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Puspita Wulansari
Universitas Telkom
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The Effect of Salary Satisfaction and Career Development on Turnover Intention Among Gen Z in Indonesia Supartiwi, Sri Rahma Ayu; Wulansari, Puspita
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9097

Abstract

This study aims to analyze the effect of salary satisfaction and career development on turnover intention among Gen Z in Indonesia. The phenomenon of high turnover intention, especially among Gen Z employees, has a significant impact on the sustainability of company human resource systems. This study examines the relationship between salary satisfaction, career development, and the intention to leave the job among young employees. Turnover intention can be minimized by paying close attention to optimal salary satisfaction and employee career development. The purpose of this research is to empirically understand the influence of salary satisfaction and career development in explaining the turnover intention of Gen Z employees in Indonesia. The research was conducted using a descriptive quantitative approach through a survey of 202 respondents. The variables examined include salary satisfaction, career development, and turnover intention. Data analysis was performed using the SEM-PLS method to test the relationships among the variables. The results show that salary satisfaction and career development have a significant effect on turnover intention. In conclusion, salary satisfaction and career development significantly influence turnover intention: the higher the level of salary satisfaction and the stronger the respondents’ perception of career development opportunities provided by the company, the lower their desire to leave the job. Conversely, when salary satisfaction and career development are low, employees’ intention to leave the company tends to increase.
The Influence of Work Motivation, Work Facilities, and Compensation on Job Satisfaction Marthen Ragowino Bira; Puspita Wulansari; Maria Apsari Sugiat
International Journal of Indonesian Business Review Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibr.v5i1.1531

Abstract

This study aims to identify Work Motivation, Work Facilities, and Compensation of Pokdarwis Members of Prai Ijing Traditional Village, and to identify how Work Motivation, Work Facilities, and Compensation contribute to job satisfaction partially and simultaneously. The method used is descriptive analysis through descriptive analysis techniques and multiple regression with SPSS 26 analysis tools. The sample used is a Saturated Sample with Non-Probability Sampling Technique to 500 Members of Pokdarwis Prai Ijing Traditional Village. The preliminary research results suggest that Work Motivation, Work Facilities, and Compensation are in the good range, and that Work Motivation, Work Facilities, and Compensation contribute partially and simultaneously. The conclusion in this study is that Work Motivation has an effect on Job Satisfaction. Work Facilities have an effect on Job Satisfaction. Compensation has an effect on Job Satisfaction and Work Motivation, Work Facilities, and Compensation have an effect simultaneously on Job Satisfaction of Pokdarwis Kampung Adat Prai Ijing.
Explaining Turnover Intention among Generation Z Contract Employees through Psychological, Physical, and Social Capital: Evidence from the Telecommunications BPO Industry Zihaul Haq; Puspita Wulansari
International Journal of Indonesian Business Review Vol. 5 No. 2 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibr.v5i2.1898

Abstract

Purpose – Employee turnover has become a major human resource challenge in the telecommunications Business Process Outsourcing (BPO) industry, particularly among Generation Z contract employees. This study examines the effects of psychological capital, physical capital, and social capital on turnover intention, with job satisfaction as a mediating variable. Methodology/approach – A quantitative explanatory approach was employed using survey data collected from 338 Generation Z employees working under fixed-term employment contracts in the telecommunications division of BPO Company XYZ. Respondents were selected through purposive sampling. Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4 was utilized to assess both direct and indirect relationships among the proposed constructs. Findings – The results indicate that psychological capital, physical capital, and social capital significantly enhance job satisfaction, with physical capital exerting the strongest effect. Job satisfaction significantly reduces turnover intention and mediates the relationships between all three forms of capital and turnover intention. The model explains 63.2% of the variance in job satisfaction and 51.5% of the variance in turnover intention. Descriptive findings further highlight career opportunity, trust, work facilities, optimism, and resilience as priority areas for improving employee retention. Novelty – This study contributes to the Human Resource Management and Organizational Behavior literature by proposing an integrated model that examines psychological, physical, and social capital simultaneously as antecedents of turnover intention through the mediating role of job satisfaction. It also provides empirical evidence from Generation Z contract employees in the telecommunications BPO industry, offering a more comprehensive perspective on employee retention strategies.
TRANSFORMASI SISTEM INFORMASI AKUNTANSI DIGITAL MELALUI MANAJEMEN FILE BERBASIS CLOUD BAGI KARANG TARUNA DESA KERTAWANGI Puspita Wulansari; Willy Sri Yuliandhari; Ardan Gani Asalam; Muhammad Alrazan Dwiky Putra; Muhammad Zayyinul Bahri Ashfahani; Muhamad Alifarizi Dwiangga Putra
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 6, No 1 (2026): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v6i1.2579

