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Journal : AQUATIC SCIENCE

The effect of quality service on costumer satisfaction in Bitung Oceanic Fishing Port, Indonesia Pangemanan, Recky; Sitanggang, Effendi P.; Andaki, Jardie A.
AQUATIC SCIENCE & MANAGEMENT Vol 4, No 1 (2016): April
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35800/jasm.4.1.2016.14400

Abstract

Title (Bahasa Indonesia): Pengaruh kualitas layanan terhadap kepuasan pengguna jasa di Pelabuhan Perikanan Samudera (PPS) Bitung, Indonesia This study evaluates the effect of service quality on the service users’ utilization in the Ocean Fisheries Port (OFP) of Bitung, Indonesia. It employed 3 quantitative methods,Customer Satisfaction Index (CSI), Importance Performance Analysis and Gap Analysis. From 14 services, there were 13 services categorized as satisfactory services. It means that Ocean Fisheries Port of Bitung has performed well in most of its functions. The unsatisfactory one was clean water service. To increase the users’ level of satisfaction in the OFP of Bitung, improvement needs to be done in the services of ship arrival and departure document preparation, fishing vessel log book inspection, recommendation for subsidized fuel use, fish catch certification, port hygiene, entrance ticket, information building rental, electricity, clean water supply, equipment rental, and mooring. Penelitian tentang pengaruh kualitas layanan terhadap kepuasan pengguna jasa di Pelabuhan Perikanan Samudera (PPS) Bitung, Indonesia, telah dilakukan. Dengan mengunakan 3 metode kuantitatif, yaitu Customer Satisfaction Index (CSI), Importance Performance Analysis dan Gap Analisis, didapat hasil sebagai berikut: dari 14 layanan, terdapat 13 layanan yang mendapatkan predikat puas meskipun tidak ada yang sangat memuaskan. Ini dapat diartikan, bahwa PPS Bitung telah melakukan tugas pokok dan fungsinya dengan baik. Hanya ada satu pelayanan yang kurang memuaskan, yaitu pelayanan air bersih. Untuk meningkatkan kepuasan pengguna jasa/stakeholder di PPS Bitung, maka perbaikan perlu dilakukan terhadap pelayanan persiapan dokumen kedatangan dan keberangkatan kapal, log book penangkapan ikan, rekomendasi bahan bakar minyak solar subsidi, sertifikat hasil tangkapan ikan, kebersihan kolam pelabuhan dan kebersihan pelabuhan, pas masuk, sewa lahan bangunan informasi, jasa listrik, jasa air bersih, sewa peralatan, dan tambat labuh.
Comparison of operational costs and production of fresh tuna products; before and during the Covid-19 pandemic in Talaud Islands Regency, North Sulawesi Province Naung, Pelia; Luasunaung, Alfret; Andaki, Jardie A.; Suhaeni, Siti; Kaligis, Erly Y.; Manembu, Indri S.
AQUATIC SCIENCE & MANAGEMENT Vol 9, No 1 (2021): APRIL
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35800/jasm.9.1.2021.33855

