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All Journal TEKNIK INFORMATIKA Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Transformasi: Jurnal Pengabdian Masyarakat Sistemasi: Jurnal Sistem Informasi JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JITTER (Jurnal Ilmiah Teknologi Informasi Terapan) Jurnal Sisfokom (Sistem Informasi dan Komputer) SEIKO : Journal of Management & Business Jiko (Jurnal Informatika dan komputer) JURIKOM (Jurnal Riset Komputer) YUME : Journal of Management Journal of Humanities and Social Studies JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Media Informatika JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Management and Bussines (JOMB) Journal of Education Research Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding eProceedings of Engineering Jurnal Hukum Caraka Justitia Electronic Integrated Computer Algorithm Journal JER Journal of Production, Enterprise, and Industrial Applications Proceeding of Community Service and Engagement JRTI (Jurnal Riset Tindakan Indonesia)
Lukman Abdurrahman
Telkom University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Public Health Social Sciences Other

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Penggunaan Metrik Alignment Goals COBIT 2019 Untuk Pengukuran Balanced Scorecard TI Di Unit Government Complaint Handling Divisi SDA PT XYZ Fredella, Anisah; Abdurrahman, Lukman; Mulyana, Rahmat
eProceedings of Engineering Vol. 10 No. 2 (2023): April 2023
Publisher : eProceedings of Engineering

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Abstract

Abstrak— IT Balanced Scorecard adalah suatu teknik dalam pengkorelasian tujuan perusahaan dengan teknologi informasi supaya dapat memberikan nilai di suatu perusahaan. Pembuatan model IT Balanced Scorecar pada penelitian sebelumnya memperlihatkan bahwa terdapat pengaruh yang signifikan pada antar perspektif. Pengukuran IT Balanced Scorecar pada divisi Government Complaint handling dilakukan pada penelitian ini terutama pada bagian Solution, Delivery, dan Assurance PT XYZ. Metode penelitian yang digunakan adalah pengukuran berbasis COBIT 2019 yang berisi metrik alignment goals guna memperoleh data yang sesuai supaya dapat diukur. Pada pengukuran menggunakan empat perspektif: corporate contribution, costumer orientation, operational excellence, dan future orientation digunakan sebagai landasan dalam pengukuran IT Balanced Scorecard. Data yang diperoleh kemudian diolah sehingga menjadi data yang dapat dianalisis dalam hubungan dan kesenjangannya. Hasil yang didapatkan berupa hubungan dan kesenjangan yang terjadi dari keempat perspektif dan unit yang bersangkutan.Kata kunci— IT balanced scorecard, COBIT 2019, metrik alignment goals.
Pengukuran Balanced Scorecard TI Berbasis COBIT 2019 Menggunakan Metrik Alignment Goals Di Divisi SDA PT XYZ Unit Incident Management Top 200 Estiningtyas, Elysia; Abdurrahman, Lukman; Mulyana, Rahmat
eProceedings of Engineering Vol. 10 No. 2 (2023): April 2023
Publisher : eProceedings of Engineering

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Abstract

Abstrak-Teknologi informasi (TI) penting bagi perusahaan sebagai support system dalam mengukur kinerja bisnis, efisiensi dan efektivitas untuk mendukung operasional perusahaan. Balanced Scorecard TI (BSC TI) merupakan alat ukur teknologi informasi perusahaan yang memiliki empat perspektif yaitu Corporate Contribution, Customer Orientation, Operation Excellence, Future Orientation. Kerangka kerja yang digunakan untuk menunjang pengukuran BSC TI yaitu framework COBIT 2019. COBIT 2019 merupakan framework yang menyediakan pedoman pengukuran kinerja serta evaluasi terhadap implementasi teknologi informasi perusahaan. Pengukuran BSC TI dilakukan pada unit Incident Management Top 200 di PT XYZ untuk mengetahui implementasi pengukuran kinerja divisi. Identifikasi metrik pengukuran perspektif BSC TI didapatkan 13 metrik yang tertuang ke dalam masing-masing perspektif dengan 4 metrik pada perspektif Corporate Contribution, 2 metrik pada Customer Orientation, 5 metrik pada Operation Excellence, dan 2 metrik pada Future Orientation.Kata Kunci - balanced scorecard TI, COBIT 2019, alignment goals
Information Technology Capital Expenditure Analysis Using Cobb Douglas Production Function at PT. XL Axiata Tbk Yudistira, Muhammad Kevin; Abdurrahman, Lukman; Santoso, Ari Fajar
eProceedings of Engineering Vol. 10 No. 3 (2023): Juni 2023
Publisher : eProceedings of Engineering

