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The Effect Of Online Promotion And Perceived Value On Customer Satisfaction Of Erigo On The Shopee Platform In Tasikmalaya City Hana Rosidah; Suci Putri Lestari; Dudu Risana
Innovative Business Management Journal Vol. 3 No. 1 (2026): Oktober
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/ibm.v3i1.998

Abstract

This study aims to examine the effect of online promotion and perceived value on customer satisfaction of Erigo on the Shopee platform in Tasikmalaya City. This research employed a quantitative method with a causal approach. The population consisted of Erigo customers who purchased through the Shopee platform in Tasikmalaya City. A total of 100 respondents were selected using a purposive sampling technique. Data were collected through questionnaires. The data were analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, the coefficient of determination test, partial (t-test), and simultaneous (F-test) with the assistance of SPSS version 25. The results indicate that online promotion has a positive and significant effect on customer satisfaction of Erigo on the Shopee platform in Tasikmalaya City. Perceived value also has a positive and significant effect on customer satisfaction. Furthermore, online promotion and perceived value simultaneously have a positive and significant effect on customer satisfaction of Erigo on the Shopee platform in Tasikmalaya City. Therefore, the more effective the online promotion and the better the perceived value experienced by customers, the higher the level of customer satisfaction with Erigo on the Shopee platform in Tasikmalaya City.
The Influence Of Fear Of Missing Out (Fomo) And The Paylater Feature On Purchasing Decisions For Glad2glow Skincare On The Tiktok Shop Social Commerce Platform In Tasikmalaya Azmi Amelia; Budhi Wahyu Fitriadi; Dudu Risana
Journal of Business Management Vol. 3 No. 1 (2026): November
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jbusman.v3i1.1008

Abstract

This study aims to analyze the relationship between Fear of Missing Out (FOMO) and the "Paylater" feature in influencing purchasing decisions, specifically within the context of the trending Glad2Glow skincare products on TikTok Shop. This research employs a quantitative approach. A purposive sampling technique was used to select the sample, which consisted of 100 respondents data were collected through observation, document analysis, and the distribution of questionnaires. Multiple linear regression analysis, facilitated by SPSS 25, served as the data analysis tool, with hypotheses tested using F-tests and t-tests at a significance level of α = 0.05 (5%). The regression analysis revealed that, simultaneously, both Fear of Missing Out (FOMO) and the Paylater feature have a significant effect on purchasing decisions. Partial analysis further indicated that both Fear of Missing Out (FOMO) and the Paylater feature individually exert a significant influence on purchasing decisions.
Pengaruh Online Customer Review dan Layanan Cash On Delivery terhadap Keputusan Pembelian Brand Skintific pada Marketplace Shopee Khoirunisa Khoirunisa; Kusuma Agdhi Rahwana; Dudu Risana
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 4 No. 5 (2026): Oktober : Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v4i5.3006

Abstract

This study aims to determine and analyze the effect of online customer reviews and Cash on Delivery (COD) services on purchasing decisions of Skintific brand products on the Shopee marketplace. The research method employed was descriptive and associative with a quantitative approach. The sample consisted of 100 respondents selected using a purposive sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression analysis with the assistance of SPSS version 24. The results indicate that online customer reviews and Cash on Delivery (COD) services have both simultaneous and partial effects on purchasing decisions. Simultaneously, both variables significantly affect purchasing decisions. Partially, online customer reviews have a positive and significant effect on purchasing decisions.Cash on Delivery (COD) services also have a positive and significant effect on purchasing decisions,The findings indicate that the better the customer reviews and COD services provided, the higher the consumers' purchasing decisions toward Skintific products on the Shopee marketplace.