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All Journal Jimma : Jurnal Ilmiah Manajemen Muhammadiyah Aceh Jurnal Online Mahasiswa (JOM) Bidang Ilmu Keperawatan Jurnal Online Mahasiswa (JOM) Bidang Perikanan dan Ilmu Kelautan REZ PUBLICA AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik International Journal of Business, Humanities, Education and Social Sciences (IJBHES) Jurnal Kajian Pembelajaran dan Keilmuan Chemical Engineering Journal Storage (CEJS) Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Jurnal Ilmu Sosial, Humaniora dan Seni Jurnal Penelitian dan Pengabdian Masyarakat Journal of Governance and Public Administration Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Jurnal Ilmiah Accusi INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Jurnal Wicara Desa Management Dynamics: International Journal of Management and Digital Sciences JIPHO (Jurnal Ilmiah Peternakan Halu Oleo)
Lisa Andriani
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Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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Journal : REZ PUBLICA

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Faktor Faktor Yang Mempengaruhi Kualitas Pelayanan Publik Pada Kantor Kecamatan Marobo Kabupaten Muna Andriani, Lisa; Basri, Muhammad; Mustakim, Mustakim
REZ PUBLICA Vol 6, No 2 (2020): Juny-August
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i2.15978

Abstract

This study aims to see the quality of public services organized by the Marobo District Government of Muna Regency and the factors that affect the quality of public services. This type of research uses qualitative methods. The data research technique was carried out through literature and field studies in the form of observations, interviews, agency data and documentation. The results showed that the quality of public services at the Marobo sub-district office in Muna Regency was good. This gives people satisfaction who feel comfortable when receiving services such as services that do not take time, tariffs for services are appropriate, and document security in the office is good. Meanwhile, the factors that affect the quality of public services at the Marobo sub-district office, Muna Regency, are inadequate work facilities that support the quality of service so that it has an impact on the quality of public services. This is a response to the shortage of seats, the absence of air conditioning and television at the Marobo sub-district office in Muna Regency.
Co-Authors Adelia, Nurul Adriana Wahyuningsi Ahmad, Sabarudin Alfauziah, Nabila Alifia Sri Wahyuni Andika, Esa Dwi Andriani, Dini Atiqoh Qurrotu Aini Azizah, Dira Zul Burhan, Muhammad Rahmatul Dermawan, M. Ary Dini Andriani Eddy Kurniawan Eko Sugiarto Elfina Okto Posmaida Damanik Erlin Erlin Erlin Erlin Faridsi, Raden Yuwan Febrianti, Inong Hidayat, Nabil Huwaidi Inong Febrianti Ishak Ishak Jalaluddin Jalaluddin Juniar, Astrid Kumalasari, Mai Ratih Lucia, Waredayani Anisa M. Ulfatul Akbar Jafar Mansiz, Ahmad Ilhan Mariadi Mariadi, Mariadi Maulida, Siti Sukma Meriatna Meriatna Muhammad Amrullah Pagala Muhammad Basri Mustakim Mustakim Na:am, Muh Fakhrihun Noverisa, Ade Ananda Nuraini Nuraini Nurmaya Nurmaya nurmaya, nurmaya Palakyah, Ida Yatun Purba, Djuli Sjafei Rahmad Hidayat Rahmatul Burhan, Muhammad Rawiana, Shofia Rini Rahmawati, Rini Rizki Hidayanti Rizky, Gia RR. Ella Evrita Hestiandari Safri Safri Sari, Aulia Fitria Sina Setyadi Sofyaun, Ashari Sukandani, Yuni Sukendi Sukendi sunardi sunardi Tarmizi Gadeng Ullaeli, Siva Wahyu, Angie Laluna Mutu Wahyuningsih, Adriana