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All Journal Jurnal Ekonomi dan Bisnis Jagaditha International Journal of Environmental, Sustainability, and Social Science Asian Journal of Community Services (AJCS) Journal of Finance and Business Digital (JFBD) Journal of Governance, Taxation, and Auditing
Sugiati, Gusti Ayu
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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The Role of Customer Satisfaction Mediates The Effect of Service Quality on Customer Loyalty in Online Transportation Saputra, Kadek Andika; Sugiati, Gusti Ayu
Jurnal Ekonomi dan Bisnis Jagaditha Vol. 10 No. 2 (2023): Jurnal Ekonomi dan Bisnis Jagaditha
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jj.10.2.2023.192-199

Abstract

The purpose of this research was to analyze the role of customer satisfaction in mediating service quality and customer loyalty for Grab customers in Denpasar. This research is a type of associative study. The research population is customers of Grab bike service in Denpasar city and sample determination in this study uses probabilistic sampling by random sampling. The sample of this study is 100 customers of online motorcycle taxi users. The primary data source is the respondents who directly respond to the survey variable being tested. Data collection used in study is by distributing questionnaires to 100 respondents and data analysis technique used is Partial Least Square (PLS). The research results show that the variable customer satisfaction is a good mediator between service quality and customer loyalty. The existing relationship is a positive relationship where as the service quality of Grab-Bike in Denpasar improves, so does customer satisfaction, which in turn increases customer loyalty.
The Role of Intrinsic Motivation in Mediating the Influence of Asta Brata Leadership And Organizational Culture Based on Tri Hita Karana on Employee Performance at Village Credit Institutions in Kuta Sub-District KARTIKA, Ni Luh Yuni; SARA, I Made; SUGIATI, Gusti Ayu
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 2 (2025): International Journal of Environmental, Sustainability, and Social Science (Mar
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i2.1332

Abstract

Lembaga Perkreditan Desa (LPD) is a customary law-based financial institution that strategically supports the economy of village communities in Bali, especially through financial services for MSMEs and local residents. Although the presence of LPDs in Bali is almost evenly distributed, with 1,437 units from 1,485 traditional villages, the performance of some LPDs has decreased due to competition with other financial institutions and the emergence of legal cases involving their administrators. This study analyzes the influence of Asta Brata leadership and Tri Hita Karana-based organizational culture on the performance of LPD employees in Kuta District, with intrinsic motivation as a mediating variable. A sample of 69 respondents was randomly determined using the Slovin formula. Data were collected through questionnaires and analyzed using Partial Least Square (PLS). The results showed that Asta Brata leadership had a significant positive effect on performance but did not significantly affect intrinsic motivation. Tri Hita Karana organizational culture significantly positively affects employee performance and intrinsic motivation. Intrinsic motivation is proven to have a significant positive effect on performance and partially mediates the effect of Tri Hita Karana organizational culture on performance but does not mediate the effect of Asta Brata leadership on performance. These findings support the attribution theory that internal (motivation, leadership) and external (work culture) factors influence employee performance. This study emphasizes the importance of strengthening local values ​​in leadership and organizational culture and effective HR management to maintain the sustainability of LPD.
Analysis of Product Quality and Service Quality Towards Customer Loyalty Mediated by Customer Satisfaction at Wanaku Chinese Restaurant in Jimbaran Badung Regency SETYAWAN, I Nyoman Agus; SUGIATI, Gusti Ayu; YASA, Putu Ngurah Suyatna
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 3 (2025): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i3.1345

Abstract

This study was conducted at Wanaku Chinese Restaurant to analyze the effect of product quality on and service quality on customer loyalty mediated by customer satisfaction. The sample was determined through purposive sampling, so that 100 customers who had made purchases at Wanaku Chinese Restaurant were obtained. Data were collected through a questionnaire with Likert scale measurements, then analyzed using instrument tests, SEM-PLS, and hypothesis tests. The results show that product quality has a positive and significant effect on customer satisfaction and loyalty, service quality has a positive and significant effect on customer satisfaction and loyalty, customer satisfaction has a positive and significant effect on customer loyalty, customer satisfaction mediates the effect of product quality on customer loyalty, and customer satisfaction mediates the effect of service quality on customer loyalty.
The Role of Organizational Commitment as a Mediation Variable in the Influence of Emotional Intelligence and Work Discipline on Employee Performance in The Police and Firefighting Units of Klungkung Regency GAYATRI, Sukma; SUGIATI, Gusti Ayu; SURASMI, Ida Ayu
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1475

