Garuda - Garba Rujukan Digital

PENGARUH BRAND AMBASSADOR KOREA DAN KUALITAS PRODUK TERHADAP MINAT BELI KONSUMEN SKINCARE LOKAL DI INDONESIA Marsha, Deni; Yani, Muhammad; Aswan, Aswan
Bussman Journal : Indonesian Journal of Business and Management Vol. 5 No. 1 (2025): Bussman Journal | Januari - April 2025
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v5i1.329

This study examines the impact of Korean celebrities as brand ambassadors and product quality on consumer purchase intention for local skincare products in Indonesia. In the growing skincare industry, employing Korean celebrities as brand ambassadors has become an effective marketing strategy, contributing to increased brand appeal and influencing consumer purchasing decisions. The study adopts a quantitative approach with a survey design, involving 100 purposively selected respondents. Data were collected through an online questionnaire using a 5-point Likert scale and analyzed through multiple linear regression. The findings reveal that Korean celebrities as brand ambassadors have a significant effect on consumer purchase intention. Additionally, product quality is identified as a key determinant in influencing purchasing decisions. Collectively, the combination of effective brand ambassadors and high product quality creates a strong synergy in driving consumer purchase intention. These findings provide strategic insights for local companies to enhance their competitiveness in the increasingly saturated skincare market. The study also highlights the importance of integrating cultural elements into marketing strategies to establish emotional connections with consumers.

Pengaruh Digital Marketing dan Brand Awareness terhadap Keputusan Pembelian Konsumen pada Produk Fashion Lokal Erigo dan 3Second Marsha, Deni
Al-Hisbah Jurnal Ekonomi Syariah Vol 4 No 2 (2024): Jurnal Al Hisbah
Publisher : Institute Agama Islam Tafaqquh Fiddin Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57113/his.v4i2.436

Penelitian ini bertujuan untuk menganalisis pengaruh digital marketing dan brand awareness terhadap keputusan pembelian konsumen pada produk fashion lokal, khususnya merek Erigo dan 3Second. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 100 responden yang merupakan konsumen aktif pengguna media sosial yang pernah membeli produk tersebut. Hasil penelitian menunjukkan bahwa baik digital marketing maupun brand awareness berpengaruh positif dan signifikan secara parsial maupun simultan terhadap keputusan pembelian. Digital marketing yang kreatif serta kesadaran merek yang kuat terbukti mampu meningkatkan minat beli konsumen. Temuan ini memberikan implikasi penting bagi perusahaan fashion lokal dalam menyusun strategi pemasaran digital yang terintegrasi dengan penguatan identitas merek.

Analisis Metadata terhadap Tinjauan Literatur Pariwisata Halal Marsha, Deni; Kharisma Putra, Irfan; Karunia, Erick
Jurnal Manajemen dan Organisasi Vol. 16 No. 2 (2025): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jmo.v16i2.62335

Halal tourism has grown rapidly in the last decade, along with the increasing interest of global Muslim tourists. This research aims to analyze metadata from halal tourism literature to identify trends, patterns, and academic contributions in this field. Using data from the Scopus database from 2015 to 2025, this research evaluates document distribution based on time, publication type, institutional affiliation, country, and subject area. The findings show that journal articles dominate publications (70.7%), with Business, Management, and Accounting as the main contributor (29.7%). Indonesia and Malaysia emerge as the countries with the largest contributions, reflecting the strategic role of the Southeast Asian region in halal tourism research and development. Theoretically, this research highlights the potential of metadata in integrating tourist preferences, market trends, and destination needs to address challenges such as variations in halal standards, lack of infrastructure, and low public awareness. Practically, these findings offer strategic guidance for governments, industry, and academics to utilize metadata in halal certification, marketing strategies, and digital technology development. The conclusion of this research emphasizes the importance of multidisciplinary approaches and cross-sector collaboration to enhance the appeal and sustainability of halal tourism at the global level. Future researchers are advised to expand the analysis with a more comprehensive interdisciplinary approach.