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Abstract

Abstract-Information technology investment refers to the complete life cycle costs of all or a portion of an IT project, including ongoing expenses incurred after the project or system has been put into place. An IT-based corporation, PT XL Axiata, served as the case study in this study and the research topic. The goal is to determine how IT investment value affects the success of PT and other information technology-based businesses. OneXL Axiata. means that the organization has increased the amount of IT investments that it has made. From XL Axiata's annual report for the period of 15 years from 2006 to 2020, the data used for this study was derived. The Equity variable (K), the Manpower variable (L), and the TI capex variable (I) are the variables used in this study. With the help of multiple linear regression and nonlinear regression techniques, this study's Cobb Douglas production function was examined. After doing the research, findings were acquired utilizing the multiple linear regression method since the difference was found to be 0.05% close to the actual value of income. Additionally, the research utilizing the Cobb doubleglass production function yielded a value of 0.378 for the IT investment made by Bank Mandiri over the course of the last 15 years. With a TFP value of 2433,328 > 1, the investment value has a high productivity.Keywords- cobb douglas, IT Investment Value, XL Axiata, SPSS, Regression.
Evaluating IT Delivery Value in the Faculty of Industrial Engineering at Telkom University Using the COBIT 2019 Framework, Domain APO04, for Mapping LAM INFOKOM Standards Fasya, Muhammad Haikal; Lubis, Muharman; Abdurrahman, Lukman; Garcia-Constantino, Matias; Abdulmana, Sahidan; Ramadhani, Rafian
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: APRIL 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i2.19

Abstract

In the contemporary landscape, technology holds pivotal significance across diverse domains, including academia and industry. The Faculty of Industrial Engineering at Telkom University faces challenges in optimizing the value derived from its IT investments to meet evolving market demands. To address this, IT governance methodologies are essential, ensuring effective and secure IT utilization aligned with strategic objectives. This study investigates and evaluates the IT delivery value process at the Faculty of Industrial Engineering, Telkom University, using the COBIT 2019 Domain APO04 framework and LAM INFOKOM standards. Data collection involved primary interviews and secondary document analysis. The analysis revealed gaps in assessing emerging technologies and recommending further initiatives. Recommendations span people, process, and technology aspects, aiming to enhance technology evaluation procedures and documentation. This study provides insights into effectively leveraging IT to achieve the Faculty's objectives and enhance decision-making quality.
Evaluating IT Performance Management in the Faculty of Industrial Engineering at Telkom University Through COBIT 2019 Domain MEA01 in Alignment with LAM-INFOKOM Standards Pradana, Vega Putra; Lubis, Muharman; Abdurrahman, Lukman; Alqahtani, Raied Ali; Zamzami, Ikhlas Fuad; Ramadhani, Rafian
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: APRIL 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i2.20

Abstract

This study examines the application of the COBIT 2019 framework within the Faculty of Industrial Engineering at Telkom University, specifically focusing on the Monitor, Evaluate, and Assess (MEA) domain to assess IT management performance against the standards set by the Independent Accreditation Body for Informatics and Computer Science (LAM-INFOKOM). Through a meticulous analysis, a significant gap was identified in MEA01.04 - Analyze and Report Performance, indicating a lack of proper documentation for change recommendations in objectives and metrics. Recommendations to bridge this gap include the incorporation of a Research Analyst role, clarification of responsibilities, provision of data analysis training, enhancement of inter-team communication, establishment of clear policy guidelines, and the creation of specialized record formats. These suggestions aim at improving the alignment of IT governance with both COBIT and LAM-INFOKOM standards, enhancing IT performance management, and ensuring a strategic fit between IT operations and organizational goals. The findings underscore the critical role of structured IT governance in achieving operational excellence and sustaining competitive advantage in the digital era.
Assessment of IT Risk Management at the Faculty of Industrial Engineering, Telkom University, Utilizing the COBIT 2019 Framework's APO12 Domain with LAM INFOKOM Standards Mapping Ayu, Adinda Laras; Lubis, Muharman; Abdurrahman, Lukman; Zamzami, Ikhlas Fuad; Alqahtani, Raied Ali; Ramadhani, Rafian
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: APRIL 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i2.21

