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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan J-SAKTI (Jurnal Sains Komputer dan Informatika) IJISTECH (International Journal Of Information System & Technology) JURNAL MAHAJANA INFORMASI TRIDARMA: Pengabdian Kepada Masyarakat (PkM) JTIK (Jurnal Teknik Informatika Kaputama) INFOKUM Community Development Journal: Jurnal Pengabdian Masyarakat Patria : Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Komputer dan Sistem Informasi (JIKOMSI) Journal of Computer Networks, Architecture and High Performance Computing Jurnal Pengabdian kepada Masyarakat Nusantara IJISTECH Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) Jurnal Sistem Informasi dan Teknologi Jaringan Jurnal Media Informatika J-SAKTI (Jurnal Sains Komputer dan Informatika) Journal of Artificial Intelligence and Engineering Applications (JAIEA) Jurnal Pengabdian Pancasila (JPP) LOFIAN: Jurnal Teknologi Informasi dan Komunikasi Indonesian Journal of Advanced Research (IJAR) Jurnal ICT : Information and Communication Technologies Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif Jurnal Sistem Informasi dan Teknologi Jaringan
Marpaung, Preddy
STMIK Pelita Nusantara, Medan
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Journal : JURNAL MAHAJANA INFORMASI

 1 
Penerapan Metode Servqual Dalam Penentuan Tingkat Kepuasan Pelayanan Masyarakat Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Deli Serdang Nita Susanti Br Perangin-Angin; Preddy Marpaung
JURNAL MAHAJANA INFORMASI Vol 6 No 2 (2021): JURNAL MAHAJANA INFORMASI
Publisher : Universitas Sari Mutiara Indonesia Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jurnal mi.v6i2.2447

Abstract

Service serves to help the needs of others by providing convenience in meeting all the necessary needs. In carrying out service activities, public service providers are one of the main functions in good governance. In the field of government, service issues play an important role because they involve the public interest and the interests of the entire community, and the quality of service becomes a benchmark for evaluating an agency. Every public service provider institution is required to provide the best service for the community, fast, precise service and meet the needs of the community so that people are satisfied with the services they get. One of the government agencies in the field of public services is the Department of Population and Civil Registry of Deli Serdang Regency. This study uses a decision support system using the Servqual (Service Quality) method in determining the level of satisfaction of community services at the Department of Population and Civil Registration of Deli Serdang Regency. This study uses five main dimensions, namely tangibles or physical evidence, Reliability or reliability, Responsiveness or responsiveness, Assurance or certainty and certainty, and Empathy. This study uses 9 alternative data as service test materials. The results of this study indicate that KK services get very satisfactory results, marriage certificate citation services, death certificate citations, and online population data get satisfactory results, KK services, transfer certificates, birth certificate citations, child identity cards. , and divorce certificates get satisfactory results.
Implementasi Metode Moora Pada Sistem Pendukung Keputusan Untuk Pemilihan Hotel Terbaik Di Kota Medan Marpaung, Preddy; Siahaan, R. Fanry; Febrian, Ibnu; Putri, Widia
Jurnal Mahajana Informasi Vol 7 No 2 (2022): JURNAL MAHAJANA INFORMASI
Publisher : Universitas Sari Mutiara Indonesia Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jurnalmi.v7i2.3680

Abstract

A hotel is a temporary lodging place intended for the general public, both individually and in groups, who come from different areas as well as for the people in the area. Hotels are often used by the community as a place to rest or stay because they are considered a comfortable place to rest or other things that support the convenience of the community. The development of hotels in various cities can be said to be very rapid, judging by the large number of hotels, both star and jasmine class, which are scattered in various cities in Indonesia, one of which is Medan City. According to the central statistics agency for North Sumatra in 2017 the city of Medan has 11,366 hotels. With the large number of hotels in the city of Medan scattered in several locations with various hotel classes, hotel rates and hotel facilities make it difficult for people to determine which hotel is appropriate according to existing criteria. If you choose the wrong hotel where to stay where there are no guarantees such as comfort, facilities and others as desired, it will not have an impact on people who want to stay overnight. Therefore it is necessary to implement a method to support a decision support system for choosing the best hotel in the city of Medan according to the desired criteria. Researchers implemented the Multi-Objective Optimization by Ratio Analysis method or commonly abbreviated as the MOORA method in a decision support system to choose the best hotel in the city of Medan. The reason researchers use this method is because several previous researchers used a lot of decision support systems using the MOORA method in solving problems in decision makers. With this research, the public will gain new knowledge to choose hospitality in the city of Medan. Where the outcome promised by the researchers in this study is the sinta 5 accredited journal.
Co-Authors AA Sudharmawan, AA Ananda, Shela Arta Putri Simalanggo Bosker Sinaga Daniel Pariang Dedi Candro Parulian Sinaga Dedi Candro Parulian Sinaga Dhalawa, Dedi Dona Pasaribu Fadya Larasati Febrian, Ibnu Halawa, Cerah K. Halawa, Dedi Dermawan Henri Pandiangan Ibnu Febrian Ibnu Pebrian Lidia Yunita Miftahul Jannah Muliati Laia Muliati Muliati Murniati Laia Ndruru, Ifanlius Nidya Banuari Nita Susanti Br Perangin-Angin Novi Putriani Giawa Odirianus Laia Pardede, AM H Parulian Sinaga, Dedi Candro Pasaribu, Sutrisno A. Pasaribu, Sutrisno Arianto Putri, Widia Reivan, M Rinawati Silaen Risa Kartika Lubis Rita Hamdani Rozi, Ahmad Sati, Fadya Lara Siahaan, R. Fanry Sianipar, Baringin Sibarani, Alexander J.P. Silaen, Rinawati Simangunsong, Agustina Sinaga, Anita Sindar RM Sinaga, Dedi Candro Parulian Sinaga, Lamganda S Sinulingga, Silvani Sitio, Arjon Samuel Sitohang, Amran Sitompul, Kristin L. Stanisnicolaus Baene Suci Amalia Sari Susanto, Asen Tampubolon, Gunung Juanda Widia Putri Wiknes Kumar Windy