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Pengembangan Sumber Daya Manusia melalui Pelatihan Barima, Hima; Handayani, Juli; Saputra, Lingga Arti
Dimas Canthing : Jurnal Pengabdian Masyarakat Vol. 1 No. 2 (2024): Dimas Canthing
Publisher : FEB Universitas Muhammadiyah Pekajangan Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48144/jpm.v1i2.1834

Abstract

Kegiatan pengabdian masyarakat dilakukan dengan metode pendekatan secara langsung dan identifikasi masalah di wilayah Desa Kedarpan Kecamatan Kejobong Kabupaten Purbalingga. Manusia, pekerjaan, dan organisasi selalu berubah, individu, kelompok, dan organisasi belajar supaya menjadi lebih efektif, Pelatihan Sumber Daya Manusia adalah salah satu cara yang efektif untuk mengembangkan potensi karyawan dan meningkatkan kinerja organisasi. Dalam pelatihan Sumber Daya Manusia, karyawan dilatih untuk meningkatkan keterampilan teknis, keterampilan interpersonal, dan keterampilan manajemen, yang dapat membantu mereka untuk menjadi lebih efektif dan produktif dalam pekerjaan mereka. Keberhasilan suatu perusahaan dalam mencapai tujuan, tidak terlepas dari peran dan kinerja para pegawai yang ada dalam organisasi tersebut. Pegawai sebagai sumber daya manusia merupakan aset terpenting bagi organisasi karena perannya sebagai pelaksana kebijakan dan kegiatan operasional perusahaan. Untuk itu para pegawai diarahkan agar dapat meningkatkan kinerjanya sehingga memiliki perilaku dan sikap yang mencerminkan tanggung jawab, loyalitas. Adanya pelatihan akan menyebebkan organisasi tersebut lebih baik
PENGARUH MOTIVASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT. BPR BANK SURYA YUDHA CABANG BOBOTSARI Fatmawati, Tri; Barima, Hima; Handayani, Juli
JURNAL EKONOMI Vol. 14 No. 2 (2024): Jurnal Ekonomi - Agustus 2024
Publisher : JURNAL EKONOMI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Banking is one of the vital sectors in a country's economy, which has an important role in allocating financial resources, supporting economic growth, and facilitating trade and investment activities. In Indonesia, the banking sector has experienced a significant transformation in line with economic developments and regulatory changes. Since its inception, banking in Indonesia has experienced various stages of evolution, from its initial role as a lender and depositor of funds to becoming the main pillar in the national financial system. The aim of this research is to examine the influence of motivation and work environment on the performance of PT employees. BPR BANK SURYA YUDHA, Beratan branch. The type of research method used is a quantitative method, questionnaire data from 53 respondents who came from PT employees. BPR BANK SURYA YUDHA, Beratan branch. The sampling technique uses stratified random sampling. Data was taken using a questionnaire which was measured using a Likert scale. This research uses multiple linear analysis with the help of the SPSS version 26 program. The results of this research show that motivation has no significant and positive effect on employee performance and the work environment has a significant and positive effect on employee performance and motivation and work environment simultaneously have a significant effect on employee performance.
PELATIHAN WHATSAPP BUSINESS DAN PENYUSUNAN SOP LAYANAN PELANGGAN DIGITAL BAGI PELAKU USAHA DI DESA MELUNG, KABUPATEN BANYUMAS Barima, Hima; Sipahutar, Lindawati; Handayani, Juli; Romadhona, Gema
ABDI MAKARTI Vol 5, No 1 (2026): ABDI MAKARTI
Publisher : Sekolah Tinggi Ilmu Ekonomi AMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52353/abdimakarti.v5i1.965

Abstract

This community service program aimed to improve the capacity of local business actors in utilizing WhatsApp Business and developing digital customer service standard operating procedures (SOPs) in Melung Village, Kedungbanteng District, Banyumas Regency. The participants consisted of 20 individuals representing micro and small enterprises, homestay managers, tourism awareness groups, village-owned enterprise managers, and youth involved in business communication and customer service. The program was implemented through community education, training, hands-on practice, and brief mentoring conducted in a one-day session. Evaluation was carried out using pre-test and post-test, observation, and documentation of activity outputs. The results showed an increase in participants’ average score from 52.7 in the pre-test to 82.1 in the post-test. In addition, 18 participants successfully organized their WhatsApp Business profiles, 17 created product or service catalogs, 16 prepared quick replies, and 15 developed greeting and automated messages. The activity also produced five group-based digital customer service SOP documents. These findings indicate that a practical one-day training program can effectively strengthen participants’ knowledge and initial skills in digital customer service while supporting more professional communication practices for local businesses and village tourism services.