The analysis results comparing the research subjects’ scores on the Initial Data Assessment Rubric, End of Cycle 1 and 2 Results demonstrate an improvement in the scores of the research subjects in which the score for Subject DE increased from 40 to 60, Subject NS increased from 40 to 63, Subject FK increased from 70 to 83, and Subject YF increased from 53 to 73. This indicates that the eclectic method and mentoring were effective in enhancing the scores of all four research subjects.