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All Journal Nursing Current : Jurnal Keperawatan Health Sciences Journal Jurnal Kesehatan Islam : Islamic Health Journal PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Persatuan Perawat Nasional Indonesia (JPPNI) EDUNursing Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Kesehatan Tambusai Well Being Innovative: Journal Of Social Science Research Jurnal Penelitian Keperawatan Journal for Quality in Women's Health JURNAL INSAN CENDEKIA JURNAL KEPERAWATAN
Roni, Faishol
STIKES Bahrul Ulum, Jawa Timur, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : EDUNursing

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HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN BPJS DI RAWAT INAP Mirnawati, Mirnawati; Fitriyah, Erna Tsalatsatul; Roni, Faishol
Jurnal EDUNursing Vol 5, No 1 (2021): April - Agustus
Publisher : Universitas Pesantren Tinggi Darul Ulum

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Abstract

Abstract Quality is the most important thing for the service company holder. It refers to action that should be well like the safe guaranty for patient. In the implementation of public service, still a lot of missing things that affect to the public service quality. The low costumer satisfication will influencing the health facility provitabilities. In other hand, the employ behavior will also affect to the patient satisfication, wherease the patient needs is always increase everytime, and it also happen to the demand of service quality which given. This research aim is knowing the association service quality with the satisfication of BPJS inpatient. This article using literature review method which use google scolar as the support database that suitable with inclusion and exclusion criteria. Based on the ten identified journals, those are showing that the association is exist between the service qualities with the satisfication of BPJS inpatient. There is an association between the service qualities with the satisfication of BPJS inpatient.Keyword: service quality, demand level, BPJS Inpatient
HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN BPJS DI RAWAT INAP Mirnawati Mirnawati; Erna Tsalatsatul Fitriyah; Faishol Roni
Jurnal EDUNursing Vol 5, No 1 (2021): April - Agustus
Publisher : Universitas Pesantren Tinggi Darul Ulum

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract Quality is the most important thing for the service company holder. It refers to action that should be well like the safe guaranty for patient. In the implementation of public service, still a lot of missing things that affect to the public service quality. The low costumer satisfication will influencing the health facility provitabilities. In other hand, the employ behavior will also affect to the patient satisfication, wherease the patient needs is always increase everytime, and it also happen to the demand of service quality which given. This research aim is knowing the association service quality with the satisfication of BPJS inpatient. This article using literature review method which use google scolar as the support database that suitable with inclusion and exclusion criteria. Based on the ten identified journals, those are showing that the association is exist between the service qualities with the satisfication of BPJS inpatient. There is an association between the service qualities with the satisfication of BPJS inpatient.Keyword: service quality, demand level, BPJS Inpatient
Co-Authors Abu Bakar Achmad Wahdi Achmad Wahdi Achmad Wahdi Ahmad Wahid Aina Mardhiyah Aini, Lutfi Nurul Amalia, Lulus Dian Ayu Arif Wijaya Arini, Adellia Rahma Camelia, Dina Camellia, Dina Dina Camelia Dina Camelia Dina Camelia Eka Sofia Larasati Eko, Saugi Apang Erita, Chyntiya Ananda Erna Ts FADILA, NUR Fatma Pratiwi, Tiara Fatoni, Imam Faturrohman, Rahul Febriyanti, Putri Lusiana Firdaus, M. Hanif Fitriani, Eka Diah FITRIYAH Fitriyah, Erna Tsalasatul Gita Kharisma Wirdah H. Arif Wijaya H. Arif Wijaya H.Arif Wijaya H.Imam Fatoni Hadi Sutomo Handayani, Erna Happi, M Hikmah, Dafiatil huda, alfin rulian Ika Puspita Sari Ika Puspitasari Ilmi, Miftakhun Nafidatul Istighfaroni, Mohammad Farid Jannah, Raudatul Miridatul Jayawarsa, A.A. Ketut Joko Prasetyo Kusyani, Asri Laili, Hanifah Nur Leo Yosdimyati Romli Luisa Wijaya Suryaning Ayu Ma'rifatul Khusnah Maelani, Windy Silegar Maysaro Mega Nurul Anwar Mirnawati Mirnawati Muyassaroh, Fiki Ula Nanang Bagus Sasmito Nanang Bagus, Nanang Ni Luh Ari Yusasrini Nurul Azizah parakoso, gigih Putri Kusumaningtyas Ramadhan, Anggoro Dwi wahyu Ratna Nurhayati Riatus Salamah Rochmah, Pribadi Auni Rofia, Sofiatur safaatin, Siti Sely Delta Surya Ningsih Shelfi Dwi Retnani Putri Santoso Sifa'ur Rohma Sugiarto, Kresna Bagus Sujiyati Nabela Suwandari, Yayu Tania Yesika Wantania Tiara Fatma P Tiara Fatma Pratiwi Tiara Fatma Pratiwi Tiara Fatma Pratiwi Tiara Fatma Pratiwi Tiara Fatma Pratiwi Tri Wulandari Ts. Fitriyah, Erna Verawati, Dessi Vibriani, lntantia Wijaya, H. Arif