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Implementasi Protokol Cleanliness, Health and Safety (CHS) oleh Pelaku Perjalanan Wisata di Era Pandemi Covid-19 menurut Persepsi Wisatawan Pusparani Pusparani; RMW Agie Pradhipta
Jurnal Ilmiah Pariwisata Vol 27 No 1 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i1.1603

The impact of the Covid-19 pandemic cause the tourism sectors lack of trust from the tourists, both foreign and domestic tourists. In order the business actors in the tourist sectors can running their economy activity needed the effort to gain confidence from tourist with give the easing of restrictions on community activities and also the opening of these destinations accompanied with cleanliness, health and safety behaviour in order do not trigger the emergence of a new wave of the Covid-19 pandemic. The government has formulated a New Normal Adaptation for the lungs of tourism actors. The guidelines for the Cleanliness, Health, Safety (CHS) protocol that have been compiled are expected to be implemented by travel agents. To see how far the implementation of the CHS protocol in the Covid-19 Pandemic era has been carried out by Travel Agents, this research is carried out. The results show that the average value of the highest CHS protocol implementation is carried out by tourists and tourist attractions, which is 92%, followed by accommodation service actors at 80%, eating/drinking service actors at 77% and the last one being transportation service actors at 70%. Keywords: Covid Pandemic, Cleanliness, Health and Safety Protocols

Implementasi Protokol Cleanliness, Health and Safety (CHS) oleh Pelaku Perjalanan Wisata di Era Pandemi Covid-19 menurut Persepsi Wisatawan Pusparani Pusparani; RMW Agie Pradhipta
Jurnal Ilmiah Pariwisata Vol 27 No 1 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i1.1603

The impact of the Covid-19 pandemic cause the tourism sectors lack of trust from the tourists, both foreign and domestic tourists. In order the business actors in the tourist sectors can running their economy activity needed the effort to gain confidence from tourist with give the easing of restrictions on community activities and also the opening of these destinations accompanied with cleanliness, health and safety behaviour in order do not trigger the emergence of a new wave of the Covid-19 pandemic. The government has formulated a New Normal Adaptation for the lungs of tourism actors. The guidelines for the Cleanliness, Health, Safety (CHS) protocol that have been compiled are expected to be implemented by travel agents. To see how far the implementation of the CHS protocol in the Covid-19 Pandemic era has been carried out by Travel Agents, this research is carried out. The results show that the average value of the highest CHS protocol implementation is carried out by tourists and tourist attractions, which is 92%, followed by accommodation service actors at 80%, eating/drinking service actors at 77% and the last one being transportation service actors at 70%. Keywords: Covid Pandemic, Cleanliness, Health and Safety Protocols

Pengaruh Faktor Kepemimpinan Terhadap Peningkatan Kinerja Karyawan di RM Ampera 2 Tak Cabang Veteran, Jakarta Selatan Herienda, Florensia; Adriani, Hanni; Rianto, Rianto; Nofiyanti, Fifi; Pradhipta, RMW Agie
YUME : Journal of Management Vol 6, No 3 (2023)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v6i3.6215

Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan terhadap kinerja karyawan. Penelitian ini merupakan deskriptif kuantitatif yang menggunakan metode analisis sederhana. Jumlah populasi dan sampel dalam penelitian ini ditentukan dengan menerapkan teknik sampling jenuh, yang melibatkan 32 pegawai di Rumah Makan Ampera 2 Tak Cabang Veteran Bintaro. Hasil penelitian menunjukkan bahwa kepemimpinan berpengaruh signifikan terhadap kinerja karyawan. Kepemimpinan yang baik di RM Ampera 2 Tak Cabang Veteran Jakarta Selatan meningkatkan motivasi karyawan melalui dukungan, pengakuan, dan pemahaman kebutuhan. Saran untuk pemimpin RM Ampera 2 Tak terkait kinerja karyawan adalah menjelaskan dengan jelas visi, misi, dan tujuan organisasi kepada karyawan, memberikan dukungan dan bimbingan yang adekuat, serta memberikan pengakuan kepada karyawan berprestasi untuk meningkatkan motivasi dan kepuasan kerja.Kata Kunci: Kepemimpinan, Kinerja Karyawan

