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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Kepariwisataan Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Paryaṭaka : Jurnal Pariwisata Budaya dan Keagamaan Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Journal of Innovative and Creativity
Iswarini, Ni Ketut
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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BERAPA JUMLAH PENGUNJUNG YANG SEHARUSNYA DITERIMA OLEH PENGUSAHA PARIWISATA PADA SAAT PANDEMI COVID-19? Suasapha, Anom Hery; Tirtawati, Ni Made; Dianasari, Dewa Ayu Made Lily; Iswarini, Ni Ketut; Sudiarta, I Nyoman
Paryaṭaka Jurnal Pariwisata Budaya dan Keagamaan Vol 3 No 2 (2025): Februari 2025
Publisher : Institut Agama Hindu Negeri Gde Puda Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53977/pyt.v3i2.2433

Abstract

Limiting the number of visitors is one of the best efforts that tourism entrepreneurs can make to continue operating safely during the COVID-19 pandemic. Unfortunately, a method for determining the maximum number of visitors accepted during an outbreak is unavailable. This article explains the method to determine the maximum number of visitors using a seafood café in Kedonganan Beach Bali as a case study. The proposed determination method uses a tourism carrying capacity formula that is modified by incorporating physical distancing and correction factors relevant to the COVID-19 pandemic situation, such as temporary closure of destination, attraction, and tourism business, into the equation. This article demonstrates how modifications made to the original carrying capacity formula can produce a formula for determining the maximum number of visitors that can be received during the pandemic while placing the visitors’ and workers' safety as a top priority. This article shows how the modified formula can calculate the maximum number of visitors the tourism operator can accept during the COVID-19 Pandemic. This article contributes an idea in developing a method for determining the maximum number of visitors in the future if the tourism industry faces a similar situation where tourist movement and interaction, as the essence of tourism, can threaten their safety.
From Good To Great: Total Quality Management In The Housekeeping Department Of A Luxury Resort in Bali Tayana, Putu Diva Adhi; Indrayani, I Gusti Ayu Putu Wita; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.1983

Abstract

Total Quality Management (TQM) is a crucial managerial approach within the hospitality industry, essential for achieving consistent operational excellence and optimal, continuous customer satisfaction. This research specifically aims to assess the implementation of TQM within the Housekeeping Department of RB Luxury Hotel. Its primary focus is to deeply understand how key TQM dimensions such as continuous improvement, employee involvement, customer focus, and leadership are truly applied in the daily operations of the housekeeping department. The data analysis method employed is descriptive qualitative, involving in-depth interviews with both room attendants and housekeeping managers to gain perspectives from top and lower management. Additionally, a careful analysis of relevant documents is conducted. Initial findings indicate that TQM implementation in the housekeeping department remains varied; some areas have achieved optimal levels, while others clearly require further enhancement. Therefore, this study also provides practical and measurable recommendations to proactively improve service quality and guest satisfaction on an ongoing basis, ensuring that standards of excellence are consistently maintained for an exceptional and unforgettable stay experience.
Penguatan Keterampilan Flower Commercial Dalam Meningkatkan Branding Kota Tomohon Swandewi, Ni Kadek; Febrianto, I Gusti Agung; Juli Rastitiati, Ni Kade; Sri Puspa Adi, Ida Ayu; Iswarini, Ni Ketut; Laksana Rahjasa, Putu Surya
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 5 No. 3 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN) Edisi Mei- Agustus
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v5i3.3532

Abstract

Festival tahunan Tomohon International Flower Festival (TIFF) di Kota Tomohon adalah event tahunan yang dibuat dan dilaksanakan oleh masyarakat dan bersifat bottom up. Penelitian ini bertujuan memberikan paparan terkait kegiatan penguatan keterampilan bunga komersial dalam meningkatkan branding kota bunga di Tomohon. Namun, pemanfaatan bunga lokal yang ada sampai saat ini hanya massif digunakan pada event TIFF berlangsung, dan pada pelaksanaan hanya menjadi produk mentah yang dijual ke Kota Manado dan luar kota. Pelaksanaan pelatihan disesuaikan dengan kebutuhan Masyarakat yang diketahui melalui proses penjajagan dengan dinas pariwisata Kota Tomohon. Perencanaan sampai dengan pelaksanaan dilakukan sesuai dengan kesepakatan dari mitra Kerjasama. Pelatihan yang bertema peningkatan keterampilan flower commercial dibagi menjadi tiga sesi. 1) Merangkai single flower boquet, 2) Merangkai bunga pada media besar (kertas wrap, box dan keranjang), dan 3) flower to wear. Hasil pelatihan diketahui bahwa Masyarakat merasa puas terhadap pelatihan yang dilaksanakan selama dua hari yakni pada tanggal 24-25 Juni 2024. Pada periode berikutnya direncanakan kegiatan Pengabdian dengan tema Pendampingan yang akan dilaksanakan berbarengan dengan persiapan masyarakat Kota Tomohon menyambut pagelaran Tomohon International Flower Festival 2024.
Strategi Up Selling di Hotel XXX Nusa Dua Prananta, I Komang Yoga; Indrayani , I Gusti Ayu Putu Wita; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1321

Abstract

The purpose of this study is to determine the up-selling strategies how receptionists implement up-selling strategies. This research is important to increase the revenue of hotel XXX Nusa Dua.. The data analysis technique used in this research is qualitative descriptive, and the discussion of this research refers to the theory of steps in up-selling by Sanjiwani (2023). The analysis results show that there are similarities and differences between the theory and the actual implementation. The similarity is that receptionists can explain the benefits of products with higher value. On the other hand, the criteria that are not met are that receptionists are unable to analyze guests' needs, do not offer the most expensive products, and do not provide discounts or special prices. Based on these results, the suggestions that can be given are that receptionists should improve their ability to analyze guest characteristics, be more proactive in offering products with the highest price, and the management should conduct more frequent training related to up-selling.
Strategi Pemasaran Untuk Meningkatkan Kemampuan Bersaing Pada Spartyshop Bali Duwitayanti, NI Made Nita; Adi, Ida Ayu Sri Puspa; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1491

