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THE RELATIONSHIP BETWEEN PATIENT SATISFACTION AND THE QUALITY OF SERVICES INGENERAL HOSPITAL OF MUHAMMADIYAH UNIVERSITY OF JEMBER Suryani, Yulita Erma; Toni Herlambang; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.222

Abstract

Objective: The purpose of this study was to determine the relationship between patient satisfaction with the quality of nursing services at the Muhammadiyah University General Hospital Jember. Method: The research methodology used a cross sectional research design with the type of correlation test. The sample of this study used quota sampling with a total of 84 respondents. Using Chi-Square statistics with a p-value of less than 0.05. Results: Research findings showed that the quality of nursing services with good quality and patient satisfaction with satisfied quality. The result of the Chi-Square Test is p = 0.020 and the contingency coefficient is 0.374. Based on the results of the study, there is a stronger relationship between the Quality of Nursing Services in clinics in Jember province with Hospitalized Patients. Novelty: Satisfaction is a model of balancing between expectations (performance standards that must be followed) with the actual performance performed by employees, as well as the subjective value satisfaction expressed by patients after receiving health services. Nursing service quality is an important component for health care institutions to meet the needs and expectations of patients. Good quality nursing services will increase client satisfaction. It is expected that this study will increase the willingness of hospital staff to provide patient care.
The Role Of Human Capital Development And Sustainable Leadership In Building Adaptive Organizations In The Sustainability Era Vina Riza Nurillah; Toni Herlambang; Feti Fatimah
International Journal of Education Management and Religion Vol. 3 No. 1 (2026): January 2026
Publisher : Pondok pesantren As-salafiyah As-Safi'iyyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71305/ijemr.v3i1.1167

Abstract

In the sustainability era marked by environmental uncertainty, technological disruption, and global socio-economic transformation, organizations are increasingly required to build adaptive capacities that ensure long-term resilience. The research aims to analyze how human-centered capability development and value-based leadership interact to create organizational adaptability that integrates economic, social, and ecological priorities. This study employs a qualitative descriptive method, collecting data through semi-structured interviews, document analysis, and observation within sustainability-oriented institutions. Data were analyzed using Miles and Huberman’s interactive model, encompassing data reduction, display, and conclusion drawing to interpret the interrelation between leadership, learning culture, and adaptive behavior. The findings reveal that Human Capital Development serves as the structural foundation that enhances innovation, learning agility, and employee empowerment, while Sustainable Leadership functions as the ethical compass that guides these human capacities toward responsible and forward-looking transformation. The integration of both elements generates a resilient, learning-oriented, and value-driven organizational ecosystem that continuously adapts to environmental, social, and technological shifts. In conclusion, the research emphasizes that adaptability in the sustainability era is a human-driven process grounded in continuous learning, ethical leadership, and systemic alignment. Organizations that invest in human capital and adopt sustainability-based leadership models demonstrate stronger resilience and competitiveness. These results contribute theoretically by integrating Dynamic Capability Theory and Sustainability Leadership Framework, and practically by offering a conceptual roadmap for organizations aiming to embed sustainability into their adaptive management systems.
Pengaruh Kompensasi dan Disiplin Kerja Terhadap Kinerja Karyawan Melalui Motivasi Kerja Purwaningsih Purwaningsih; Ni Nyoman Putu Martini; Toni Herlambang; Ahmad Rido'i Yuda Prayogi
Journal of Accounting, Finance, Taxation, and Auditing (JAFTA) Vol. 5 No. 1 (2023)
Publisher : Magister Akuntansi FB-UK.Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jafta.v5i1.7606