Abstract

In the era of rapid technological development, Information Technology (IT) plays a critical role in the operational aspects of companies/organizations, including educational institutions like Telkom University. The proper implementation of IT can enhance system efficiency and integration within an institution. IT Governance aims to ensure that the measurement of effectiveness and efficiency within an agency aligns with its strategic goals. Telkom University, especially the Faculty of Industrial Engineering, is one of the educational institutions focusing on the development of Information Technology to ensure that the information systems and technologies used in academic activities are effective. COBIT 2019 is a framework developed by ISACA to organize and implement strategies in information management and governance with international standards. In this analysis, the focus is on the APO12 domain of COBIT 2019, which plays a role in IT risk management. The Faculty of Industrial Engineering also requires standardization with LAM-INFOKOM, an accreditation body that establishes standards for risk management in informatics and computer science. This research aims to map the standards of LAM-INFOKOM and COBIT 2019 to determine the capability level of Risk Management. Additionally, it aims to provide recommendations for potential improvements in three aspects: people, process, and technology. The expected outcome of this research is to enhance risk management at the Faculty of Industrial Engineering, Telkom University, to align with LAM-INFOKOM standards and the institution's vision and mission. The results of the IT Risk Management analysis using the COBIT 2019 framework can also serve as a structured approach for other universities in improving IT Governance.
Audit Teknologi Informasi dan Pengujian Kontrol Risiko pada Unit Network & IT Solution PT Telkom Indonesia Tbk Menggunakan Framework COBIT 2019 Firdaus, Fitri Adini; Abdurrahman, Lukman; Nugraha, Ryan Adhitya
Journal of Production, Enterprise, and Industrial Applications Vol. 2 No. 1 (2024): Mei 2024
Publisher : Universitas Telkom

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jpeia.v2i1.7455

Abstract

PT Telkom Indonesia Tbk, sebagai salah satuperusahaan ternama di Indonesia dalam bidang teknologiinformasi, memiliki tanggung jawab besar dalam memastikanbahwa sistem Teknologi Informasi perusahaan handal. Namun,berdasarkan hasil pengambilan data, terdapat risiko yang sudahmemiliki kontrol namun belum efektif dalam mengurangi levelrisiko tersebut. Oleh karena itu, perlu dilakukan audit danpengujian pada kontrol risiko terkait TI untuk mencapaiefektivitas pengelolaan risiko terkait. Penelitian ini berfokuspada audit TI menggunakan COBIT 2019 pada unit Network& IT Solution di PT Telkom Indonesia Tbk. Unit ini memegangperan penting dalam menyediakan solusi teknologi informasiyang efisien. Pengujian efektivitas kontrol risiko menggunakanCOBIT 2019 I&T Risk Focus Area. Hasil penelitian ini akanmengemukakan beberapa rekomendasi yang sesuai dengankriteria dan aktivitas dalam objektif COBIT 2019 I&T RiskFocus Area. Hasil penelitian ini, menghasilkan pengujiankontrol risiko dari segi rancangan belum terbukti menurunkantingkat risiko serta tidak terdapat bukti Pemisahan tugas padarisiko R1, R3, R6, R7, R8, R9, R10. Semua aktivitas kontrolrisiko terbukti efektif dari segi operasional. Adapun untuk auditkontrol risiko berdasarkan COBIT 2019 terdapatketidaksesuaian pada beberapa aktivitas sehingga harusdilakukan perbaikan seperti objektif DSS04 ManagedContinuity, objektif APO07 Managed Human Resources danobjektif APO09 Managed Service Agreements.
Evaluation of Cybersecurity Implementation in the Master Plan for Information Technology (RITI) of Indonesian Banking in the Digital Era Erlangga, Faezal; Abdurrahman, Lukman
Jurnal Economic Resource Vol. 8 No. 1 (2025): March-August
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i1.1420

Abstract

The purpose of this study is to evaluate the implementation of cybersecurity policies outlined in the Master Plan for Information Technology (RITI) within Indonesia’s digital banking sector, with a specific focus on assessing their effectiveness in mitigating increasingly sophisticated cyber threats. Employing a descriptive qualitative research design, this study uses a literature review approach based on credible sources, including peer-reviewed scientific articles, regulatory policy documents, and case studies involving cyberattacks on Indonesian banks. The findings indicate that while the regulatory frameworks established by Otoritas Jasa Keuangan (OJK) and Bank Indonesia (BI) serve as a solid foundation for cybersecurity governance, their implementation remains inconsistent across institutions, particularly due to resource disparities between large and small banks. Smaller banks often face significant obstacles such as limited IT infrastructure, insufficient human resources, and lack of technical oversight, which hinder the full adoption of cybersecurity standards. The discussion highlights the need for more proactive supervision, tailored technical support, and the adoption of AI-driven solutions for real-time threat detection and rapid incident response. The study concludes that fostering stronger collaboration between regulatory bodies, financial institutions, and private technology providers is crucial for creating an integrated and resilient cybersecurity ecosystem. These efforts are essential not only for strengthening system resilience but also for increasing customer trust in digital banking services.
Evaluasi Implementasi Rencana Induk Kota Cerdas di Pemerintah Kota Indonesia melalui SLR Rambe, Rahmat; Abdurrahman, Lukman
Journal of Education Research Vol. 7 No. 1 (2026)
Publisher : Perkumpulan Pengelola Jurnal PAUD Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37985/jer.v7i1.3001