Abstract

Spartyshop is a flower business in the Denpasar area that was founded in 2015. The large number of businesses that offer products and services similar to Spartyshop can be a threat to the development of their business. So a strategy is needed to maintain and develop the business, especially in social media. The purpose of this research is to find out the strategies that Spartyshop can use to maintain and develop its business through social media. So that it can be used as a reference by Spartyshop as a strategy for maintaining and developing business through social media. The research method used is interviews and documentation, then the data obtained can be analyzed using qualitative descriptive methods. Based on the SWOT analysis technique by combining internal factors such as strengths and weaknesses, and external factors such as opportunities and threats from the Spartyshop business. This analysis produces several strategies that can be carried out by Spartyshop, such as: maximizing social media reach to promote products, collaborating with influencers, creating interesting content, and improving the online shopping experience that supports delivery services. Promotion strategies via social media will continue to be carried out by Spartyshop Bali to maintain and increase sales.
Bellboy Work Motivation: Studying at a Star Hotel in Bali Pynatih, Putu Deny Mahendra; Indrayani, I Gusti Ayu Putu Wita; Iswarini, Ni Ketut
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11245

Abstract

This study aims to determine the work motivation of bellboys at Hotel ABC Bali. Data collection was carried out by distributing questionnaires to bellboy staff, then confirmed through interviews with bell captains to confirm the results of the questionnaire and to conduct documentation as supporting evidence. The data analysis technique used in this study is a qualitative descriptive method. This study refers to the two-factor work motivation theory according to Fredrick Herzberg. The results of the analysis showed that the motivation of bellboy staff was 3.34 with a fairly satisfied predicate. As for the intrinsic or hygienic factor, it has the highest level of satisfaction, namely 3.57 with a satisfied predicate, while the extrinsic or motivation factor gets the lowest value, namely 3.11 with a fairly satisfied predicate.
Understanding Flight Attendant Motivation Through Maslow's Hierarchy Theory I Wayan Sunarsa; I Wayan Seniartha; Ni Ketut Sekarti; Ni Ketut Iswarini; Putu Gede Eka Darmaputra
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2036

Abstract

This study aims to understand the work motivation of flight attendants at Hotel X through the application of Maslow's Hierarchy of Needs Theory. Maslow's theory offers an effective framework for identifying and analyzing the various levels of needs that influence employee motivation, particularly in the context of housekeeping work. The methodology used was a qualitative approach with in-depth interviews with flight attendant employees. The results showed that the flight attendants' basic needs, such as salary and security, were generally met, although there were aspects that needed improvement, such as the maintenance of work equipment. Good social relationships and recognition of employee contributions significantly increased their sense of self-worth and motivation. Employees also showed high career aspirations and a desire for further development. Recommendations for Hotel X include improving the efficiency of work equipment replacement, strengthening safety and health, conducting team-building activities, implementing a reward program, providing career training, and regularly evaluating programs to improve employee motivation and well-being.
Understanding Room Attendant Motivation Through Maslow's Hierarchy Theory I Wayan Sunarsa; I Wayan Seniartha; Ni Ketut Sekarti; Ni Ketut Iswarini; Putu Gede Eka Darmaputra
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2949

Abstract

Penelitian ini bertujuan untuk memahami motivasi kerja pramugraha di Hotel X melalui penerapan Teori Hierarki Kebutuhan Maslow. Teori Maslow menawarkan kerangka kerja yang efektif untuk mengidentifikasi dan menganalisis berbagai tingkatan kebutuhan yang memengaruhi motivasi karyawan, khususnya dalam konteks pekerjaan housekeeping. Metodologi yang digunakan adalah pendekatan kualitatif dengan wawancara mendalam terhadap karyawan pramugraha. Hasil penelitian menunjukkan bahwa kebutuhan dasar pramugraha, seperti gaji dan rasa aman, umumnya terpenuhi, meskipun ada aspek yang perlu ditingkatkan, seperti pemeliharaan alat kerja. Hubungan sosial yang baik dan pengakuan terhadap kontribusi karyawan secara signifikan meningkatkan rasa harga diri dan motivasi mereka. Karyawan juga menunjukkan aspirasi karir yang tinggi dan keinginan untuk berkembang lebih jauh. Saran yang dapat diberikan terhadap Hotel X adalah perlu meningkatkan efisiensi penggantian alat kerja, memperkuat keamanan dan kesehatan, mengadakan kegiatan team-building, menerapkan program penghargaan, menyediakan pelatihan karir, serta rutin mengevaluasi program untuk meningkatkan motivasi dan kesejahteraan karyawan.
Co-Authors Anom Hery Suasapha Dianasari, Dewa Ayu Made Lily Duwitayanti, NI Made Nita Febrianto, I Gusti Agung I Dewa Ayu Ari Pramesti I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Nyoman Sudiarta I Wayan Seniartha I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Juli Rastitiati, Ni Kade Laksana Rahjasa, Putu Surya Merta, I Nyoman Putra Arta Ni Kadek Dwi Dharmayanti Ni Ketut Sekarti Ni Made Tirtawati NI NYOMAN SUCI ARTHINI . Prananta, I Komang Yoga Putu Gede Eka Darmaputra Pynatih, Putu Deny Mahendra Sri Puspa Adi, Ida Ayu Swandewi, Ni Kadek Tayana, Putu Diva Adhi