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All Journal Jupiter Dental Journal (Majalah Kedokteran Gigi) Journal of Accounting Science Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Jurnal Informatika Global Jurnal Ilmiah Ekonomi Global Masa Kini Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya Jurnal Abdimas Mandiri International Archives of Medical Sciences and Public Health International Archives of Medical Sciences and Public Health Jurnal Mahasiswa Akuntansi Samudra Radinka Journal of Health Science PESHUM
Faradillah
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Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Jurnal Informatika Global

 1 
Analisis Kualitas Layanan Pada Platform Keuangan Terhadap Kepuasan Pengguna Menggunakan E-Servqual Kurniawan, Alfin; Faradillah; Yulianti, Evi
Jurnal Ilmiah Informatika Global Vol. 16 No. 2: August 2025
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiig.v16i2.5414

Abstract

This study analyzes the dominant dimensions of service quality affecting user satisfaction with the financial platform application in Palembang using the E-SERVQUAL method. Conducted quantitatively, the research involved 114 active financial platform users selected through purposive and snowball sampling. Data were collected via an online questionnaire measuring seven E-SERVQUAL dimensions: Efficiency, Fulfillment, System Availability, Privacy, Responsiveness, Compensation, and Contact. Analysis using SmartPLS 4.1.0.9 revealed Efficiency as the most dominant dimension (coefficient 0.266, p=0.000), followed by Privacy (0.236, p=0.001) and Contact (0.211, p=0.002), significantly influencing user satisfaction. In contrast, System Availability and Responsiveness showed no significant impact (p>0.05). These findings indicate that users prioritize transaction speed, ease of navigation, and data security over system uptime or customer service responsiveness. Most respondents were aged 18-25 (66.4%), with high school education (60.3%) and a monthly income below IDR 3 million (48.3%). The study recommends that the financial platform optimize application efficiency, enhance data protection, and improve customer service accessibility to boost user satisfaction. These insights provide a foundation for fintech platforms to refine digital services, particularly in tier-2 cities like Palembang.
Sistem Informasi Layanan Kesehatan Di Puskesmas Sukarami Yovita, Sukma; Sanmorino, Ahmad; Faradillah
Jurnal Ilmiah Informatika Global Vol. 16 No. 2: August 2025
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiig.v16i2.5443

Abstract

Sukarami Health Center in Palembang is a public health facility owned by the local government of Palembang City, located on Jalan Kebun Bunga RT.37 RW. 05, Kebun Bunga Village, Sukarami Subdistrict, Palembang. In providing healthcare services, sometimes the information regarding these services is not easily accessible by the residents of Sukarami. This is because the Sukarami Health Center does not have its own independent website and has been relying solely on the Palembang Health Department’s website, which results in outdated information that cannot be directly communicated to the public. Additionally, during healthcare services, residents or patients often struggle to find out what services are available at the Sukarami Health Center. The staff and personnel at the Sukarami Health Center also face challenges in managing patient medical records. This is because patient data is not integrated, and they currently rely only on medical cards and handwritten medical record books, making the data prone to damage or loss. This study was conducted to simplify the service process at Sukarami Health Center, allowing patients to access healthcare information and have online consultations from home. The system being developed is also intended to facilitate the staff at the health center in managing service data and patient medical records. This health service information system is built as a website using the prototype software development method and the black-box testing method to ensure that the system is tested according to the input and output requirements from the users.
Analisis Efektivitas OPAC dalam Mendukung Mahasiswa Mencari Referensi Skripsi Menggunakan Model Delone & Mclean Andriani, Annisa; Faradillah; Kholik, Abdul
Jurnal Ilmiah Informatika Global Vol. 16 No. 2: August 2025
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiig.v16i2.5479

Abstract

Online Public Access Catalog (OPAC) is a service provided by the UIGM Library to support the academic needs of students, particularly in accessing thesis collections. Although this system has supported access to academic information, there are still limitations, particularly in the presentation of data that is not yet detailed. This requires users to come directly to the library to obtain comprehensive information. This condition poses a unique challenge for working-class students, given the time constraints they face due to work schedules that do not align with library service hours. This research aims to analyze the effectiveness of OPAC in supporting students in finding thesis references and to identify the factors that influence its effectiveness based on the Delone and McLean model. The research results show that out of the nine hypotheses tested, six were accepted and three were rejected. These findings indicate that information quality, system quality, usage, and user satisfaction significantly contribute to the effectiveness of OPAC in thesis reference searches. Nevertheless, the effectiveness of OPAC still has room for further development.
ANALISIS KESIAPAN TRANSFORMASI DIGITAL PADA KELURAHAN PALEMBANG Julizar, Salshabila Pratami Putri; Antoni, Darius; Faradillah
Jurnal Ilmiah Informatika Global Vol. 16 No. 2: August 2025
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiig.v16i2.5783

Abstract

Digital transformation is an important process to improve the efficiency and quality of services, including within the scope of village government. This study aims to analyze the extent to which Palembang Village is ready to face digital transformation by assessing factors such as environment, strategy, organization, human resources, service offerings, and technology and innovation. The methodology used is quantitative through surveys, questionnaires, and linear regression analysis. The findings of this study indicate that organization and human resources are the most significant factors influencing digitalization readiness. Validity and reliability testing show a high level of consistency in the research measuring instruments used. This study recommends increasing training for the workforce, strengthening technology infrastructure, and integrating digital systems to accelerate the digital transformation process. With the implementation of a planned digital transformation, it is hoped that there will be an increase in operational efficiency and public satisfaction with village services.
Co-Authors Abdul Kholik Abdurrozzaq Hasibuan Ahmad Sanmorino Alfareza, Alditia Alie, Muhammad Fadhiel Andi Farrasakti Mirdin Andriani, Annisa Anggraini, Leriza Desitama Anita Yuliati Antoni, Darius Asti Meizarini Devi Rianti Dhamayanti Di Kesuma, Hendra Dona Marcelina Elly Munadziroh Evi Yulianti Fadhiel Alie, Muhammad Fery Antony Ghina, Aliah Haerani Nur Hendra Di Kesuma Imelda Saluza Indah Pratiwi Putri Julizar, Salshabila Pratami Putri Kurniawan, Alfin Lastri Widya Astuti Mariana, Silvia Muhammad Fuad nining ariati Nur Chairani Rizki Nasution Nur Ismanidar Purnamasari, Alqomariyah Eka Putri, Rifayinqa Ruyani Rahmanda Putra, Rian Rudi Heriansyah Salsabilla, Noor Zain Sri Ramadhan Lubis, Fatma Susilo, Darmawan Syahrida, Syahrida Suryani Hasibuan Syahrom, Ardiyansyah Tasmi Titien Hary Agustantina Yovita, Sukma