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All Journal Lingua Scientia Journal Jurnal IKA Lingua Didaktika: Jurnal Bahasa dan Pembelajaran Bahasa Jurnal Ilmu Sosial dan Humaniora International Conference on Education and Language (ICEL) Language Literacy: Journal of Linguistics, Literature, and Language Teaching Journal of Education Technology Bahasa: Jurnal Keilmuan Pendidikan Bahasa dan Sastra Indonesia Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat SEAQIL Journal of Language Education Southeast Asian Language and Literature Studies Aksara Ranah: Jurnal Kajian Bahasa
Putu Ayu Prabawati Sudana
Universitas Pendidikan Ganesha
Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Language Functions and Expressions Used in Handling Guest Complaints in Emails at New Sunari Lovina Beach Resort Dewa Ayu Nita Damayanti; Anak Agung Sri Barustyawati; Putu Ayu Prabawati Sudana
EDU SOCIETY: JURNAL PENDIDIKAN, ILMU SOSIAL DAN PENGABDIAN KEPADA MASYARAKAT Vol. 5 No. 2 (2025): June-September 2025
Publisher : Association of Islamic Education Managers (Permapendis) Indonesia, North Sumatra Province

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/edu.v5i2.1464

Abstract

Guest complaints were unavoidable in the hospitality industry, requiring appropriate language functions and expressions in handling guest complaints. This research aims to identify the language functions and expressions used to handle guest complaints in emails at the New Sunari Lovina Beach Resort. It focuses on how language functions and expressions are used. It used a qualitative document study, and data was collected through identification by taking multiple samples of complaint emails from New Sunari Lovina Beach Resort. This research showed that the staff at New Sunari Lovina Beach Resort used six types of language functions in responding to guest complaint emails, such as thanking, apologizing, giving a reason, offering something, suggesting, and showing sympathy. These language functions were realised through various language expressions in the staff's responses. From 18 emails, the data were grouped into eight representative cases due to similarities in the type of complaint and staff responses. This research contributed to examining the handling of guest complaints via email at New Sunari Lovina Beach Resort.
Heteroglossia in The Implementation of Language Policy on Campus Public Signs Paramarta, I Made Suta; Artawa, Ketut; Satyawati, Made Sri; Purnawati, Ketut Widya; Suputra, Putu Eka Dambayana; Sudana, Putu Ayu Prabawati
Bahasa: Jurnal Keilmuan Pendidikan Bahasa dan Sastra Indonesia Vol 7, No 2 (2025): Bahasa: Jurnal Keilmuan Pendidikan Bahasa dan Sastra Indonesia
Publisher : ppjbsip