Abstract

Regional governments are responsible for public services through agencies like the Public Order Agency (Satpol PP). In Klungkung Regency, Satpol PP’s performance from 2021–2024 averaged 96.15%, falling short of targets. SKP data and absence rates also highlight performance issues. Field observations suggest low emotional intelligence, poor work discipline, and weak organizational commitment as key factors, reflected in employees’ inability to manage emotions, lack of punctuality, and limited loyalty to the organization. This study aims to determine the effect of emotional intelligence and work discipline on employee performance, with organizational commitment as a mediating variable, at the Klungkung Regency Satpol PP. The population in this study was all 73 civil servants of the Klungkung Regency Satpol PP. This study used a census to select all employees, with an initial sample size of 73. However, unit heads were excluded from the sample, resulting in a total of 72 respondents. The data collection method was a questionnaire. The analytical technique used to answer the hypotheses was inferential analysis using Partial Least Squares (PLS). The study found that emotional intelligence positively influenced organizational commitment but did not directly affect performance. Work discipline negatively affected performance but positively influenced commitment. Organizational commitment had a significant positive impact on performance, fully mediating the effect of emotional intelligence and partially mediating the effect of work discipline. To enhance performance, leaders should provide emotional training, improve communication, and enforce discipline, while employees should strengthen emotional control, discipline, and commitment.
The Influence of Global and Growth Mindsets on Organizational Commitment and Educational Staff Performance at Universitas Warmadewa: Advancing Towards a High-Quality and Globally Competitive University Sugiati, Gusti Ayu; Sudarmini, Ketut; Rustini, Ni Made
Journal of Finance and Business Digital Vol. 3 No. 3 (2024): September 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jfbd.v3i3.11660

Abstract

This study aimed to examine the effects of global mindset, growth mindset, and organizational commitment on the performance of educational staff at Universitas Warmadewa, striving to realize its vision of becoming a high-quality, ecotourism-oriented, and globally competitive institution by 2034. The sample included 71 participants. Data were collected through questionnaires and analyzed using Smart PLS. The results indicated that: 1) Global mindset significantly positively affected organizational commitment but had an insignificant negative effect on performance. 2) Growth mindset significantly positively influenced both organizational commitment and performance. 3) Organizational commitment significantly positively impacted performance. 4) Global mindset influenced performance through organizational commitment, which fully mediated this relationship. 5) Growth mindset also influenced performance through organizational commitment, which partially mediated this relationship.
Assistance in Book-keeping and Capital Training for the Sari Rasa Bolong Home Industry Group, Banjar Pekandelan, Desa Adat Sading, Mengwi, Badung Sudarmini, Ketut; Sugiati, Gusti Ayu; Pertiwi, I Dewa Ayu Eka
Asian Journal of Community Services Vol. 3 No. 6 (2024): June 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajcs.v3i6.10047

Abstract

Desa Adat Sading in Mengwi District has nearly 12% (873 people) of its population engaged in trade and home industries. The Jaje Bolong Sari Rasa Bolong group struggles to meet high customer demands due to limited equipment and insufficient capital. They market products via social media, and although sales are increasing, there is competition in pricing among similar producers. The group produces 15 kg of rice daily, all of which is sold locally. To reduce costs, they need a flour processing machine. Assistance was provided in book-keeping, determining cost of goods sold, and capital management. The group received a flour processing machine and was connected with a cooperative for working capital loans.
Community Empowerment through the Development of a Tourist Village in Penatih East Denpasar Sugiati, Gusti Ayu; Yasa, I Made Jamin; Pertiwi, I Dewa Ayu Eka
Asian Journal of Community Services Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajcs.v3i8.11054

