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All Journal Jurnal Kybernan Professional : Jurnal Komunikasi dan Administrasi Publik JURNAL PENGABDIAN KEPADA MASYARAKAT JAKP (Jurnal Administrasi dan Kebijakan Publik) International Journal of Demos Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Indonesian Journal of Social Science Research Jurnal Bisnis Mahasiswa MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Epistemik: Indonesian Journal of Social and Political Sciences PANDITA: Interdisciplinary Journal of Public Affairs Jurnal Multidisiplin Indonesia Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Contemporary Public Administration Review (CoPAR) Jurnal Sosial Sains dan Komunikasi (Ju-SoSAK) Jurnal Sosial Politik dan Hukum
Juliannes Cadith
Prodi Administrasi Negara FISIP Universitas Sultan Ageng Tirtayasa
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Evaluation of the Implementation of the M-Passport Application Policy at Kantor Imigrasi Kelas II TPI Cilegon Paulana, Tina; Agustino, Leo; Cadith, Juliannes
Indonesian Journal of Social Science Research Vol. 7 No. 1 (2026): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.07.01.46

Abstract

Public services in Indonesia are always related to the governance of government agencies, both central and regional, as well as state-owned enterprises, aimed at facilitating the fulfillment of people's rights as citizens. In its services, Direktorat Jenderal Imigrasi has taken a policy step to apply for passports through the M-Paspor application, which has been implemented starting in 2022. Kantor Imigrasi Kelas II TPI Cilegon is one of three Immigration Offices located in Banten Province. Based on the results of the SPBE evaluation in the Regional Government in Banten, Cilegon City received an index of 2.30, with a sufficient predicate. This study aims to evaluate the use of the M-Paspor application in order to accelerate passport issuance services. The CIPP evaluation model is used to evaluate the overall policy by considering the context, input, process, and product that can be used as comprehensive information for future policy improvement and development. The research method used is descriptive with a qualitative approach. The descriptive analysis obtained indicates that the use of the M-Paspor application has been running well but can be further improved to achieve fair and standardized public services.
Co-Authors ., Ismanto Anas Anas, Anas Andi Moch Januriana Andini, Nunung Arenawati Ayati, Yeyet Jahrotul Erni Indrawati Fauzi, Fadhil Miftah Hakim, Philips Handrianto, Dimas Hasanah, Neisa Hasanah, Nesia Nisatul Ima Maisaroh Janurina, Andi Moch Juliana Kandung Sapto Nugroho Leo Agustino Lubis, Petrik Manuel Maisaroh, Ima Maulana Yusuf Murod, Muhammad Fakhri Paulana, Tina Rina Yulianti Setiawati, Rahmalia Suhaedi, Edi Suryani, Eny Titi Stiawati Tunnisah, Elma Rahmah WICAKSONO, AGUNG SATRIO Zikra, Syarifatuz