Analisis Kemampuan Pemandu Wisata dalam Komunikasi Bahasa Inggris kepada Wisatawan di Taman Mini Indonesia Indah, Jakarta Herienda, Florensia; Adriani, Hanni; Nofiyanti, Fifi; Pradhipta, RMW Agie; Maharani, Mira
Jurnal Ilmiah Pariwisata Vol 29 No 3 (2024): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v29i3.1834

This research aims to analyze the communication skills of tour guides at Taman Mini Indonesia Indah (TMII), especially in interacting with foreign tourists. The background is the importance of effective communication in increasing tourist satisfaction, especially in the context of globalization. The research methods used include surveys, semi-structured interviews, and observation of guide interactions with tourists. The results showed that guides with more experience had better communication skills, both verbal and non-verbal. Feedback from tourists indicated that interactive and informative communication was highly valued, although some guides still needed to improve their confidence and clarity of explanations. The discussion revealed that effective communication strategies, such as a personal approach and use of body language, can help guides overcome challenges in interactions. The research conclusions emphasize the need for further training of guides in communication aspects, especially English and interpersonal skills. Suggestions for TMII managers include providing regular training for guides and creating an environment that supports positive interactions between guides and tourists, in order to improve the overall quality of the tourist experience. Keywords: communication, tour guide, tourist satisfaction, interaction

Peran dan Transformasi Pemandu Wisata di Era Digital: Sebuah Systematic Literature Review Pusparani, Pusparani; Herienda, Florensia; Adriani, Hanni; Hutagalung, M. Husen; Pradhipta, RMW Agie
Jurnal Ilmiah Pariwisata Vol 30 No 3 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i3.1977

TThis study aims to map the roles and transformations of tour guides in the digital era through a systematic review of current empirical evidence. The research employed a Systematic Literature Review (SLR) guided by the PRISMA framework, drawing data from Scopus, Web of Science, and Google Scholar (1995–2025). A total of 33 articles met the inclusion criteria and were thematically analyzed and narratively synthesized. The findings reveal three complementary thematic clusters. The first cluster highlights professional competencies, interpretative, interpersonal, and managerial dimensions as core service attributes that enhance service quality, satisfaction, and behavioral intentions. The second cluster emphasizes affective dimensions, such as emotional labor, empathy, and rapport, as psychological mechanisms that transform service quality into memorable tourism experiences, leading to loyalty and positive word-of-mouth. The third cluster identifies the digital transformation of tour guiding through mobile applications, AR/VR/XR, virtual or livestream tours, and AI-assisted collaboration, which strengthen interactivity, immersion, personalization, and eWOM. In conclusion, the synergy of competence, affect, and digital capability creates an experiential value chain linking service quality to satisfaction, loyalty, and destination image. Future research is recommended to examine tour guide well-being, evaluate human–AI co-guiding, employ multi-group SEM, conduct bibliometric/meta-analyses, and compare outcome-based versus input-based certification systems. Keywords: tour guide transformation, digital tourism, systematic literature review

Generation Z Entrepreneurship in Tourism Opportunity: An Interpretative Phenomenological analysis Hutagalung, Husen; Rachman, Arief Faizal; Rahayu, Nurti; Hermawan, Yudan; Aryapranata, Aryawan; Pusparani, Pusparani; Rianto, Rianto; Riyadi, Agus; Budiman, Surya Fajar; Pradhipta, RMW Agie
Journal of Educational, Health and Community Psychology VOL 14 NO 4 DECEMBER 2025
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jehcp.vi.31399

This study aims to explore the psychological experiences of Generation Z entrepreneurs in Jakarta who seize opportunities in tourism-related businesses such as open trips, beauty services, laundry, culinary ventures, and souvenir shops. Using a qualitative phenomenological design, this research adopts an Interpretative Phenomenological Analysis (IPA) approach to understand how young entrepreneurs interpret their entrepreneurial journeys in a rapidly changing digital era. Five Gen-Z entrepreneurs participated in semi-structured interviews, and the data were analyzed through a hermeneutic and idiographic process to capture the depth of lived experiences. The analysis revealed three superordinate themes: (1) self-confidence, characterized by technological mastery and optimism in facing business challenges; (2) independence, reflected in their preference for freedom of expression and anti-hierarchical work culture; and (3) pragmatism, denoting a lifestyle-oriented pursuit of financial freedom and comfort. These findings contribute to a deeper understanding of Gen-Z entrepreneurial identity and offer practical implications for developing entrepreneurship education and character-building programs in both formal and informal educational settings.

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