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui hubungan antara kompensasi dan disiplin kerja melalui motivasi kerja terhadap kinerja karyawan. Populasi penelitian ini adalah karyawan Mal Layanan Umum Kabupaten Banyuwangi. Metode pengumpulan data dilakukan dengan cara observasi, wawancara/wawancara dan angket. Penelitian ini menggunakan empat variabel. Teknik analisis data yang digunakan adalah Partial Least Square (PLS) dengan menggunakan aplikasi WarpPLS 5.0. Tingkat signifikansi yang digunakan dalam penelitian ini adalah 5%. Pengujian hipotesis pada koefisien jalur antar variabel dengan membandingkan p-value dengan alpha (0,05). Hasil penelitian membuktikan bahwa kompensasi dan disiplin kerja berpengaruh positif dan signifikan terhadap motivasi kerja, kompensasi berpengaruh dan disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, motivasi kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Implikasi penelitian ini adalah berkontribusi dalam mengembangkan teori-teori mengenai pelayanan publik yang berkaitan dengan pelayanan publik, sehingga nantinya dapat menyumbangkan ide-ide yang berguna bagi dunia ilmu pengetahuan pada umumnya dan khususnya untuk Ilmu Manajemen Sumber Daya Manusia untuk pelayanan publik.
ENHANCING SOLDIERS’ SUSTAINABLE PERFORMANCE THROUGH TRANSFORMATIONAL LEADERSHIP AND COMPENSATION: THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR Wisnu Adityara; Dwi Cahyono; Toni Herlambang
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 9 No. 1 (2026): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jam-ekis.v9i1.9440

Abstract

This study aims to examine the direct and indirect effects of transformational leadership and compensation on sustainable performance, with Organizational Citizenship Behavior (OCB) as a mediating variable among soldiers of the 509th Infantry Battalion. Using an explanatory research approach, data were collected from 80 soldiers through a structured questionnaire and analyzed using SEM-PLS. The results show that transformational leadership and compensation significantly improve sustainable performance. Both variables also positively influence OCB, which in turn enhances sustainable performance. Mediation testing confirms that OCB partially mediates the effects of transformational leadership and compensation on sustainable performance, indicating that voluntary extra-role behaviors serve as an important behavioral pathway through which leadership and compensation strengthen long-term performance stability. The novelty of this research lies in integrating sustainable performance with leadership, compensation, and OCB within a military context—an area that remains underexplored in previous studies. This study also provides new empirical evidence on how OCB functions as a strategic mediator in high-discipline, high-risk organizational environments. The findings contribute theoretically by reinforcing models of transformational leadership, compensation, OCB, and sustainable performance, while practically offering recommendations for strengthening leadership practices, compensation fairness, and voluntary behaviors to enhance long-term operational readiness in military units.
Pengaruh Pelatihan, Motivasi dan Lingkungan Kerja terhadap Kinerja Pegawai Badan Pendapatan Daerah Kabupaten Jember Dzicko Ardianto Priyadi; Toni Herlambang; Wenny Murtalining Tyas
Jurnal Manajemen Kreatif dan Inovasi Vol. 4 No. 3 (2026): Juli : Jurnal Manajemen Kreatif dan Inovasi
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmki-widyakarya.v4i3.6415

Abstract

This study aims to examine and analyze the effect of training, motivation, and work environment on employee performance at the Regional Revenue Agency (BAPENDA) of Jember Regency. The background of this research is based on the low achievement of Regional Original Revenue (PAD) targets, gaps in training implementation that have not been based on specific needs, variations in employee motivation, and work environment conditions that are not yet fully optimal. This study employs a quantitative approach. The population and sample consisted of all 125 employees of BAPENDA Jember Regency, selected using a saturated sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression analysis with the SPSS program. The results indicate that training has no significant effect on employee performance, with a t-value of 1.099, regression coefficient β = 0.063, and sig. 0.274 > 0.05; motivation has no significant effect on employee performance, with a t-value of −0.664, regression coefficient β = −0.036, and sig. 0.508 > 0.05; work environment has a positive and significant effect on employee performance, with a t-value of 8.939, regression coefficient β = 0.677, and sig. < 0.001. Simultaneously, the three variables explain 57.3% of the variation in employee performance (R² = 0.573), with the remaining 42.7% explained by other factors outside the model.