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All Journal Gaung Informatika Jurnal Ilmiah Edunomika (JIE) INFOKUM Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social Science Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Multidisiplin Sahombu Journal of Economics and Business (JECOMBI) Journal of Islamic Business Management Studies (JIBMS) International Journal of Educational and Life Sciences (IJELS) Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia(JEAMI) Jurnal Sosial Sains dan Komunikasi (Ju-SoSAK) Global Management: International Journal of Management Science and Entrepreneurship Journal Arbitrase : Economy, Management and Accounting
Tri Waluyo
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The Influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management on Customer Satisfaction: The Mediating Role of Customer Engagement at Awal Care Veterinary Clinic Mirjawal Mirjawal; Suryono Efendi; Tri Waluyo
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 3 (2025): August : International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i3.353

Abstract

This study aims to analyze the influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management (CRM) on Customer Satisfaction, with Customer Engagement as a mediating variable at Awal Care Veterinary Clinic in East Jakarta. The research background is driven by a significant decline in patient numbers in 2023 and intense competition in the veterinary healthcare sector. This study employs a quantitative correlational approach using purposive sampling, involving 310 respondents who are clients of the clinic. Data were collected through a questionnaire with a 6-point Likert scale, and analyzed using the Structural Equation Modeling Partial Least Squares (SEM-PLS) method. The results indicate that all independent variables service quality, perceived value, and CRM—have a positive and significant influence on both customer engagement and customer satisfaction. Customer engagement is also found to have a significant impact on customer satisfaction. Furthermore, all indirect relationships through the mediation of customer engagement are significant, indicating that customer engagement serves as an important partial mediator. The R² value of 0.646 demonstrates that the model has strong predictive power for customer satisfaction. These findings highlight the importance of strengthening experience-based strategies and fostering emotional and cognitive connections with customers. This study contributes theoretically to the field of service marketing and provides practical implications for veterinary clinic management in enhancing customer satisfaction and loyalty.
Innovative marketing strategy in the agribusiness sector to increase farmers' income Tri Waluyo
Journal Arbitrase : Economy, Management and Accounting Vol. 2 No. 01 (2024): Journal Arbitrase : Economy, Management and Accounting, January 2024
Publisher : Paspama Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/arbitrase.v2i01.90

Abstract

This research aims to analyze and identify innovative marketing strategies that can be implemented in the agribusiness sector to increase farmers' income. Economic growth and farmer welfare are important factors in the development of the agricultural sector. This research uses a qualitative approach with descriptive methods. The research results show that innovative marketing strategies in the agribusiness sector can be effective in increasing consumer understanding about product quality, added value and sustainable agricultural practices. The application of digital technology, strong branding, social marketing campaigns, network building, product-based experience, flexible pricing strategies, and training for farmers have made a positive contribution to increasing farmer income. The use of online platforms increases product accessibility, while branding and product differentiation create a positive image and differentiate the brand from competitors. Social media and educational campaigns support consumer engagement, while networks and partnerships strengthen distribution and farmer training. Product-based experiences and flexible pricing strategies stimulate consumer interest and increase sales. Training farmers on modern marketing and sustainable farming practices improves the skills and competitiveness of the agribusiness sector as a whole.
Trendjacking Strategies by Influences : Their Impact on Engagement and Costumer Purchase Decisions in the Digital Era Heti Hendrayati; Irma Setyawati; Tri Waluyo
International Journal of Educational and Life Sciences Vol. 2 No. 8 (2024): August 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijels.v2i8.2381

Abstract

This research aims to understand the impact of trendjacking strategies employed by influencers on audience engagement and consumer purchase decisions in the digital era. We used a quantitative research approach to collect data from respondents and analyze the relationship between engagement, influencer influence, and purchase decisions. The study shows that high engagement positively correlates with purchase decisions, with 70% of actively engaged respondents more likely to buy products promoted by influencers. Furthermore, influencers not only directly influence purchase decisions but also enhance audience engagement with the content they present. This study highlights the importance of authenticity and content relevance in marketing strategies and the use of trendjacking as a method to increase brand awareness and effectively influence consumer behavior. These findings provide valuable insights for marketers in designing more effective campaigns on social media platforms.
Analysis of the use of information and communication technology in agribusiness management Tri Waluyo
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

