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ANALISIS KUALITAS PELAYANAN PT. KERETA API INDONESIA (PERSERO) KERETA API SILIWANGI SUKABUMI-CIANJUR Kaulika, Yaiza Wilona; Sampurna, Rizki Hegia; Basori, Yana Fajar
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol. 12 No. 1 (2023): Mimbar Jurnal Penelitian Sosial dan Politik (Juni)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/jpsp.v12i1.1912

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisa kualitas pelayanan PT. Kereta Api Indonesia (Persero) Kereta Api Siliwangi Sukabumi-Cianjur. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan deskriptif. Populasi dalam penelitian ini adalah penumpang Kereta Api Siliwangi Sukabumi-Cianjur sebanyak 1.099 penumpang. Sampel yang diambil sebanyak 92 penumpang dengan menggunakan metode Simple Random Sampling. Teknik pengumpulan data menggunakan kuesioner dan wawancara. Hasil dalam penelitian ini menunjukkan bahwa kualitas pelayanan Kereta Api Siliwangi memperoleh persentase sebesar 88,76%, dan uji hipotesis memperoleh nilai t_hitung 91.268 > t_tabel 1.66177. Maka H0 ditolak dan Ha diterima. Hal ini menunjukkan bahwa kualitas pelayanan Kereta Api Siliwangi Sukabumi-Cianjur dapat dikatakan baik. Kata Kunci : Pelayanan Publik, Kualitas pelayanan, Kereta Api Siliwangi Abstract This study aims to know anayize the service quality of PT. Indonesian Railways (Persero) Siliwangi Train Sukabumi-Cianjur. The study use a quantitative method with a descriptive approach. The population in this study is 1,099 passengers of the Siliwangi Train Sukabumi-Cianjur. Samples are 92 passengers, selected through a Simple Random Sampling method. Data collection techniques use questionnaires and interviews. The results of this study indicate that the service quality of the Siliwangi Train obtains a percentage of 88.76%, and the hypothesis test obtains a value of t_count 91,268 > t_table 1,66177. It means H0 is rejected and Ha is accepted. This shows that the service quality of the Siliwangi Train Sukabumi-Cianjur falls into a good category. Key Words : Public Service, Service Quality, Siliwangi Train
EFFECTIVENESS OF ZERO NEW STUNTING PROGRAM IN SUKABUMI CITY Aulia, Vina Destiani; Sampurna, Rizki Hegia; Meigawati, Dine
DIA: Jurnal Administrasi Publik Vol 22 No 02 (2024): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v22i02.10081

Abstract

The purpose of this study was to determine the effectiveness of the zero new stunting program in Sukabumi City. The method used in this study was a quantitative research method with a descriptive approach. The population in this study were mothers who have toddlers in Sukabumi City, with a total of 100 samples. In this study, researchers used data collection techniques of observation, questionnaires/questionnaires, and literature study. In this study using a Likert scale measurement, with a Likert scale, the variables to be measured are translated into variable indicators. The results of this study indicate that the dimensions of achieving the goals of the zero new stunting program in Sukabumi City obtained a result of 75.8%. The integration of Sukabumi City Government in implementing the zero new stunting program in Sukabumi City obtained a result of 75.13%. And the success rate of adaptation of the zero new stunting program in Sukabumi City was 76.28%.
THE QUALITY OF SERVICE IN DIVORCE CASES AT THE SUKABUMI RELIGIOUS COURT Fauzi, Tia; Mulyadi, Andi; Sampurna, Rizki Hegia
DIA: Jurnal Administrasi Publik Vol 22 No 02 (2024): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v22i02.10312

Abstract

The purpose of this research is to determine the quality of divorce case services at the Sukabumi Religious Court, and to find out what are the driving and inhibiting factors in providing divorce case services at the Sukabumi Religious Court. The research approach used in this research is a qualitative approach. The unit of analysis in this research is the one-stop Integrated Service function. The data collection techniques used was observation, interview, and documentation. This research uses data triangulation in testing data validity or data validation. The data analysis techniques used are data reduction, data presentation, and conclusion drawing. The study highlights noteworthy improvements in the operations of the Sukabumi Religious Court, which encompass upgraded complaints desks and waiting room facilities, indicative of heightened accessibility. Demonstrating empathy awareness, measures have been taken to comprehend applicants' socio-economic conditions. Service reliability is bolstered through monthly evaluations and the provision of clear procedural information. The court's prompt resolution of complaints underscores its commendable responsiveness. Moreover, endeavours to uphold privacy and professionalism contribute to fostering confidence in the court's proceedings.
EVALUATION OF THE FUNCTION OF DPRD LEGISLATION IN THE PROCESS OF FORMING REGIONAL REGULATIONS IN THE CITY OF SUKABUMI Jaelani, Ijan; Sampurna, Rizki Hegia; Hikmat, Asep
DIA: Jurnal Administrasi Publik Vol 22 No 02 (2024): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v22i02.10625