Abstract

Keberhasilan program smart city di Indonesia sangat bergantung pada master plan yang mengintegrasikan kemajuan teknologi dengan tujuan tata ruang. Namun, penyelarasan antara master plan smart city dan perencanaan spasial masih menjadi tantangan karena perbedaan interpretasi antar daerah. Penelitian ini menggunakan metode Systematic Literature Review (SLR) untuk mengevaluasi implementasi master plan smart city di kota-kota Indonesia. Hasilnya menunjukkan berbagai hambatan, seperti komunikasi yang lemah, keterbatasan sumber daya, komitmen rendah dari pelaksana, dan keterlambatan birokrasi. Kota seperti Jakarta, Bandung, dan Surabaya menghadapi kendala infrastruktur, regulasi yang tidak konsisten, serta keterbatasan dana dan kesadaran publik. Studi ini memberikan rekomendasi seperti peningkatan infrastruktur TIK, kolaborasi pemangku kepentingan, dan penyelarasan rencana induk dengan kerangka pembangunan spasial guna mendorong pertumbuhan kota yang berkelanjutan dan inklusif.
Pemanfaatan Realitas Buatan (Augmented Reality) dalam Inovasi Teknousaha untuk Meningkatkan Pengalaman Konsumen di Era Digital Ramadhan, Muhammad Firly; Lukman Abdurrahman
Journal of Management and Bussines (JOMB) Vol. 8 No. 1 (2026): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/ettrxc36

Abstract

This study aims to analyze the use of Augmented Reality (AR) in techno-entrepreneurship to enhance consumer experience in the digital era. The research method used was a literature review, collecting and analyzing scientific literature, industry reports, and case studies related to the application of AR in various business sectors. The results show that AR can enhance visual and emotional interactions among consumers, provide interactive product and service simulations, strengthen brand engagement, and improve the efficiency of purchasing decision-making. The study concludes that the integration of AR in techno-entrepreneurship provides significant added value for consumers, strengthens loyalty, and is an effective digital innovation strategy for enriching the customer experience.   Keywords: Augmented Reality, Techno-entrepreneurship, Consumer Experience, Digital Innovation
Co-Authors Abdulmana, Sahidan Adinda Laras Ayu Alqahtani, Raied Ali Anindya Tyas Wulandari Ardhana, Sonia Frisca Putri Ari Fajar Santoso Ayta Boangmanalu Ayu, Adinda Laras Azzahra, Nilam Eria BASUKI RAHMAD Bremana , Rhiko Candido , Wan Liufang Bagus Deden Witarsyah Dinda Sekar Cendani Djusnimar Zultilisna Doloksaribu, Lastri M. A Endang Chumaidiyah Erlangga, Faezal Estiningtyas, Elysia Fakhrurroja , Hanif Fakhrurroja, Hanif Fasya, Muhammad Haikal Fauzi, Rokhman Firdaus, Fitri Adini Fitrah Sulthon, Muhammad Fredella, Anisah Fritasya Dwiputri Suryoputro Garcia-Constantino, Matias Ghina Khaerunnisa Ikhlas Fuad Zamzami Ikhsan , Alif Muhammad Iqbal Santosa Iqbal Santoso Karina Tarigan Kinanti Andaiary Kresnaufal Nur Fadhillah Luthfi Ramadani Matias Garcia-Constantino Moch Arif Bijaksana Muhamad Daffa Rial Muhammad Fadhly Arham Muhammad Faza Zharfan Muhammad Fitrah Sulthon Muhammad Haikal Fasya Muharman Lubis Mukti, Iqbal Yulizar Mutiara Natiqoh Purwanto Nadiya Mardiyanti Nandika, Luthfi Rahmansyah Nararya, Sabil Naufal M. Fadilah Nazmi Robbiyani Ningrum, Devi Permata Nurhakim, Maiziah Azka Nurul Afifah Pawitra, Mohammad Tyas Possumah, Mercy Kristina Pradana, Vega Putra Raden Ichsan Achmad Falach Rafian Ramadhani Rahmat Mulyana Rahmat Rambe Raied Ali Alqahtani Ramadhan, Muhammad Firly Ramadhani, Rafian Rio Savero Aranov Risky, Surya Achmad Rismadewi, Kessya Azzahra Riyadi, Muhammad Affan Rizka Putri Wahyuni Rohmat, Mila Ruri Fadhilah Ryan Adhitya Anugrah Ryan Adhitya Nugraha Safitra, Muhammad Fakhrul Sahidan Abdulmana Sandy, Muhammad Dwi Hary Sinandhi, Raihan Achmad Sinta Aryani Tampubolon, Claery Jessica Tania Nielsany Simbolon Taufik Safar Hidayat Tegar Kurnia Fajar Titisari Ramadhane Trias Zulfa Nurafifah Trigama, Ginna Vega Putra Pradana Wiwin Aminah Yudistira, Muhammad Kevin Yuli Adam Prasetyo Zamzami, Ikhlas Fuad