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Gugum Pamungkas
Sekolah Tinggi Ilmu Kesehatan Dharma Husada
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HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PELANGGAN DI LABORATORIUM KLINIK PRODIA BUAH BATU rohimah, ai titin; pamungkas, gugum
Jurnal Sehat Masada Vol 18 No 2 (2024): Jurnal Sehat Masada
Publisher : Sekolah Tinggi Ilmu Kesehatan Dharma husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38037/jsm.v18i2.482

Abstract

Laboratories are required to improve the quality of service so that customer satisfaction increases. Based on a preliminary study of secondary data on the results of the customer satisfaction index (CSI) in 2021, the results obtained for service CSI were 97.34%, while in 2022 the results obtained were 92.95%, with a CSI target of ≥ 85%. Even though the target has been reached, from this evaluation there is a decrease in CSI results in 2022 of 4.39% compared to 2021, this occurs because there is a decrease in scores related to service quality. The purpose of this study was to determine the relationship between service quality and customer satisfaction at the Prodia Buah Batu Clinical Laboratory. The research design is a quantitative type with a correlative analytic design using a cross sectional approach. The sampling technique used was purposive sampling and obtained 79 respondents. Data analysis using univariate and bivariate, Chi quare test. The results showed that there was a relationship between service quality and customer satisfaction at the Prodia Buah Batu Clinical Laboratory, with a p value = 0.000. Based on the results of the study it can be concluded that the quality of service received by customers can affect the condition of customer satisfaction. It is recommended for the Prodia Buah Batu Clinical Laboratory to improve service quality, especially the Responsiveness aspect and for customer satisfaction, especially the service excellence aspect.
EVALUASI PEMANFAATAN APLIKASI MATERNAL PERINATAL DEATH NOTIFICATION (MPDN) DI WILAYAH KERJA DINAS KESEHATAN KABUPATEN BANDUNG TAHUN 2024 Pamungkas, Gugum; Luthfiyani, Heni; nurhayati asih, tri; Ramdhan, Arfian Hikmat
Jurnal Sehat Masada Vol 19 No 1 (2025): Jurnal Sehat Masada
Publisher : Sekolah Tinggi Ilmu Kesehatan Dharma husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38037/jsm.v19i1.512

Abstract

Background: Based on the results of the 2020 Long Form Population Census, there was a decrease in the Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR) nationally. However, when compared to other ASEAN countries, Indonesia is still among the countries with the highest MMR and IMR. Maternal Perinatal Death Notification (MDPN) is a fast, structured maternal and infant death reporting application utilising the latest information technology and can be used for tactical decision-making in efforts to reduce MMR and IMR. MPDN is also an integral part of the Maternal Perinatal Surveillance & Response (AMP-SR) Audit process. The purpose of the study was to evaluate the utilisation of the MPDN application in the working area of the Bandung Regency Health Office in 2024 based on the input, process and output components. The research method is qualitative research with in-depth interviews and observations to 7 informants. Research results: input: Human resources have been socialised, MPDN management should not be assigned to one person, facilities and infrastructure are sufficient, budget is available from the Health Operational Assistance (BOK) Puskesmas for death case tracking, Team Decree needs to be updated annually. Process: study sites have been registered in MPDN, not all deaths have been notified, reporting of Autopsy Verbal (OV) and Medical Summary (RM) is incomplete and not within the specified timeframe, zero reporting has not been done every month. Output: Recap of death report has not been made and reported every month, OV and RM documents need to be hardcopy/softcopy. Conclusion: Death notification has been implemented quite well, but needs improvement in reporting death cases in MPDN so that it can be optimally utilised for AMP-SR.
STRATEGI PEMASARAN LAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH BANDUNG KIWARI Pamungkas, Gugum
Jurnal Sehat Masada Vol 19 No 2 (2025): Jurnal Sehat Masada
Publisher : Sekolah Tinggi Ilmu Kesehatan Dharma husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38037/jsm.v19i2.567

Abstract

RSUD Bandung Kiwari is a hospital owned by the Bandung City Government which was previously named the Bandung City Mother and Child Special Hospital (RSKIA) and is registered with the Indonesian Ministry of Health. In 2019-2020 RSUD Bandung Kiwari experienced a decrease in visits, but in 2021-2022 RSUD Bandung Kiwari experienced an increase in return visits. Purpose is analyze the health service marketing strategy at Bandung Kiwari Hospital in 2023. Research method is qualitative descriptive. Data collection techniques use interview, observation and documentation. There were seven informants consisting of four key informants and three secondary informants. The hospital continues to maintain the quality and add new services needed by the community. The services Bandung Kiwari Hospital are more oriented towards Type B General Hospital, prices are set in accordance with Perwal/175/2018, the place is in the middle of Bandung City, promotions are carried out using all the updated media.
EVALUASI KEPATUHAN PELAPORAN INDIKATOR NASIONAL MUTU (INM) RUMAH SAKIT DI JAWA BARAT Pamungkas, Gugum; Putri, Intan Ananda
Jurnal Sehat Masada Vol 20 No 1 (2026): Jurnal Sehat Masada
Publisher : Sekolah Tinggi Ilmu Kesehatan Dharma husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38037/jsm.v20i1.582