Abstract

Penatih Tourist Village in East Denpasar, Bali, exemplifies a successful integration of natural beauty, cultural heritage, and community involvement. Featuring scenic rice fields and the traditional Subak Lestari system, the village offers activities such as walking, cycling, and photography. Development efforts include enhancing telajakan areas with ornamental plants, installing direction boards, and reorganizing the jogging track, which improve visitor experience and navigation. The establishment of local SMEs further supports the village's tourism infrastructure. This research employed qualitative and descriptive methods, including field surveys and interviews with local stakeholders, to assess the village’s tourism potential. Post-COVID-19 challenges, such as reduced market hours and neglected maintenance, highlighted the need for revitalization. Enhancing the traditional market and extending its operational hours, along with further developing SMEs, can strengthen the village’s appeal, support local entrepreneurship, and preserve its cultural and environmental assets.
The Effect of Perceived Ease of Use Through Perceived Enjoyment on Behavioral Intention Among GoPay E-Wallet Users (Case Study of Warmadewa University Students) Sugiati, Gusti Ayu; Widiantari, Ni Ketut; Sudarmini, Ketut
Journal of Governance, Taxation and Auditing Vol. 4 No. 3 (2026): Journal of Governance, Taxation and Auditing (January - March 2026)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i3.1832

Abstract

This study aims to analyze the effect of Perceived Ease of Use on Behavior Intention through Perceived Enjoyment on Behavior Intention in GoPay e-wallet users, a case study of Warmadewa University students. E-wallet has become an increasingly popular digital payment method among the younger generation because of the ease and convenience it offers. The research method used is quantitative with a stratified random sampling technique, resulting in 67 respondents from various study programs at Warmadewa University. Data analysis was carried out using Structural Equation Modeling (SEM), Partial Least Squares (PLS) with SmartPLS software. The results of the study show that: (1) Perceived Ease of Use has a positive and significant effect on Perceived Enjoyment. (2) Perceived Ease of Use has a positive and significant effect on Behavior Intention. (3) Perceived Enjoyment is proven to partially mediate the relationship between Perceived Ease of Use and Behavior Intention. These findings indicate that the ease of use of the GoPay application increases user convenience, which ultimately drives their intention to continue using the application.
The Role of Job Satisfaction in Mediating the Effects of Organizational Justice and Work Experience on Employee Performance at Dwaraka The Royal Villas, Ubud, Gianyar Sugiati, Gusti Ayu; Putri, Ni Putu Viska Widia; Sariani, Ni Ketut
Journal of Governance, Taxation and Auditing Vol. 4 No. 3 (2026): Journal of Governance, Taxation and Auditing (January - March 2026)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i3.1833

Abstract

This study aims to analyze the influence of organizational justice and work experience on employee performance, (2) the influence of organizational justice and work experience on job satisfaction, (3) the influence of job satisfaction on employee performance, and (4) the role of job satisfaction in mediating the influence of organizational justice and work experience on employee performance. This study was conducted at Dwaraka The Royal Villas, Ubud, Gianyar, with a research sample of 54 respondents taken using saturated sampling techniques. All data were obtained from questionnaire distributions that had been tested for validity and reliability and were suitable for use. The data analysis technique uses PLS-SEM (Partial Least Squares Structural Equation Modeling). The results of the study show that: 1) Organizational justice has a positive and significant effect on employee job satisfaction, 2) Organizational justice has a positive and significant effect on employee performance, 3) Work experience has a positive and significant effect on employee job satisfaction, 4) Work experience has a positive and significant effect on employee performance, 5) Job satisfaction has a positive and significant effect on employee performance, 6) Job satisfaction partially mediates the effect of organizational justice on employee performance, 7) Job satisfaction does not mediate the effect of work experience on employee performance.
Co-Authors GAYATRI, Sukma I Dewa Ayu Eka Pertiwi I Made Sara Ida Bagus Udayana Putra KARTIKA, Ni Luh Yuni Luh Made Mahendrawati Ni Made Rustini, Ni Made Ningsih, Ni Luh Anik Puspa Putri, Ni Putu Viska Widia Putu Ngurah Suyatna Yasa Saputra, Kadek Andika Sariani, Ni Ketut SETYAWAN, I Nyoman Agus Sitiari, Ni Wayan Sudarmini, Ketut Surasmi, Ida Ayu Widiantari, Ni Ketut Widiastari, Ketut Ayu Yasa, I Made Jamin