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Journal : INOVTEK Polbeng - Seri Informatika

 1 
Analysis of the Performance Quality of the Information System and Information Technology of the Shopee Application Using Cobit 2019 Kevin Fransisco; Hendry
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/c7ne4c42

Abstract

This research analyzes the quality of information system and information technology performance in the Shopee application using the COBIT 2019 framework. This research uses quantitative methods by collecting Likert scale-based questionnaire data, which was distributed to 112 respondents from Satya Wacana Christian University students class of 2020-2023. The technical analysis includes validity tests, reliability tests, t-tests, and ANOVA, with the |aim of determining the rel| relationship between gender |and cl|ass v|ari|ables on user s|atisf|action. The rese|arch results show th|at aspects of responsiveness and empathy h|ave |a signific|ant influence on user s|atisf|action, with a value of t = 1.685 (men) and t = 1.698 (women), as well as a p-value > 0.05 which shows there is no signific|ant difference based on gender. The 2019 COBIT Evaluation shows weaknesses in IT risk management, and optimization of IT resources, as well as the need to improve data security and customer service systems, and optimization of IT infrastructure. This research contributes to understanding the application of COBIT 2019 in IT govern|ance in e-commerce and provides recommendations for improvements for Shopee in improving user experience. The limit|ation of this research is | that the s| sample is limited to one institution and a certain period, so the results cannot be widely generalized.
Co-Authors Aditia Febriansya Agus Suyono Ahmed, Suliman Badawi Alex Tribuana Sutanto Alfonsus Situmorang, Ricky Andri Krisnandi Somantri Anton Hermawan Anwar, Rydho Arofah, Muhammad Bayu Arrafii Sihotang, Bambang Atik Setyanti, Angela Badawi, Afif Bagus Guritno Barany Fachri Batubara, Supina Christina Eveline Christopher Alexander Mahidin Danny Manongga Dewi Amalia Dewi Amalia Dhany, Hanna Willa Edeline, Devina Edward, Yusuf Ronny Eka Putra Erwien Christianto Ery Radya Juarti, Ery Radya Geni Firuliadhim Hanita Yulia Hataman, Allysha Putri Herdianto Herdianto Hindriyanto Dwi Purnomo Irwan Iskandar Iskandar Iwan Setyawan Juliastomo Gundo, Adriyanto Kevin Fransisco Krismiyati Kristina Kristina Kusuma, Yusmiati Lestari, Adria Wuri Mardiah Marpaung, Fenny Krisna Mhd Mayu Pradana S Muchtar Muchtar Muhammad Hasanuddin, Muhammad Muhammad Iqbal Muhammad Noor Hasan Siregar Muhammad Shouman Mulyadi Yuswandono Nagian Toni Nugraha, Zidan Fauzi Rahmadani Rahmat Permana, Rahmat Raihan Riandi Ramadani, Suci Reni Rahmawati Resti Meysita Pramaesti Ricky Ramadhan Harahap Rio Prajudi Rizal, Chairul Rizki, Cindy Atika Rosita S Syahril Santoso, Joseph Teguh Setia Budi Putra Lase Setyo Abdi Nugroho Sigit, Muhammad Silalahi, Ronaldo Gunawan Sirait, Togar Siti Khodijah Sofiyan Sulaiman , Raihan Maulana Syahril Syahril Syahril Syifa Andriani Tatang Sumarna Teddy Marcus Zakaria Tengku Monica Tan Theopillus J. H. Wellem VERONICA VERONICA Vincent Vincent Wedi Iswandi Wijaya, Ester Caroline Dwi Wijaya Winda Evyanto, S.S., M.MPd. Winda Revalina simarmata Yessica Nataliani Yuliana Habibi, Yuliana Yusmiati Kusuma Yuswandono, Mulyadi Zulpanani, A.