Abstract

Background: The quality of hospital healthcare services can be measured through the periodic reporting of National Quality Indicators (NQI). NQI reporting constitutes a crucial component in quality improvement efforts and hospital accreditation assessment, as stipulated in Minister of Health Regulation No. 30 of 2022. However, some hospitals remain non-compliant with reporting requirements, necessitating a comprehensive evaluation of the underlying challenges. Objective: This study aimed to evaluate compliance with NQI reporting in hospitals that have never submitted reports by analyzing input, process, and output factors influencing its implementation. Methods: A qualitative study with an evaluative approach was conducted through in-depth interviews, observation, and document review. Informants included the Hospital Quality Assurance Officer and the Quality Team of the West Java Provincial Health Office. Data were analyzed using thematic analysis based on the Input–Process–Output (IPO) framework. Results: Compliance with NQI reporting was influenced by input factors, including staff knowledge and understanding, availability of infrastructure, the presence of standard operating procedures (SOPs), and training. In the process component, technical application issues, reporting delays, and suboptimal internal monitoring were identified. From the output perspective, non-compliance affected hospital accreditation processes and highlighted the need for technical guidance and capacity-building from the Health Office. Conclusion: Compliance with NQI reporting is strongly influenced by input readiness, smooth reporting processes, and supportive evaluation and supervision. Strengthening staff capacity, improving system and application support, and ensuring consistent internal monitoring are essential to enhance NQI reporting compliance.
PERILAKU MEROKOK DAN DURASI TIDUR SEBAGAI KORELASI KESEHATAN MENTAL DI KALANGAN MAHASISWA KESEHATAN MASYARAKAT Ruhyat, Ejeb; Prawira, Teguh; Tusrini, Weni; Pamungkas, Gugum
Jurnal Sehat Masada Vol 20 No 1 (2026): Jurnal Sehat Masada
Publisher : Sekolah Tinggi Ilmu Kesehatan Dharma husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38037/jsm.v20i1.585

Abstract

Background Mental health among students is related to lifestyle factors such as smoking behavior and sleep duration. Smoking behavior can have detrimental effects on mental health. Similarly, sleeping habits among students can also impact their mental well-being. Poor sleep duration can worsen the mental well-being of students. Objective The aim of this study is to analyze the relationship between smoking behavior and sleep duration with the mental health of students in the Departmen Public Health STIKes Dharma Husada Bandung. Research Method this study employs a descriptive quantitative method with a cross-sectional approach. The research was conducted on 109 students. The results were obtained using the chi-square test with a P-Value = 0.000. There is a significant relationship between smoking behavior and sleep duration with the mental health of students (P-Value 0.000 < 0.05). Conclusion 85 non-smoking students were found to have a 24,7% indication of mental health disorders, while among the 24 smoking students, 87,5% were indicated to have mental health disorders. Students with very good sleep duration (>7 hours) showed a 16,7% indication of mental health disorders, whereas students with very poor sleep duration (<5 hours) had a 90,7% indication of mental health disorders.
Co-Authors Anggraeni, Sariah Aulia, Nursyifa Berty Risyanti Dwi Tamara, Metha Eem Kusmiati Ejeb Ruhyat Febriani, Weny Hartiningsih, Siti Sugih Intan Puspita Sari Kadir Kadir Kadir, Kadir Kadir, Kadir Kurniasari, Nina Kusmiati, Eem Luthfiyani, Heni Maya Indriati Meta Dwi Tamara Naelul Inayah, Neli Nafis Sjamsuddin, Irfan Neli Naelul Inayah Prawira, Teguh Puspita Sari, Intan Putri, Intan Ananda Rahmawati, Papuli Ramdhan, Arfian Hikmat Rezki Widia Utami rohimah, ai titin Rosalina, Ranti Resmi Surtimanah, Tuti Tri Nurhayati Asih Tusrini, Weni Tusrini, Weny Tuti Surtimanah Widia Utami, Rezki Yeni Mahwati Yunilestari , Astri Sri