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Septina Elida
Universitas Islam Riau
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Immunology & microbiology Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Physics Social Sciences Other

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KEPUASAN KONSUMEN TERHADAP KUALITAS KULINER LOKAL MIE SAGU PADA UMKM DI KOTA PEKANBARU Hamidi, Wahyu; Elida, Septina; Vaulina, Sisca; Khairizal, Khairizal
Jurnal Daya Saing Vol. 9 No. 3 (2023): Kinerja SDM, Perilaku Konsumen, dan Dinamika Keuangan Perusahaan
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v9i3.1572

Abstract

Sago noodles are a local culinary dish made from sago. The presence of sago noodles will enrich the culinary treasures of Riau. This research aims to analyze consumer satisfaction with the culinary quality of sago noodles in Pekanbaru City. The sampling technique used nonprobability sampling followed by a judgment sampling method for 100 consumers who were purchasing sago noodles as respondents. Data were analyzed using descriptive analysis methods, Important Performance Analysis (IPA), and Customer Statistics Index (CSI). The results of the Important Performance Analysis (IPA) research show that there are still several things that do not meet consumer expectations. The attributes that are the main priority in improving performance and to be improved are the sago noodle topping and serving speed. Several attributes are in a position to be maintained, namely taste, uniqueness, completeness of sago noodles, guarantee, maturity, product variety, appearance, price, and portion. Based on the calculation of the consumer satisfaction index (CSI) value for local sago noodle culinary, it is 62.46%, in the range of 0.50-0.66, meaning that consumers are quite satisfied with the level of attribute performance in local sago noodle culinary.
PELAYANAN DAN KEPUASAN PELANGGAN UED-SP PADA BUMDES LALA SENTOSA DI DESA PERKEBUNAN SUNGAI LALA, INDRAGIRI HULU, RIAU Akbari, M. Rizki Fadilah; Elida, Septina; Hamidi, Wahyu; Fahrial, Fahrial
Jurnal Daya Saing Vol. 11 No. 2 (2025): Dinamika Manajemen, Ekonomi, dan Kebijakan Publik di Era Digital
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v11i2.2247

Abstract

Customer satisfaction is the main target to be able to survive in the midst of fierce competition This research aims to analyze customer satisfaction with the services provided by UED-SP BUMDes Lala Sentosa in Perkebunan Sungai Lala Village. A sample of 100 customers was selected using simple random sampling. Data analysis employed Service Quality (Servqual), Important Performance Analysis (IPA), and the Customer Satisfaction Index (CSI). The results indicate that customers are still less satisfied with the services at UED-SP BUMDes Lala Sentosa. Therefore, performance improvement is necessary. The top priority attributes located in Quadrant I are: Availability of computers and telephones as supporting technology, BUMDes office work schedule (opening and closing hours), Friendliness of the management in serving customers. Furthermore, attributes in Quadrant II include: Strategic location of the BUMDes office, Honesty of UED-SP BUMDes management, Guarantee of easy loan requirements, and Patience of the management towards customers.
Farmer Group Members' Absorption of Agricultural Extension with Demonstration Methods and Lectures (Case Study in Gunungrejo Village, Kedungpring District, Lamongan Regency) Hamidah, Emmy; Wahyurini, Endang Tri; Setyarini, Agung; Elida, Septina
Jurnal Penelitian Pendidikan IPA Vol 10 No 7 (2024): July
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10i7.7000

Abstract

The development of food crop agriculture helps the role of agricultural extension workers, maintains the stability of food self-sufficiency, increases people's income, and improves nutritional conditions through diversification of food types. Research objectives: to determine the absorption of members of the Berkah Tani I and Berkah Tani II farmer groups to counseling using demonstration methods and lectures; to determine differences in the absorption of members of Berkah Tani I and Berkah Tani II farmer groups to counseling using demonstration methods and lectures from various age strata. Hypotheses proposed: there are differences in the absorption of Berkah Tani I and Berkah Tani II farmer groups towards counseling using demonstration methods and lectures in each group; there are differences in absorption at each age level towards the use of demonstration methods and lecture methods. Data analysis methods using tabulation, scored and to determine the absorption at various age levels used the F test. The conclusions of the study are as follows: the use of demonstration method and lecture method in extension activities carried out alone - alone can improve the knowledge of farmers, among others: in Berkah Tani I farmer group that uses the demonstration method from the criteria enough (average value - average 27.52) to good (average value - average 40.78); in Berkah Tani II farmer group.
Co-Authors Agung Setyarini Akbari, M. Rizki Fadilah Alvin Heldonny Arti Marni Darus Dini Amalia Putri Emmy Hamidah Endang Tri Wahyurini Fahrial, Fahrial ILMA SATRIANA DEWI Kelvin Andrian Pratama khairizal khairizal, khairizal Lia Syafridayanti Loso Judijanto Puput Novita Revan Wahyu Dimantara Reza Gunanda Saripah Ulpah Sigit Budi Setiawan SILVIA EKASARI Sisca Vaulina, Sisca Sri Ayu Kurniati Tri Mukti Wahyu Hamidi Wahyu Hamidi Yanti Sipahutar