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26499/bahasa.v7i2.1292

Abstract

This study aims, first, to analyze the realization of centripetal, centrifugal, and blurring forces in the implementation of language policies on campus public signage in Bali. Second, it seeks to map the positioning of national and regional language policies through the lens of heteroglossia. This research adopts a qualitative approach with a descriptive method. The subjects of the study include campus outdoor signs, campus management representatives, and students who were selected purposively. The study was conducted at five campuses in Bali, namely, Universitas Pendidikan Ganesha (UPG), Universitas Panji Sakti (UPS), STAHN Mpu Kuturan (MK), Monarch Singaraja (MS), and H.I Singaraja (HIS). Data were collected through observations, including photographing all campus public signs, and conducting interviews with campus management representatives and students. The data were analyzed using a descriptive-interpretative method. The study finds that centripetal and centrifugal language forces are evident in campus public signs through the utilization of particular languages. Indonesian, as the national language, strongly represents the centripetal force. Meanwhile, foreign languages such as English and regional languages like Balinese and Old Javanese signify the centrifugal force. These forces converge in blurring areas, where Indonesian, foreign languages, and regional languages are used simultaneously on the same public signs. The interaction between the centripetal and centrifugal forces is also evident in national and regional language regulations that support heteroglossia in campus public signage.  Abstrak Penelitian ini bertujuan, pertama, untuk menganalisis realisasi daya sentripetal, sentrifugal, dan kekaburan dalam implementasi kebijakan bahasa pada tanda luar ruang publik di lingkungan kampus di Bali. Kedua, kajian ini bertujuan untuk memetakan posisi kebijakan bahasa nasional dan daerah melalui perspektif heteroglosia. Pendekatan yang dipakai adalah pendekatan kualitatif dengan metode deskriptif. Subjek penelitian ini meliputi tanda luar ruang kampus, perwakilan manajemen kampus, dan mahasiswa yang dipilih secara purposif. Penelitian dilakukan di lima kampus di Bali, yaitu Universitas Pendidikan Ganesha (UPG), Universitas Panji Sakti (UPS), STAHN Mpu Kuturan (MK), Monarch Singaraja (MS), dan H.I Singaraja (HIS). Data dikumpulkan melalui observasi, termasuk memotret semua tanda luar ruang kampus, dan melakukan wawancara dengan perwakilan manajemen kampus dan mahasiswa. Data dianalisis menggunakan metode deskriptif-interpretatif. Penelitian ini menemukan bahwa daya bahasa sentripetal dan sentrifugal terlihat jelas pada tanda luar ruang publik kampus melalui penggunaan bahasa-bahasa tertentu. Bahasa Indonesia, sebagai bahasa nasional, merepresentasikan daya sentripetal. Sementara itu, bahasa asing, terutama bahasa Inggris, dan bahasa daerah seperti bahasa Bali dan Jawa Kuno menunjukkan daya sentrifugal. Kedua daya ini bertemu di area kekaburan, di mana bahasa Indonesia, bahasa asing, dan bahasa daerah digunakan secara bersamaan pada tanda luar ruang publik yang sama. Interaksi antara daya sentripetal dan sentrifugal juga terlihat pada peraturan bahasa nasional dan daerah yang mendukung heteroglosia pada tanda luar ruang kampus.
Expressive Speech Acts Used in Traditional Market Activities in Buleleng Bali to Avoid FTA Yuda Pramesti, Dewi Merlyna; Hermawan, Gede Satya; Sudana, Putu Ayu Prabawati
 Southeast Asian Language and Literature Studies Vol. 1 No. 1 (2024): Southeast Asian Languages and Literature Studies
Publisher : BRIN Publishing (Penerbit BRIN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55981/salls.2024.4931

Abstract

It is very common to use expressive speech acts, as a part of pragmatics, in speaking activities. They are the speech acts describing everything felt and thought by the speaker to reflect psychological statements such as annoyance, anger, and joy. They are intended to allow the interlocutors to interpret his speech as an evaluation. The purpose of this study is to find out what expressive speech acts are used to avoid FTA, and to find the factors causing them to be used by the traders, porters, and buyers at Pasar Anyar Buleleng. This current study is a case study conducted at Pasar Anyar, Buleleng, Bali. The research subjects include people involved in the communications taking place in the market such as traders, porters, and buyers. This study applies the qualitative method. The research was conducted at Pasar Anyar, Buleleng, as it is the largest market in Buleleng district and is visited by traders and buyers from every part of Buleleng district. The results of the study show that the subjects mostly using the expressive speech acts were traders and porters. The functions of expressive speech acts used are criticizing, interrupting, apologizing, sharing condolences, and being thankful. The factors leading to the emergence of expressive speech acts are divided into two; they are the internal factors coming from the speaker such as speech habits and wanting to familiarize himself/himself to the addressee, and the external factors such as educational background, and socio-cultural background of the interlocutors.
Describing English Restaurant Menu in Sign Language by Local Deaf and Hard of Hearing Restaurant Staff in Lovina Bali: Mendeskripsikan Menu Restoran Berbahasa Inggris dalam Bahasa Isyarat oleh Staf Restoran Tunarungu dan Tunarungu Lokal di Lovina Bali Karisma, Made Arya Wira; Sudana, Putu Ayu Prabawati; Adnyani, Ni Luh Putu Sri
Jurnal IKA Vol. 23 No. 2 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ika.v23i2.99459