The Role of Quality Digital: The effect of WhatsApp business on consumer retention of MSMEs in Papua Mountains Adi, Tiomy Butsianto; Karunia, Erick; Aswan, Aswan; Marsha, Deni; Azis, Muh. Irfandy; Febrian, Muhammad Rully; Syams, Tengku Putri Azizah
Amkop Management Accounting Review (AMAR) Vol. 5 No. 2 (2025): July - December
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v5i2.2843

This study aims to analyze the influence of WhatsApp Business on customer retention of MSMEs in the Papua Pegunungan region and to examine the moderating role of high-quality digital interaction in this relationship. The study is grounded in the context of infrastructure limitations in 3T (frontier, outermost, and disadvantaged) areas, which demand the use of practical and accessible digital communication media. A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0. Data were collected through a survey of 120 consumers who interact with local MSMEs via WhatsApp Business. The results indicate that WhatsApp Business has a positive and significant effect on customer retention. High-quality digital interaction also shows a considerable impact and moderates the relationship between WhatsApp Business and customer retention. The R² value of 0.576 demonstrates strong predictive power. This research contributes to the development of digital loyalty theory and provides practical implications for empowering MSMEs in disadvantaged regions to enhance digital communication in retaining customers.

Pengaruh Digital Marketing dan Brand Awareness terhadap Keputusan Pembelian Konsumen pada Produk Fashion Lokal Erigo dan 3Second Marsha, Deni
Al-Hisbah Jurnal Ekonomi Syariah Vol 4 No 2 (2024): Jurnal Al Hisbah
Publisher : Institute Agama Islam Tafaqquh Fiddin Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57113/his.v4i2.436

Penelitian ini bertujuan untuk menganalisis pengaruh digital marketing dan brand awareness terhadap keputusan pembelian konsumen pada produk fashion lokal, khususnya merek Erigo dan 3Second. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 100 responden yang merupakan konsumen aktif pengguna media sosial yang pernah membeli produk tersebut. Hasil penelitian menunjukkan bahwa baik digital marketing maupun brand awareness berpengaruh positif dan signifikan secara parsial maupun simultan terhadap keputusan pembelian. Digital marketing yang kreatif serta kesadaran merek yang kuat terbukti mampu meningkatkan minat beli konsumen. Temuan ini memberikan implikasi penting bagi perusahaan fashion lokal dalam menyusun strategi pemasaran digital yang terintegrasi dengan penguatan identitas merek.

DAMPAK MEDIASI KEPUASAN PELANGGAN PADA PENGARUH PROMOSI DAN KUALITAS LAYANAN ELEKTRONIK TERHADAP MINAT BELI ULANG MAKANAN MELALUI JASA GOJEK DI KOTA MALANG Marsha, Deni
Jurnal Ilmu Manajemen (JIMMU) Vol. 6 No. 1 (2021)
Publisher : Magister Manajemen Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jimmu.v6i1.9712

