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All Journal Jurnal Ekonomi, Bisnis dan Manajemen Jurnal Bisnis, Manajemen, dan Akuntansi JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Hikmayo: Jurnal Pengabdian Masyarakat Jurnal Manajemen Bisnis Digital Terkini Jurnal Hasil Inovasi Masyarakat (JHIM) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan JMMU: Jurnal Mahasiswa Manajemen dan Umum
Herlambang, Susatyo
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PENGARUH KUALITAS SISTEM PENDAFTARAN ONLINE PADA APLIKASI MOBILE JKN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSU PERMATA HUSADA BANTUL DAERAH ISTIMEWA YOGYAKARTA Fauzan, Fakhruddin; Herlambang, Susatyo
JMMU: JURNAL MAHASISWA MANAJEMEN DAN UMUM Vol. 2 No. 2 (2026): JMMU: Jurnal Mahasiswa Manajemen dan Umum
Publisher : LPPM AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/jmmu.v2i2.289

Abstract

This study aims to determine the Effect of the Quality of the Online Registration System on the Mobile JKN Application on Outpatient Satisfaction at Permata Husada Bantul DIY Hospital. This study uses a quantitative approach with a survey method. The population in this study were patients who used the online registration service on the Mobile JKN application, with a sample of 50 respondents using a purposive sampling technique. Data were collected through observation, questionnaires, documentation and literature studies by obtaining research results that there is a positive and significant effect of the quality of the online registration system on the Mobile JKN application on user satisfaction, with this significance <0.05 (0.000 <0.005) and a determination coefficient value of 0.536 indicating that 53.6% on the level of user satisfaction. With this, improving the quality of the system for online registration on the Mobile JKN application can increase the satisfaction of outpatients at Permata Husada Bantul DIY Hospital.
Co-Authors AlBashori, Muhammad Faturohman ARY SUBIYANTORO Budiningrum, Endah Wening Fathoni, Muhammad Isnaini Fauzan, Fakhruddin Hapsari, Cinthia Mutiara Hartadi, Agung Latifah, Laili Muhammad Isnaini Fathoni Mursyid Djawas Nugroho, Himawan Agung Rofik, Mochamad Sri Wahyuning Subandi Subandi Subandi Subandi Suhartapa, Suhartapa Wahyudiyono, Wahyudiyono Yudi Siyamto