Abstract

Digital transformation has become an essential requirement for community organizations to improve the effectiveness of administrative and financial management, including youth organizations such as Karang Taruna of Kertawangi Village, which still face limitations in utilizing cloud-based digital accounting information systems. This activity aims to enhance the understanding and capabilities of Karang Taruna members in managing accounting information systems through cloud-based file management to support more orderly, transparent, and collaborative financial recording and documentation. The community service was conducted through three stages: needs assessment with partners, socialization and training on basic concepts of digital accounting information systems and cloud-based file management, and evaluation through participant feedback. The results show that among the 30 participants involved, the majority of participants gained new understanding regarding the use of cloud-based links for embedding and documenting transaction evidence and gained new understanding of collaborative features, access authorization, and simultaneous document editing using Google Drive. Feedback evaluation indicates a very high level of participant satisfaction regarding the relevance of the material, clarity of delivery, and overall benefits of the activity. In conclusion, this community service program effectively improves digital accounting information system literacy among youth organizations and has the potential to support sustainable financial governance.
Transformasi Komunikasi Digital Karang Taruna untuk Meningkatkan Kolaborasi dan Partisipasi Pemuda Ardan Gani Asalam; Willy Sri Yuliandhari; Puspita Wulansari; Muhammad Alrazan Dwiky Putra; Muhaammad Zayyinul Bahri Ashfahani; Muhamad Alifarizi Dwiangga Putra
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 6, No 1 (2026): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v6i1.2617

Abstract

The shift of youth interaction patterns toward digital spaces requires youth organizations to adapt in order to remain relevant. Karang Taruna, as a grassroots youth organization, still faces challenges such as low participation, weak coordination, and limited use of digital media. This community service program aims to transform Karang Taruna’s digital communication to enhance youth collaboration and participation. The program was implemented in Kertawangi Village through training and mentoring on digital communication platforms, social media management, cloud-based documentation, and digital ethics and security. The methods included needs assessment, socialization, participatory discussions, and evaluation. The results show increased understanding and skills among Karang Taruna members in utilizing structured digital communication. Evaluation results indicate that more than 80% of participants found the program relevant and supported its sustainability. This digital communication transformation strengthens internal collaboration and encourages active youth participation in organizational and community activities.ABSTRAKPerubahan pola interaksi generasi muda yang semakin bergeser ke ranah digital menuntut organisasi kepemudaan untuk beradaptasi agar tetap relevan. Karang Taruna sebagai wadah pengembangan pemuda di tingkat desa masih menghadapi berbagai kendala, seperti rendahnya partisipasi anggota, lemahnya koordinasi, serta belum optimalnya pemanfaatan media digital. Program pengabdian kepada masyarakat ini bertujuan untuk mentransformasikan komunikasi digital Karang Taruna guna meningkatkan kolaborasi dan partisipasi pemuda. Kegiatan dilaksanakan di Desa Kertawangi melalui pelatihan dan pendampingan pemanfaatan platform komunikasi digital, pengelolaan media sosial, dokumentasi berbasis cloud, serta penguatan etika dan keamanan komunikasi digital. Metode yang digunakan meliputi penjajakan kebutuhan mitra, sosialisasi materi, diskusi partisipatif, dan evaluasi kegiatan. Hasil pengabdian menunjukkan peningkatan pemahaman dan keterampilan anggota Karang Taruna dalam memanfaatkan komunikasi digital secara lebih terstruktur. Evaluasi kegiatan menunjukkan lebih dari 80% peserta menyatakan materi sesuai dengan kebutuhan dan berharap kegiatan serupa dilanjutkan. Transformasi komunikasi digital ini terbukti mampu meningkatkan intensitas interaksi, memperkuat kolaborasi internal, serta mendorong partisipasi aktif pemuda dalam kegiatan organisasi dan masyarakat.
STRATEGI PERSIAPAN REKRUTMEN SDM UNTUK MENDUKUNG PERTUMBUHAN UMKM DESA KERTAWANGI Puspita Wulansari; Willy Sri Yuliandhari; Ardan Gani Asalam; Harrys Sudarmaji
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 6, No 4 (2026): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v6i4.3086

