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All Journal Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) Ekonomi Bisnis Jurnal Maneksi (Management Ekonomi Dan Akuntansi) El-Qist : Journal of Islamic Economics and Business (JIEB) Jurnal Manajemen dan Inovasi (MANOVA) EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial Al-Sharf: Jurnal Ekonomi Islam ISTIKHLAF: Jurnal Ekonomi, Perbankan & Manajemen Syariah Balanca : Jurnal Ekonomi dan Bisnis Islam Epicheirisi : Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan Jurnal Ilmiah Ekonomika & Sains Investama : Jurnal Ekonomi dan Bisnis EKOBIS SYARIAH ASNAF Journal of Economics, Management and Accounting (JEMA)
Aini, Saqofa Nabilah
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Social Sciences Other

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The Influence of User Interface, Perceived Ease of Use, and E-Service Quality on User Satisfaction in Using the BRImo Application among Surabaya Residents Rochim, Abdul; Aini, Saqofa Nabilah
Journal of Economics, Management and Accounting (JEMA) Vol. 3 No. 01 (2025): Journal of Economics, Management and Accounting (JEMA)
Publisher : Devitara Innovations

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Abstract

This study aims to analyze the influence of User Interface, Perceived Ease of Use, and E-Service Quality on user satisfaction in using the BRImo application. The research employed a quantitative approach by distributing questionnaires to active BRImo users, and the data were processed using Partial Least Square (PLS) with a total of 120 respondents. The results indicate that all three variables have a positive and significant effect on user satisfaction. These findings suggest that an easily understandable interface, ease of use, and reliable digital service quality can enhance the user experience and satisfaction. This study recommends that BRImo continue to strengthen service stability, improve transaction processing speed, and maintain an intuitive interface design to ensure sustained user satisfaction.
Co-Authors Abdul Rochim Afifah, Istiqomatul agustin, riska Alannawa, Sonia Rosta Khoirun Nisaa, Khoirun Kusuma, Ahmad Arul Ade Lestari, Sekar Rizky Margi Mustofa Mustofa Nadhatus, Auliya' Prayoga, Achmad Rian Agung Rahmawati, Aisha Rinjanik, Nadhatus Dwi Ayu Riska Agustin Romaisyah, Luqita Sahid Susilo Nugroho Salsabila, Anisah Fithriyyah Sulis Setyowati, Sulis Syaffa, Firdaus Syarifah, Tsaniyatas Tsaqiffi, Najih Verizka, Meyda Ayu Zamrodul Ardina