Abstract

This study aims to describe how deaf and hard-of-hearing restaurant staff in the Lovina area of Bali explain English-language restaurant menus using local sign language when communicating with international customers. Additionally, the research explores how staff communicate about items not listed on the menu. A qualitative descriptive approach was employed, involving direct observation and in-depth interviews with deaf and hard-of-hearing staff at restaurants in Lovina The findings indicate that the staff utilize local sign language to effectively convey menu information to international customers. In instances where menu items are not available, they employ a combination of gestures, written notes, and translation applications to facilitate communication. This research highlights the importance of training in international sign language and the development of visual aids to enhance interactions between deaf and hard-of-hearing staff and international customers in the hospitality sector.
DIGITAL TECHNOLOGY INTEGRATION IN TEXT-BASED ENGLISH FOR FRONT OFFICE INSTRUCTION IN VOCATIONAL TOURISM EDUCATION: A MIXED METHOD STUDY Ni Putu Era Marsakawati; Rima Andriani Sari; I Ketut Armawan; Putu Ayu Prabawati Sudana
Language Literacy: Journal of Linguistics, Literature, and Language Teaching Vol 10, No 1: June 2026 (In Progress)
Publisher : Universitas Islam Sumatera Utara (UISU)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/ll.v10i1.13245

Abstract

This study investigates how digital technology is integrated into text-based English for Front Office (EFO) instruction to support language literacy, digital literacy, and employability skills in vocational tourism education. The integration of digital technology in English for Specific Purposes (ESP) has often been tool-oriented, with limited attention to teachers’ pedagogical practices in vocational contexts. The study employed a mixed-method design with an explanatory sequential approach involving 20 English teachers from vocational tourism schools. Data were collected through questionnaires, interviews, and document analysis. The data were analyzed using descriptive statistics and thematic analysis. The findings reveal that teachers utilize various digital technologies, including learning management systems, presentation tools, communication applications, video editing tools, virtual tours, and AI-based applications. These technologies are integrated through multimodal literacy practices such as role-play simulations, video projects, virtual tour narratives, and interactive assessments that engage students in reading, writing, speaking, and digital meaning-making. However, teachers face challenges related to limited infrastructure, varying levels of digital literacy competence, student motivation, and increased instructional workload. The study concludes that pedagogically grounded digital technology integration enhances text-based EFO learning by supporting language literacy and digital literacy in authentic workplace contexts. The findings imply the need for continuous teacher professional development and institutional support to promote sustainable literacy-oriented digital pedagogy in vocational tourism education. This study contributes to literacy-oriented ESP pedagogy by foregrounding teachers’ digital pedagogical practices in vocational tourism education.
Digital Interpreting Module Development for Consecutive and Simultaneous Interpreting: A Needs Analysis Putu Ayu Prabawati Sudana; Made Aryawan Adijaya; Rima Andriani Sari; Ni Putu Astiti Pratiwi; Putu Adi Krisna Juniarta
Ranah: Jurnal Kajian Bahasa Vol 15, No 1 (2026): Ranah: jurnal Kajian Bahasa
Publisher : Badan Pengembangan dan Pembinaan Bahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26499/rnh.v15i1.8547

Abstract

The article discusses a needs analysis for developing a digital interpreting module, with an emphasis on consecutive and simultaneous interpreting in higher education. This study employed a qualitative survey design in which questionnaires and semi-structured interviews were used to collect data from six professional interpreters. Key competencies, existing learning gaps, and digital learning needs were identified using descriptive and thematic analyses. The findings show that interpreting practice is commonly used in educational and tourism settings, such as workshops and field trips, where contextualized learning resources are required. The most crucial skill was the understanding of the tone, intent, and accents. Then, it was followed by stress management and cultural awareness. Another interesting aspect discussed in the article is the increasing use of web-based interpreting tools like Zoom, with minimal use of AI and LMS simulations. Abstrak Artikel ini membahas analisis kebutuhan untuk mengembangkan modul penerjemahan digital, dengan penekanan pada penerjemahan konsekutif dan simultan di lingkungan pendidikan tinggi. Penelitian ini menggunakan desain survei kualitatif, di mana kuesioner dan wawancara semi-terstruktur digunakan untuk mengumpulkan data dari enam juru bahasa profesional. Kompetensi kunci, kesenjangan pembelajaran yang ada, dan kebutuhan pembelajaran digital diidentifikasi melalui analisis deskriptif dan tematik. Temuan menunjukkan bahwa praktik penjurubahasaan umumnya digunakan dalam lingkungan pendidikan dan pariwisata, seperti lokakarya dan kunjungan lapangan, di mana sumber belajar yang kontekstual diperlukan. Keterampilan yang paling penting adalah pemahaman terhadap nada, niat, dan aksen. Selanjutnya, diikuti oleh manajemen stres dan kesadaran budaya. Aspek menarik lainnya yang dibahas dalam artikel ini adalah penggunaan yang semakin meningkat dari alat interpretasi berbasis web seperti Zoom, dengan penggunaan minimal AI dan simulasi LMS.
English Job Interview Analysis in the Hospitality Industry: Human Resource Professionals’ Prefer-ences Putu Ayu Prabawati Sudana; Made Aryawan Adijaya
Aksara Vol 38, No 1 (2026): AKSARA, EDISI JUNI 2026
Publisher : Balai Bahasa Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29255/aksara.v38i1.4954.265-279

