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PELAYANAN DAN KEPUASAN PELANGGAN UED-SP PADA BUMDES LALA SENTOSA DI DESA PERKEBUNAN SUNGAI LALA, INDRAGIRI HULU, RIAU Akbari, M. Rizki Fadilah; Elida, Septina; Hamidi, Wahyu; Fahrial, Fahrial
Jurnal Daya Saing Vol. 11 No. 2 (2025): Dinamika Manajemen, Ekonomi, dan Kebijakan Publik di Era Digital
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v11i2.2247

Abstract

Customer satisfaction is the main target to be able to survive in the midst of fierce competition This research aims to analyze customer satisfaction with the services provided by UED-SP BUMDes Lala Sentosa in Perkebunan Sungai Lala Village. A sample of 100 customers was selected using simple random sampling. Data analysis employed Service Quality (Servqual), Important Performance Analysis (IPA), and the Customer Satisfaction Index (CSI). The results indicate that customers are still less satisfied with the services at UED-SP BUMDes Lala Sentosa. Therefore, performance improvement is necessary. The top priority attributes located in Quadrant I are: Availability of computers and telephones as supporting technology, BUMDes office work schedule (opening and closing hours), Friendliness of the management in serving customers. Furthermore, attributes in Quadrant II include: Strategic location of the BUMDes office, Honesty of UED-SP BUMDes management, Guarantee of easy loan requirements, and Patience of the management towards customers.
PKM Kelompok Tani Jaya Kecamatan Kuantan Tengah, Kabupaten Kuantan Singingi Provinsi Riau Made Devi Wedayanti; Saipul Bahri; Septina Elidar; Alhamdi Fikri
Hawa : Jurnal Pemberdayaan Dan Pengabdian Masyarakat Vol. 1 No. 3 (2023): Desember 2023 Hawa : Jurnal Pemberdayaan Dan Pengabdian Masyarakat (HAWAJPPM)
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/hawajppm.v1i3.38

Abstract

Isu dan fokus pengabdian masyarakat ini adalah pertama, petani di Kelompok Jaya tidak memiliki administrasi pembukuan sama sekali terkait dengan modal dan pemasukan yang dihasilkan dari proses pertanian yang dilakukan. Tujuan pengabdian memberikan solusi atas isu/permasalahan administrasi. Metode yang digunakan adalah penyuluhan tentang pencatatan tata kelola administrasi, Pemberian alat alat administrasi. Kesimpulan pengabdian masyarakat ini adalah secara umum kegiatan pengabdian kepada masyarakat dapat terlaksana dengan baik. Kegiatan PKM ini mendapat sambutan dan dukungan dari pihak Kelompok Tani Jaya
LOCAL ECONOMIC DEVELOPMENT BASED ON VILLAGE POTENTIAL: A LITERATURE REVIEW Loso Judijanto; Silvia Ekasari; Septina Elida
JOURNAL OF COMMUNITY DEDICATION Vol. 2 No. 4 (2023): Journal of Community Dedication
Publisher : Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Village economic development in Indonesia is hampered by the lack of adequate infrastructure and human resources (HR). Improving both is considered essential to facilitate sustainable economic growth at the village level. This research utilises an in-depth literature research method, where data and information are collected from various academic sources, including journals, articles and research reports related to village economic development. The main findings of this study show that infrastructure improvements such as access to proper roads, stable electrification, and internet connection trigger village economic growth by improving the distribution of goods, expanding markets, and increasing efficiency. Meanwhile, empowering human capital through non-formal education and specialised skills training increases productivity and innovation. These investments also show co-benefits, such as improved access to health and education services, as well as strengthening the rural tourism sector. Infrastructure and human capital limitations must be addressed simultaneously to trigger inclusive and sustainable rural economic development. This research confirms that strategic measures, including appropriate investment and empowerment programmes, are important in placing villages on an adequate growth trajectory and harnessing existing local potential into a tangible economic force.
Farmer Group Members' Absorption of Agricultural Extension with Demonstration Methods and Lectures (Case Study in Gunungrejo Village, Kedungpring District, Lamongan Regency) Emmy Hamidah; Endang Tri Wahyurini; Agung Setyarini; Septina Elida
Jurnal Penelitian Pendidikan IPA Vol 10 No 7 (2024): July
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10i7.7000

Abstract

The development of food crop agriculture helps the role of agricultural extension workers, maintains the stability of food self-sufficiency, increases people's income, and improves nutritional conditions through diversification of food types. Research objectives: to determine the absorption of members of the Berkah Tani I and Berkah Tani II farmer groups to counseling using demonstration methods and lectures; to determine differences in the absorption of members of Berkah Tani I and Berkah Tani II farmer groups to counseling using demonstration methods and lectures from various age strata. Hypotheses proposed: there are differences in the absorption of Berkah Tani I and Berkah Tani II farmer groups towards counseling using demonstration methods and lectures in each group; there are differences in absorption at each age level towards the use of demonstration methods and lecture methods. Data analysis methods using tabulation, scored and to determine the absorption at various age levels used the F test. The conclusions of the study are as follows: the use of demonstration method and lecture method in extension activities carried out alone - alone can improve the knowledge of farmers, among others: in Berkah Tani I farmer group that uses the demonstration method from the criteria enough (average value - average 27.52) to good (average value - average 40.78); in Berkah Tani II farmer group.
Analisis Peramalan Daya Saing Komoditas Karet Alam Indonesia Ke Pasar Global Ria Angelia Kasenda; Detri Karya; Septina Elida
Arus Jurnal Sosial dan Humaniora Vol 6 No 2: Agustus (2026)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v6i2.3258

Abstract

Penelitian ini bertujuan untuk menganalisis perkembangan pangsa pasar, pertumbuhan ekspor, serta faktor-faktor yang memengaruhi daya saing komoditas karet alam Indonesia di pasar global. Metode analisis yang digunakan meliputi analisis deskriptif, indeks Revealed Comparative Advantage (RCA), model Constant Market Share (CMS), serta model peramalan ARIMA dan Jaringan Saraf Tiruan. Data yang digunakan merupakan data sekunder periode 1980–2024 yang bersumber dari Badan Pusat Statistik, Kementerian Pertanian, FAO, dan lembaga terkait lainnya.Hasil penelitian menunjukkan bahwa Indonesia menempati posisi sebagai eksportir terbesar dunia dengan pangsa pasar sebesar 24,1% pada tahun 2023 dan memiliki keunggulan komparatif yang sangat kuat dengan nilai RCA > 2,5. Namun, kinerja ekspor menghadapi tantangan struktural berupa penurunan luas lahan dan produksi rata-rata masing-masing 1,81% dan 3,89% per tahun, dominasi ekspor bahan mentah sebesar 91,25%, serta konsentrasi pasar yang mencapai lebih dari 56,7% hanya pada tiga negara tujuan utama. Analisis CMS mengungkapkan bahwa efektivitas daya saing masih terhambat oleh struktur produk dan distribusi pasar yang belum optimal, sedangkan peramalan menunjukkan pertumbuhan ekspor akan melambat jika tidak ada intervensi kebijakan. Penelitian ini menyimpulkan bahwa diperlukan strategi peremajaan tanaman, hilirisasi industri, serta diversifikasi pasar untuk mempertahankan dan meningkatkan posisi daya saing karet alam Indonesia.