Abstract

The Regional People's Representative Council (DPRD) as an element of government is explained in Law Number 23 of 2014, which stipulates that the DPRD and Regional Government have maximum autonomy within the framework of the Unitary State of the Republic of Indonesia. Articles 149 and 150 states that the DPRD has three main functions: legislation, budget, and supervision. The legislative function includes the creation of Regional Regulations (Perda) through DPRD initiatives or proposals, which are then discussed and approved or rejected. Sukabumi City Propemperda has targets and work plans in drafting regional regulations to create regional regulations that are productive and beneficial for the progress of the city. However, of the expected 59 Propemperda targets, only 37 were successfully realized. Of the 37 Propemperda that were passed as regional regulations, only 2 of them came from DPRD initiatives. This research aims to evaluate the function of DPRD legislation in the process of forming regional regulations in the City of Sukabumi, using William N. Dunn's (2003) public policy evaluation theoretical framework, which includes effectiveness, efficiency, adequacy, alignment, responsiveness, and accuracy. The research method used is descriptive qualitative, with data collection techniques in the form of semi-structured interviews, observation, and documentation studies. Data analysis was carried out based on the Miles and Huberman approach. The research results show that there are still many targets that have not been achieved each year, and the implementation of regional regulations is not always by the expected goals. The advice given is the need for commitment from the council and local government to implement regional regulations optimally
IS CHINA A THREAT TO INDONESIA: A DISCOURSE ANALYSIS OF MAJOR INDONESIAN NEWSPAPERS’ COVERAGE ON THE CHINA ISSUES Sampurna, Rizki Hegia
JISPO Jurnal Ilmu Sosial dan Ilmu Politik Vol. 8 No. 1 (2018): JISPO Vol. 8 No. 1 (2018): JISPO Vol 8 No 1 2018
Publisher : Faculty of SociaI and Political Sciences (FISIP), Universitas Islam Negeri (UIN) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jispo.v8i1.4317

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This study aims to find out how China's threat narratives are represented in the potrayal of Chinese issues in major Indonesian newspapers. The study found that some elements or themes of the Chinese threat theory are represented in four Indonesian major newspapers namely Republika, Jawa Pos, Jakarta Pos and Kompas. Mainland Chinese workers, infrastructure projects under China, and transnational drug trafficking appeared as the frequent themes of the China threat in these newspapers. However, the four newspapers were divided and took different public attitudes about the Chinese threat narrative. On the one hand, Republika and Jawa Pos tend to take the public side and are more inclined towards echoing Chinese threat narrative. On the other hand, the Jakarta Post and Kompas seem to take a government stance and neutralize the China issues from the threat narrative.
A CRITICAL REVIEW OF THE IMPACT OF MULTINATIONAL CORPORATIONS (MNCS) ON INDONESIAN ECONOMY Sampurna, Rizki Hegia
JISPO Jurnal Ilmu Sosial dan Ilmu Politik Vol. 9 No. 1 (2019): JISPO Vol 9 No 1 2019
Publisher : Faculty of SociaI and Political Sciences (FISIP), Universitas Islam Negeri (UIN) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jispo.v9i1.4359

Abstract

Multinational Corporations (MNCs) undoubtedly have an important contribution to the development of national economy of a particular country. Indonesia is not without exception. Nevertheless, many experts are critical on the negative effects brought by MNCs. This study is set to survey the extant literatures on the impact of FDI/MNCs on Indonesian economy.  Based on the critical review of these literatures, the study suggets that MNCs might bring both favorable and unfavorable impacts on the national economy of Indonesia. The economic spillovers, technology transfer, and boosting trade performance are mostly higlighted favorable impacts.  The involvement of MNCs in the country’s economy is considered to be an easy way or short-cut for the government to engineer economic growth. On the other hand, MNCs are also considered harmful to the country’s economy. Some of mostly highlighted negative impacts of MNCs are creating dependent development, limited technology transfer, labor exploitation, encouraging government collusive practices, and environmental damage.
THE ‘SIMPELAKU’ EXPERIENCE: ANALYZING SERVICE QUALITY AT THE POPULATION AND CIVIL REGISTRATION OFFICE IN CIANJUR REGENCY Anwar, Zahra Laisha; Sampurna, Rizki Hegia; Nur, Tuah
DIA: Jurnal Administrasi Publik Vol 23 No 01 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i01.10870

