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Journal : Nuansa Informatika

Peningkatan Efektivitas Operasional Melalui Implementasi ITIL V3 Pada Sistem Informasi“New Modern” Dengan Fokus Service Operation (Studi Kasus: CV Cahaya Makmur Abadi) Tarwoto; Selina Isni Setiasih; Ragilah Ismiyati; Afilda Trisetya Riziana; Uthana Kalyana Mitha; Devi Yunita Saputri
NUANSA INFORMATIKA Vol. 18 No. 1 (2024): Nuansa Informatika 18.1 Januari 2024
Publisher : FKOM UNIKU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/ilkom.v18i1.91

Abstract

Cv Cahaya Makmur Abadi is a modern cotton distributor company located in Banyumas. Currently, Cv Cahaya Makmur Abadi is facing several operational issues in using the New Modern system. To enhance operational effectiveness, this research implements the ITIL V3 framework, particularly in the service operation domain, which includes Event Management, Incident Management, Problem Management, Request Fulfillment, and Access Management. It is expected that through the implementation of ITIL V3, the issues faced by Cv Cahaya Makmur Abadi can be minimized, and the company's operations can run more efficiently and effectively. In addressing the challenges encountered during the operation of the New Modern System at Cv Cahaya Makmur Abadi, the author recommends the use of the ITIL V3 approach in the Service Operation section. ITIL V3 is a framework that can help improve the operational effectiveness of information systems. Although an analysis has been conducted, there are still some areas within the Service Operation domain that need improvement.
Co-Authors Abdillah Teguh Permana Abid, Umar Abdul Adinda Arininta Loysiana Afifah, Falia Nur Afilda Trisetya Riziana Ahnaf Vanning AL-Haq Akhmal Angga Syahputra Akmal, Rafii Nur Al Raidhan, Muhammad Akhmal AL-Haq, Ahnaf Vanning Ali, Siti Saekhah Amanda Ayu Novitasari Anania, Zanela Anggraeni, Dea Lili Anindya Fidela Annisa Suci Octavia Aris Wijanarko Ariska Nurul Habibah Asha Nuril Jannah Astit Karmawati, Ita Audiana, Wini Az Zahra Dwi Nur Adiya Azka, Najmul Cahyaningrum, Fadhila Intan Dea Lili Anggraeni Deni Dwi Susilo Desty, Excel Ervinta Devi Yunita Saputri Dwi Puji Lestari Eka Ardiya Putri Elsa Ayunda Pratiwi Epa Latifah Fadillah, Septiya Nur Falia Nur Afifah Fauzan, Kiagus Rachmat Feishal Azriel Arya Putra Fidela, Anindya Graha, Wakhid Sayudha Rendra Hani, Zulfa Ummu Haqqi, Matsnan Heni Nurhaeni Ika Komalasari Irma Darmayanti Isroni Astuti Ita Yulita, Ita Khairunisa, Fitria Is’aaf Kodir Lifa Sholiah Loysiana, Adinda Arininta Megananda, Evelyn Gina Mubarok, Rifqi Muhammad Akhmal Al Raidhan Muhammad, Yudhistira Najmul Azka Nandang Hermanto Novitasari, Amanda Ayu Nugroho, Rizki Nur Adiya, Az Zahra Dwi Nurdianto, Imam Bayu Nurul Hidayati Octavia, Annisa Suci Permana, Abdillah Teguh Prakoso, Osara Gandang Pratama, Rizki Adhi Pratiwi, Aniec Anafisah Pratiwi, Elsa Ayunda Priyanti, Dika Rachman, Naura Farica Ragilah Ismiyati Rahayu, Syawalia Raul Satria Rifqi Mubarok Rizki Nugroho Rochmah, Lailatur Rouf, Erik Halma Safitri, Arisanti Dwi samsul arifin Santosa, Muhammad Wildan Saputri, Inka Selina Isni Setiasih Serli Sholiah, Lifa Sri Handayani Suryani Manurung Syahputra, Akhmal Angga Syawalia Rahayu Tanfitra, Adhim Tyastuti, Dwi Uthana Kalyana Mitha Wakhid Sayudha Rendra Graha Waluyo, Bibit Wini Audiana Zanela Anania Zulfa Ummu Hani