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a strategic role in supporting Indonesia’s national economic growth. However, they continue to face various challenges in human resource management, particularly in workforce recruitment planning. Most MSME owners still rely on informal recruitment practices without conducting workforce needs analysis, defining competency requirements, or establishing clear job responsibilities. This community service program aimed to enhance the capacity of MSME owners in Kertawangi Village to develop a more systematic human resource recruitment process. The program employed a participatory approach consisting of needs assessment, training sessions, interactive discussions, and program evaluation. The training covered workforce planning, preparation of simple job descriptions, determination of employee competency criteria, and recruitment and selection techniques tailored to the characteristics of MSMEs. The results indicated an improvement in participants’ understanding of the importance of human resource recruitment planning in supporting business growth. The evaluation also revealed a participant satisfaction rate of 94.19%, indicating that both the training materials and delivery methods were highly relevant to the needs of MSME owners. This program contributed to strengthening the managerial capacity of MSME owners, enabling them to manage human resource recruitment more professionally and systematically to support sustainable business growth. ABSTRAKUsaha Mikro, Kecil, dan Menengah (UMKM) merupakan sektor yang berperan penting dalam pertumbuhan ekonomi nasional, namun masih menghadapi berbagai kendala dalam pengelolaan sumber daya manusia, khususnya pada aspek perencanaan rekrutmen tenaga kerja. Sebagian besar pelaku UMKM masih melakukan perekrutan secara informal tanpa mempertimbangkan kebutuhan kompetensi maupun pembagian tugas yang jelas. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan kapasitas pelaku UMKM Desa Kertawangi dalam mempersiapkan proses rekrutmen sumber daya manusia secara lebih sistematis. Program dilaksanakan melalui pendekatan partisipatif yang meliputi identifikasi kebutuhan mitra, penyampaian materi, diskusi interaktif, dan evaluasi kegiatan. Materi pelatihan mencakup perencanaan kebutuhan tenaga kerja, penyusunan deskripsi pekerjaan sederhana, penentuan kriteria calon tenaga kerja, serta teknik rekrutmen dan seleksi yang sesuai dengan karakteristik UMKM. Hasil kegiatan menunjukkan bahwa peserta memperoleh peningkatan pemahaman mengenai pentingnya perencanaan rekrutmen SDM dalam mendukung pertumbuhan usaha. Evaluasi kegiatan menunjukkan tingkat kepuasan peserta sebesar 94,19%, yang mengindikasikan bahwa materi dan metode pelatihan dinilai sangat relevan dengan kebutuhan pelaku UMKM. Kegiatan ini memberikan kontribusi dalam meningkatkan kapasitas manajerial pelaku UMKM sehingga lebih siap mengelola tenaga kerja secara profesional dan berkelanjutan.
Co-Authors Ade Irma Susanty Amelia, Yusnia Andre Harjana Damanik Annisa Fitriasari Ardan Gani Asalam Arif Partono Prasetio Astadi Pangarso Aulia, Alfauzan Muhammad Ayu Komang Devi Savitri Clarissa Anabella Mumtaz Evrina, Putri Wanda Fadilla, Sarah Nur Fajar, Bintang Pramudiana Ganesha Pratama, Benedictus Kurnianda Harimurti, Muhammad Kevindra Putra Harrys Sudarmaji Konjala, Wafda Qinthara Linda Kusuma Wardani Mahardhika, Deansyah Putra Maria Apsari Sugiat Marthen Ragowino Bira Muhaammad Zayyinul Bahri Ashfahani Muhamad Alifarizi Dwiangga Putra Muhamad Alifarizi Dwiangga Putra Muhammad Abi Ikhwanudin Muhammad Alrazan Dwiky Putra Muhammad Alrazan Dwiky Putra Muhammad Zayyinul Bahri Ashfahani Putri, Shinta Ananda Rosa, Jersylika Aminah Salsabilla, Marsa Riqqoh Salma Selindha Rosanti Pramono Setiawan, Silmi Nadhira Silmi Nadhira Setiawan Sudarmaji, Harrys Supartiwi, Sri Rahma Ayu Susilo, Sulthan Rafi Syifa Shofura Widyaputri Ulum, Bahriyahtul Willy Sri Yuliandhari Yogie Pranata, Mochamad Zihaul Haq