Abstract

This study aims to analyze the quality of services of the Integrated Population Administration Service Management Information System (SIMPELAKU) at the Cianjur Regency Population and Civil Registration Office; SIMPELAKU is a public service innovation to make it easier for people to access population and civil registration document recording services without having to come directly to the office. The research method used is quantitative with a descriptive approach. The research sample was 100 people from Cianjur Regency who submitted population documents through SIMPELAKU. This study uses the theory of Zeithaml, Parasuraman & Berry (1988: 12-40) which has five dimensions, namely tangibles, reliability, responsiveness, assurance and empathy. The results showed that the service quality of DKPS Cianjur Regency was good, with tangibles having the lowest contribution of 17.52. The indicator of officers responsible for providing services received the highest average of 4.59, while the indicator of office facilities suitable for use received the lowest average of 4.33.
IMPLEMENTATION OF THE VILLAGE FUND PROGRAM IN DEVELOPMENT AND COMMUNITY EMPOWERMENT IN LENGKONG DISTRICT SUKABUMI REGENCY NP, Qinanti Maulid; Rachmawati, Ike; Sampurna, Rizki Hegia
DIA: Jurnal Administrasi Publik Vol 23 No 01 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i01.11083

Abstract

Village funds are a means to support the implementation of community empowerment, Development, and village government in improving community welfare. This research aims to find out how the implementation of the Village Fund Program in Development and Community Empowerment is carried out in the Lengkong District. This research method uses a qualitative research method with a descriptive approach using the theory from Charles O. Jones. The technique used in determining informants is a non-probability sampling techniques with snowball sampling. Data collection techniques include observation, interviews, documentation, and audio-visual materials. The results of this study indicate that the Implementation of the Village Fund Program in Development and Community Empowerment in Lengkong District has been running well, judging from the organization, parties involved, implementation activities, and operational procedures that have been running well. Communication and coordination between the parties involved are going well, and from the application of human resources is still not evenly distributed; public response is also pro and contra. Meanwhile, the efforts made have been going well, and the implementation of development and community empowerment is in accordance with the available budget.
IMPLEMENTATION OF HIV AIDS PREVENTION POLICY IN SUKABUMI REGENCY Suhendar, Risma Sri Mulyani; Nur, Tuah; Sampurna, Rizki Hegia
DIA: Jurnal Administrasi Publik Vol 23 No 01 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i01.11090

Abstract

The title of this research is "Implementation of HIV/AIDS Prevention Policy in Sukabumi Regency." This research focuses on implementing the HIV/AIDS prevention program by the AIDS Prevention Commission (KPA) of Sukabumi Regency. The research problem is the increasing cases of HIV/AIDS in the Sukabumi Regency. The method is descriptive qualitative, with data collection through observation, interviews, and documentation. The theory used is Van Meter and Van Horn (1975). Informants were determined using the non-probability sampling technique and snowball sampling method. The results showed that the implementation of the HIV/AIDS prevention program in Sukabumi Regency has not been optimal. Communication between organizations has been quite good, with clear roles. However, human resources still need to be improved compared to the wide area that needs to be handled, and the government fully supports this program. In addition, in terms of economic, social, and political aspects, differences in interests still hinder good partnerships at the village government level.
THE INFLUENCE OF CAMAT LEADERSHIP ON COMMUNITY AWARENESS IN PAYING LAND AND BUILDING TAXES IN CIBEUREUM DISTRICT, SUKABUMI CITY Juanda, Erfina; Sampurna, Rizki Hegia; Nur, Tuah
DIA: Jurnal Administrasi Publik Vol 23 No 01 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i01.11160

Abstract

Based on the results and research discussion , it can be concluded that there is a positive and significant influence from the sub -district head's leadership on community awareness in paying land and building taxes in Cibeureum District, Sukabumi City . This is shown by the level of influence of the sub-district head's leadership on people's awareness of paying land and building taxes of 52 % . This value was obtained from the analysis results of the coefficient of determination of the regression model which was obtained as large as 0.496. This value shows that the magnitude of the influence is 52% and the remainder is influenced by other factors not explained in this study. Then, based on the correlation coefficient test , it was found that the leadership variable on community awareness in paying land and building taxes in Cibeureum District had a high level of relationship of around 0.725 , thus, the better the leadership pattern . sub - district heads implemented in Cibeureum District will increase public awareness in paying land and building taxes so that tax revenues in the District will increase.