Abstract

A job interview is a significant factor in the recruiting and selection process, particularly in the hospitality sector, where English is widely spoken. Despite their importance, there are only a few empirical research works dedicated to English job interviews in the hospitality environment. This study aims to examine the nature of job interviews in the hospitality industry based on human resource (HR) practitioners in terms of interview preparation, interview types, interview type questions, evaluation of the candidates, and interview etiquette. A qualitative research strategy was employed with 20 HR professionals in Bali through a validated questionnaire and semi-structured interviews. The findings show structured interviews are the most preferred type of interviews, followed by unstructured and behavioural interviews, respectively. Some of the most significant measured competencies are problem-solving, leadership, interpersonal, adaptability, and personal qualities. In addition to that, HR professionals emphasize professional interview etiquette, which involves punctuality, good appearance, attitude, and honesty. This study concludes that interviews are to be combined with other selection methods, which will lead to a more profound assessment of the applicants. These findings are applicable to the English for Specific Purposes (ESP), particularly in developing English job interview instructional materials for hospitality students.AbstrakWawancara kerja merupakan faktor penting dalam proses rekrutmen dan seleksi, terutama di sektor hospitality di mana bahasa Inggris banyak digunakan. Meskipun penting, hanya sedikit penelitian empiris yang fokus pada wawancara kerja dalam bahasa Inggris di lingkungan perhotelan. Studi ini bertujuan untuk menganalisis wawancara kerja di industri perhotelan berdasarkan persepsi praktisi sumber daya manusia (SDM) dalam hal persiapan wawancara, jenis wawancara, pertanyaan dalam wawancara, evaluasi calon, dan etika wawancara. Strategi penelitian kualitatif diterapkan dengan melibatkan 20 profesional SDM di Bali melalui kuesioner yang telah tervalidasi dan wawancara semi-terstruktur. Temuan menunjukkan bahwa wawancara terstruktur adalah jenis wawancara yang paling disukai, diikuti oleh wawancara tidak terstruktur dan wawancara perilaku. Beberapa kompetensi yang paling signifikan yang diukur meliputi pemecahan masalah, kepemimpinan, interpersonal, adaptabilitas, dan kualitas pribadi. Selain itu, praktisi SDM menekankan etika wawancara profesional, yang meliputi ketepatan waktu, penampilan yang baik, sikap, dan kejujuran. Studi ini menyimpulkan bahwa wawancara harus dikombinasikan dengan metode seleksi lain, yang akan menghasilkan penilaian yang lebih mendalam terhadap calon karyawan. Temuan ini berlaku untuk Bahasa Inggris untuk Tujuan Khusus (ESP), khususnya dalam pengembangan materi instruksional wawancara kerja dalam bahasa Inggris untuk mahasiswa perhotelan.
Co-Authors Adnyani, Ni Luh Putu Sri Anak Agung Sri Barustyawati Dewa Ayu Nita Damayanti Hermawan, Gede Satya I Dewa Gede Budi Utama I Gusti Bagus Wiksuana I Ketut Armawan I Ketut Artawa I Made Suta Paramarta I Made Suta Paramarta IGA Pt. Novita Sari Paragae Karisma, Made Arya Wira Ketut Widya Purnawati Luh Putu Artini Made Aryawan Adijaya Made Hery Santosa Made Sri Satyawati Ni Made Ratminingsih Ni Putu Astiti Pratiwi Ni Putu Era Marsakawati Padmadewi . Paragae, IGA Pt. Novita Sari Putu Adi Krisna Juniarta Putu Eka Dambayana Suputra Rima Andriani Sari Rima Andriani Sari Yuda Pramesti, Dewi Merlyna