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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Jurnal Manajemen dan Bisnis Jayakarta Jurnal Aghniya Iqtishaduna : Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah juremi: jurnal riset ekonomi Economic Reviews Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Khairiah Elwardah
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Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Implementasi Sistem Operasional Pelayanan Tour Leader dalam Meningkatkan Kualitas Layanan Jamaah Umrah (Studi pada PT. Wafdullah Tamu Mulia Cabang Bengkulu) Dyana Karlina; Khairiah Elwardah; Evan Stiawan
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 11 No 3 (2026)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v11i3.31507

Abstract

This study aims to determine the implementation of the operational system of tour leader services and the quality of services for Umrah pilgrims at PT. Wafdullah Tamu Mulia Bengkulu Branch. This study uses a qualitative approach with descriptive methods. Data collection techniques are carried out through interviews, observations, and documentation. Data analysis is carried out through data reduction, data presentation, and drawing conclusions. The results of the study indicate that the implementation of the operational system of tour leader services has been running quite effectively, as seen from the implementation of pre-departure briefings, supported by qualified human resources, the availability of adequate facilities, implementing programs in accordance with established SOPs, and being able to provide comfort to pilgrims. However, there are still obstacles in conveying communication with elderly pilgrims and the limited number of tour leaders and accompanying staff. The quality of services for Umrah pilgrims as a whole is good, this is indicated by the availability of adequate physical facilities, the accuracy of activity schedules, the smooth implementation of worship, the alertness of tour leaders in responding to the needs and emergency conditions of pilgrims, as well as a friendly, patient, and caring attitude, especially to elderly pilgrims. Tour leaders also have competence and professionalism in guiding the implementation of Umrah worship, so as to foster pilgrims' trust in the quality of services provided.
Kontribusi Usaha Budidaya Jamur Sawit dalam Memenuhi Kebutuhan Ekonomi Keluarga di Kelurahan Sawah Lebar Kota Bengkulu: Perspektif Ekonomi Islam Muhammad Yusuf Mahmudi; Khairiah Elwardah; Uswatun Hasanah
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 11 No 3 (2026)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v11i3.31510

Abstract

This study aims to analyze the contribution of oil palm mushroom cultivation in meeting family economic needs and to examine business practices from an Islamic economic perspective. This research employs a qualitative descriptive approach with field research methods. Data were collected through observation, in-depth interviews, and documentation. The results indicate that the business significantly contributes to fulfilling family economic needs, especially primary (daruriyah) needs, while also supporting secondary (hajiyah) and partially tertiary (tahsiniyah) needs. Furthermore, the business practices reflect Islamic economic values such as honesty, responsibility, hard work, and sustainable resource utilization.
Co-Authors Afridatul Inayah Amelita Ika Sari Amiroh Rona Zakiyah Andi Harpepen Angly Mayori Anjelia Giovani Asnaini Asnaini Ayu Marisa Utami Debby Arisandi Dona Kaita Dyana Karlina Eeng Juli Efrianto Eka Sri Wahyuni Esti Alfiah Evan Stiawan Herlina Yustati Indri Febrianti Katra Pramadeka Khozin Zaki Kuta Karmila Utari Lila Peptiana Makmur Miko Polindi Muhammad Yusuf Mahmudi Nisa Violeta Rantika Prameswari Reza Anugrah Pratama Romi Adetio Setiawan Septi Widiyanti Shelly Nevrianti Tata Ramadhani Tini Angreyina Trianita Dewi USWATUN HASANAH Wahyu Trijati Yeni Septiyana Yenti Sumarni