The development of information technology has had a significant impact on various sectors, including agribusiness. In this context, this research will focus on how agribusiness actors adopt and utilize information technology to increase the efficiency, productivity and sustainability of their operations. This research aims to analyze the use of information technology in the context of agribusiness management. This research uses a qualitative approach with a literature study method. The research results show that the use of information technology, such as Management Information Systems (SIM) and mobile applications, has a positive impact on agribusiness management by increasing farmers' operational efficiency. The use of Internet of Things (IoT) and sensors in weather and crop monitoring helps in smarter decision making, while RFID and drone technology supports inventory tracking and farmland monitoring. E-commerce platforms facilitate direct transactions between farmers and consumers, opening wider market access. In the supply chain, technology minimizes waste, increases distribution efficiency, and ensures the safety of agricultural products. Overall, this research confirms that the integration of technology in agribusiness management makes a significant contribution to increasing the productivity and sustainability of the agricultural sector.
Application of Internet of Things (IoT) Technology in Agro-Industrial Supply Chain Management Tri Waluyo
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 03 (2023): Informatika dan Sains , Edition December 2023
Publisher : SEAN Institute

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Abstract

The agro-industrial supply chain is a complex network and involves various parties, from farmers, producers, distributors, to consumers. The use of IoT is expected to increase efficiency, transparency and timeliness in all agro-industrial supply chain processes. This research aims to investigate and analyze the impact of implementing Internet of Things (IoT) technology in agro-industrial supply chain management. This research uses a qualitative approach with descriptive methods. The research results show that the application of the Internet of Things (IoT) in agro-industry, especially in supply chain management, has a significant positive impact. The use of sensors and connected devices enables real-time monitoring of plant conditions, product quality and distribution efficiency. This technology provides the opportunity to manage resources such as water and fertilizer more efficiently, reducing environmental impact and production costs. Additionally, IoT opens up transparency in supply chains, meets consumer demands for more detailed information, and gives supply chain management the ability to respond more quickly to market changes. Thus, the research results confirm that IoT implementation can improve the performance and sustainability of agro-industrial supply chains.
AN INTEGRATIVE MODEL OF COMPETENCE, COMMITMENT, AND PERFORMANCE IN ACHIEVING ORGANISATIONAL EFFECTIVENESS Apris Beniawan; Lijan Poltak Sinambela; Tri Waluyo
International Journal of Social Science Vol. 5 No. 4 (2025): December 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v5i4.11903

Abstract

This study explores an integrative model of competence, commitment, and performance in achieving organizational effectiveness. Modern organizations face increasingly complex challenges that require strategic human resource approaches. Competence encompasses the knowledge, skills, and attitudes that enable individuals to perform tasks effectively. Organizational commitment reflects employees’ emotional and psychological attachment to the organization’s values and goals. Performance is the tangible outcome of accumulated competence and commitment, manifested in productivity, work quality, and contributions to strategic objectives. The research was conducted at Barantin using a quantitative approach with Structural Equation Modeling (SEM) via SmartPLS. The sample consisted of 160 purposively selected respondents. The results indicate that employee performance has the most dominant influence on organizational effectiveness (original sample value 0.559; T-statistic 6.677), followed by organizational commitment (0.264; T-statistic 3.530), and work competence (0.161; T-statistic 2.887). All three variables show statistically significant effects on organizational effectiveness. This integrative model confirms that enhancing organizational effectiveness cannot rely on improving a single factor alone. Instead, it requires the synergy of competence, commitment, and performance. These findings support previous literature and offer a practical framework for HR policymakers to design sustainable and adaptive managerial interventions in response to evolving workplace dynamics.
Co-Authors Apris Beniawan Dwi Retnoningsih Efendi, Suryono Heti Hendrayati Irma Setyawati Khalid Farooq Kumba Digdowiseiso, Kumba Kusumaningrum, Anisa Putri Lijan Poltak Sinambela Mirjawal Mirjawal Olawole Olanre Fawehinmi Paring Sarjono R.A. Loretta Kartikasari Rahayu Lestari Resti Hardini Sandera Aria Pradini Keke Siti Falindah Padlee Sri Huning Anwariningsih Taryono