Abstract

Covid-19 pandemic has implications for all aspects of fishery activities in Indonesia, one of them is negative impact on the supply chain of the fishery business. To find out more about this impact, the study was aimed to determine the condition, in general, of tuna capture fisheries in the Talaud Islands Regency before and during the Covid-19 Pandemic, and to find out the comparison of operational costs and production of fresh tuna at the level of fishermen and intermediary traders in the area in both periods. Data collection was carried out in April 2020 to March 2021. Three districts in the area were selected as research locations, namely Salibabu, Gemeh, and South Essang. Surveys using questionnaires were conducted on respondents at predetermined locations. Comparative analysis using t-test was applied in this study. The results showed that the pandemic has caused, among other things, a decline in fish prices, effect in community's economy, and a decrease of tuna production. Tuna production is particularly important because while it affected the production, the operational costs remained constant. This occurs at all levels, both at the level of fishermen and at the level of intermediary traders. It can be concluded that the Covid-19 pandemic has had an impact on fresh tuna fishing activities in the area where fresh tuna production has decreased and tuna buying traders are not operating. In particular, the operational costs of catching tuna at the fisherman's level are the same, both before and during the pandemic. Meanwhile, tuna production has decreased dramatically during the pandemic. This also happens at the level of intermediary traders.Indonesian title: Komparasi biaya operasional dan produksi produk tuna segar pada masa sebelum dan selama Pandemi Covid-19 di Kabupaten Kepulauan Talaud, Provinsi Sulawesi Utara
Co-Authors Aldy, Tampi Alfret Luasunaung Alvon Jusuf, Alvon Arnoldus, Pangalila J.B. Biso, Jemi Calvyn F. A. Sondak, Calvyn F. A. Christian R. Dien Christy Indrisuwarni Japsamsah, Christy Indrisuwarni Chyntia Christila Tudus, Chyntia Christila Cindy S. Walandouw, Cindy S. Danny Rofiyanto Bue, Danny Rofiyanto Daruit, Marselina Dewanty S. Taine, Dewanty S. Djuwita R.R Aling, Djuwita R.R Djuwita R.R. Aling Doelelia, Gloria M.S. Durand, Swenekhe S. Effendi P. Sitanggang Erly Y. Kaligis, Erly Y. Faradizza, Dian M. Febriana Walangare Ferdinand Rumbewas, Ferdinand Florence V. Londong, Florence V. Florence V. Longdong Fokatea, Fahmi Grace O. Tambani Heriyanto, Marcella F.P. Imanuella, Evanda Indri Manembu Jeannette F. Pangemanan Jeannette F. Pangemanan, Jeannette F. Jeilina Bawia, Jeilina Juan Romel Daud, Juan Romel Kalengkongan, Riyanto Abdulkarim Kimilaha, Abd. Halim H. Kolompoy, Debora E. Lantang, Shelly A. Laside, Iftitah Khairunnisa Dg Lexy K. Rarung Louhenapessy, Meify D. Makadada, Gabriela E.A. Manompato, Marcelino A. Manueke, Renada Amelily Maradia, Alisya W. Martha P. Wasak Marvle S.R. Lagarense, Marvle S.R. Meyne Gretty Manangkot, Meyne Gretty Mirfiana Ch. Salawangi Moningkey, Gerry Sean Moningkey, Ruddy D. Mumu, Nadya F. Naung, Pelia Neiss, Michael Nurdin Jusuf Nurdin Jusuf, Nurdin Olvie V Kotambunan, Olvie V Olvie V. Kotambunan Onibala, Christian Palangi, Ester A. Pananginan, Elshaday C. Pangau, Ghea Meily Gloria Pangemanan, Novie P.L. Pangemanan, Recky Polii, Vira Deivy Rambebuoch, Arvi M. Rangan, Jetty K. Regar, Alisya S. Rolandow L. Dauhan, Rolandow L. Rompas, Rizald M. Ruauw, Fernanda Grasela Rumimpunu, Agus Rumopa, Sheren Dessy Natalia Saktiawan, Michael E. Salanggamo, Verki Sanger, Cindy L.M. Sartje Lantu Sinjal, Chatrien A.L. Siti Suhaeni Siti Suhaeni, Siti Sitorus, Ruspan Diano Soleman, Arafat Sondakh, Srie J. Sondakh, Vini Beatrix Sorongan, Jessica V. Steelma V. Rantung Sualang, Julio B.A Sumerah, Shelin Sintia Sundah, Renaldy B. Takahipe, Teofianus A. Tampi, Giovana H.P. Tetengean, Melissa C. Theis, Chatrin Claudia Enggelina Tipagau, Merince Tumewu, Jorgie Y.S. Usia, Ayu Victoria E. N. Manoppo Vonne Lumenta Wahiu, Rally Y. Wahyuni Suleman, Wahyuni Walukow, Gabryela M. Wurangian, Yohanes R. Wurarah, Stephanie E.N Zalukhu, Augusman Zebua, Angel S.G.