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All Journal Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Sains Manajemen dan Bisnis Indonesia BUDGETING : Journal of Business, Management and Accounting Jurnal Mahasiswa Manajemen International Journal of Education Management and Religion Proceeding of International Conference on Social Science and Humanity
Toni Herlambang
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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THE RELATIONSHIP BETWEEN PATIENT SATISFACTION AND THE QUALITY OF SERVICES INGENERAL HOSPITAL OF MUHAMMADIYAH UNIVERSITY OF JEMBER Suryani, Yulita Erma; Toni Herlambang; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.222

Abstract

Objective: The purpose of this study was to determine the relationship between patient satisfaction with the quality of nursing services at the Muhammadiyah University General Hospital Jember. Method: The research methodology used a cross sectional research design with the type of correlation test. The sample of this study used quota sampling with a total of 84 respondents. Using Chi-Square statistics with a p-value of less than 0.05. Results: Research findings showed that the quality of nursing services with good quality and patient satisfaction with satisfied quality. The result of the Chi-Square Test is p = 0.020 and the contingency coefficient is 0.374. Based on the results of the study, there is a stronger relationship between the Quality of Nursing Services in clinics in Jember province with Hospitalized Patients. Novelty: Satisfaction is a model of balancing between expectations (performance standards that must be followed) with the actual performance performed by employees, as well as the subjective value satisfaction expressed by patients after receiving health services. Nursing service quality is an important component for health care institutions to meet the needs and expectations of patients. Good quality nursing services will increase client satisfaction. It is expected that this study will increase the willingness of hospital staff to provide patient care.
The Role Of Human Capital Development And Sustainable Leadership In Building Adaptive Organizations In The Sustainability Era Vina Riza Nurillah; Toni Herlambang; Feti Fatimah
International Journal of Education Management and Religion Vol. 3 No. 1 (2026): January 2026
Publisher : Pondok pesantren As-salafiyah As-Safi'iyyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71305/ijemr.v3i1.1167

Abstract

In the sustainability era marked by environmental uncertainty, technological disruption, and global socio-economic transformation, organizations are increasingly required to build adaptive capacities that ensure long-term resilience. The research aims to analyze how human-centered capability development and value-based leadership interact to create organizational adaptability that integrates economic, social, and ecological priorities. This study employs a qualitative descriptive method, collecting data through semi-structured interviews, document analysis, and observation within sustainability-oriented institutions. Data were analyzed using Miles and Huberman’s interactive model, encompassing data reduction, display, and conclusion drawing to interpret the interrelation between leadership, learning culture, and adaptive behavior. The findings reveal that Human Capital Development serves as the structural foundation that enhances innovation, learning agility, and employee empowerment, while Sustainable Leadership functions as the ethical compass that guides these human capacities toward responsible and forward-looking transformation. The integration of both elements generates a resilient, learning-oriented, and value-driven organizational ecosystem that continuously adapts to environmental, social, and technological shifts. In conclusion, the research emphasizes that adaptability in the sustainability era is a human-driven process grounded in continuous learning, ethical leadership, and systemic alignment. Organizations that invest in human capital and adopt sustainability-based leadership models demonstrate stronger resilience and competitiveness. These results contribute theoretically by integrating Dynamic Capability Theory and Sustainability Leadership Framework, and practically by offering a conceptual roadmap for organizations aiming to embed sustainability into their adaptive management systems.
Co-Authors 1Siti Aminah Abadi Sanosra Anggela Eka Anggraeni Eka Anggraeni Ayu Siti Munawaroh Dian Kusuma Wardani DWI CAHYONO Dwi Cahyono Cahyono Eko Budi Satoto Enggarwati, Rumi Feti Fatimah Haris Hermawan Hisyam Zaini Nur Sabilillah Ayuningtias Nursaidah Nursaidah Nurul Qomariah Retno Endah Supeni Supriyanto, Hamid Dwi Suryani, Yulita Erma Tatit Diansari Reskiputri Thamrin, Mohammad Trisafe Lukman Candra Vina Riza Nurillah Windarti, Aprilia