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Journal : JURNAL LENTERA BISNIS

STRATEGI CONTENT MARKETING INSTAGRAM DAN TANTANGANNYA DALAM MEMPERTAHANKAN CUSTOMER ENGAGEMENT Fard, Ahmad Muhlis Fanmaddamkhul; Vania, Amelindha
JURNAL LENTERA BISNIS Vol. 14 No. 3 (2025): JURNAL LENTERA BISNIS, SEPTEMBER 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i3.1975

Abstract

This study aims to determine the implementation of Instagram content marketing strategies and the challenges in maintaining customer engagement. This study uses a descriptive qualitative approach. The research subjects consisted of four informants divided into two categories: internal and external subjects. The data used included primary and secondary data collected through interviews, observation, and documentation. Data analysis was conducted using the Miles and Huberman method, which includes data reduction, data presentation, and conclusion and verification stages. The results of this study indicate that the implementation of the Instagram content marketing strategy @ngopibarengpintulangit has adapted content to the needs of the audience, especially the family segment, through the use of various Instagram features. The transition from soft selling to hard selling was carried out to encourage direct audience decisions, but the consistency of uploads, caption development, and suboptimal two-way interaction resulted in uneven engagement levels.
PURCHASE INTENTION PADA GEOTAGGING TIKTOK: PERAN PERFORMANCE EXPECTANCY, SOCIAL INFLUENCE, DAN PRICE VALUE Usmani, Nadhia Mananda; Vania, Amelindha
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2176

Abstract

The rapid development of social commerce platforms has transformed consumer purchasing behavior, particularly through location-based promotional features. Despite growing scholarly interest in purchase intention on digital platforms, empirical findings regarding the roles of performance expectancy, social influence, and price value remain inconsistent, and studies specifically addressing location-tagged food voucher promotions on TikTok are still limited. This study aims to examine the influence of performance expectancy, social influence, and price value on purchase intention among TikTok users exposed to food voucher promotions through the geotagging feature in Malang City. A quantitative approach was employed through a survey method involving 130 respondents selected via purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results demonstrate that all three variables positively and significantly influence purchase intention, both partially and simultaneously. Performance expectancy yielded a path coefficient of 0.264 (T-statistic = 2.647; p = 0.008), social influence of 0.276 (T-statistic = 3.631; p = 0.000), and price value emerged as the most dominant predictor with a path coefficient of 0.348 (T-statistic = 3.018; p = 0.003). Collectively, the three variables explain 63.1% of the variance in purchase intention (R² = 0.631). These findings confirm that consumers' perceived benefit of the feature, social recommendations within the platform, and the perceived economic value of vouchers are the primary drivers of purchasing intent in TikTok's geotagging ecosystem. Food and beverage SME practitioners are encouraged to optimize TikTok's geotagging feature by emphasizing functional benefits, leveraging user-generated recommendations, and offering competitively priced vouchers to effectively stimulate consumer purchase intention.