Â Â Â Â Â Â Â Â Â Â Â Â Tujuan penelitian ini adalah: Untuk menguji dampak mediasi kepuasan pelanggan pada pengaruh promosi dan kualitas layanan elektronik terhadap minat beli ulang makanan melalui jasa gojek di kota Malang. Sampel yang digunakan dalam penelitian ini adalah mahasiswa Universitas Islam malang dengan kriteria pernah melakukan pembelian ulang makanan lebih dari satu kali melalui gojek. Jumlah sampel dalam penelitian ini sebanyak 99 responden dengan menggunakan rumus slovin. Teknik analisis data yang digunakan adalah Structural Equation Modeling (SEM) dengan menggunakan WarpPls 6.0. Hasil penelitian menunjukkan bahwa ada pengaruh yang terjadi antara kualitas layanan elektronik terhadap kepuasan pelanggan, promosi terhadap minat beli ulang, kepuasan pelanggan terhadap minat beli ulang, serta kepuasan pelanggan mampu memediasi pengaruh antara kualitas layanann elektornik terhadap minat beli ulang. Namun tidak ada pengaruh yang signifikan antara promosi terhadap kepuasan pelanggan, serta kepuasan tidak mampu memediasi pengaruh yang terjadi antara promosi terhadap minat beli ulang.Kata Kunci:Â promosi, kualitas layanan elektronik, kepuasan pelanggan, minat beli ulangÂ Â Â Â Â Â Â Â Â Â Â Â The purpose of this study is: to examine the mediating impact of customer satisfaction on the effect of promotion and quality of electronic services on the interest in repurchasing food through motorbike taxi services in the city of Malang.The sample used in this study were students of the islamic university of MalangÂ with the criteria who had ever bought food again more than once through a gojek. The number of samples in this study were 99 respondents using the Slovin formula. The data analysis technique used is Structural Equation Modeling (SEM) using WarpPls 6.0 The results showed that there was the influence between electronic service quality for customer satisfaction, promotion for repurchase intention, customer satisfaction for repurchase intention, and customer satisfaction is able to mediate the influence between electronic service quality on repurchase intention. However, there is no significant effect between promotion for customer satisfaction, and satisfaction is not able to mediate the effect that occurs between promotions for repurchase intention.Keywords:Â promotion, electronic service quality, customer satisfaction, and repurchase intentionÂ

Analysis of the Influence of Service Quality, Ease of Access, and Trust on Users of the Single Submission Online Application (OSS) through the Satisfaction of Malinau Regency Business Actors Muis, Abdul; Karunia, Erick; Syahran, Syahran; Azis, Muh. Irfandy; Marsha, Deni
Paradoks : Jurnal Ilmu Ekonomi Vol. 9 No. 2 (2026): February - April
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v9i2.2344

This study aims to analyze the influence of service quality, ease of access, and trust on the use of the Online Single Submission (OSS) application, and to examine its implications for the satisfaction of business actors in Malinau Regency. The study uses a quantitative approach with an explanatory survey design. The research sample comprised 280 business actors using OSS, selected through purposive sampling from a total population of 933. Data were collected using a five-point Likert-scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The variables tested included service quality, ease of access, trust, use of OSS, and business actors' satisfaction. The results showed that ease of access and quality of service had a positive and significant effect on the use of OSS, while trust had no significant effect. Furthermore, the use of OSS has a positive and significant effect on the satisfaction of business actors. These findings imply that improving system usability and service quality is a priority for strengthening the policy on digital licensing services in border areas. The next study is suggested to include digital literacy and the quality of technological infrastructure as moderating factors.

Pengaruh Digital Experience Dan Kepercayaan Terhadap Loyalitas Pemain Gen z Pada Platform Mobile Legends: Peran Mediasi Kepuasan Pemain Marsha, Deni; Karunia, Erick; Irfandy Azis, Muh.; Aswan, Aswan; Rully Febrian, Muhammad
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 9 No. 1 (2026): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jam-ekis.v9i1.9744

This study investigates the impact of Digital Experience and Trust on the loyalty of Generation Z players in Mobile Legends: Bang Bang, with Player Satisfaction as a mediator. Using a quantitative approach and PLS-SEM analysis of 100 active Gen Z players in Indonesia, the results show that while Digital Experience and Trust significantly enhance satisfaction and loyalty, Player Satisfaction surprisingly exerts a significant negative effect on loyalty. This indicates a satisfaction paradox where satisfaction acts as a competitive mediator; rising expectations among digital natives reduce satisfaction's effectiveness in driving long-term commitment. Theoretically, this highlights a shift in the role of satisfaction in high-tech markets. Practically, developers should prioritize building trust and continuous digital innovation over merely increasing satisfaction to retain Gen Z players

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