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All Journal JURNAL MANAJEMEN DAN AKUNTANSI Jurnal Ilmiah Universitas Batanghari Jambi Resona : Jurnal Ilmiah Pengabdian Masyarakat Conference on Innovation and Application of Science and Technology (CIASTECH) Jurnal Ilmu Manajemen Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Wahana Pendidikan AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Bulletin of Management and Business Widyagama National Conference on Economics and Business (WNCEB) Journal of Artificial Intelligence and Digital Business Prosidia Widya Saintek J-CEKI
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Universitas Widyagama Malang
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Journal : Bulletin of Management and Business

 1 
Job Satisfaction in Public Organizations: The Role of Individual Characteristics, Work Ethic, and Organizational Commitment Mandacan, Yunatus; Mas, Nasharuddin; Survival, Survival
Bulletin of Management and Business Vol. 5 No. 2 (2024): October 2024
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v5i2.381

Abstract

The objectives to be achieved by this researcher are: (1) To analyze the influence of individual characteristics partially on the job satisfaction of employees of the Malang City Education and Culture Office. (2) To analyze the influence of work ethic partially on the job satisfaction of employees of the Malang City Education and Culture Office. (3) To analyze the influence of organizational commitment partially on the job satisfaction of employees of the Malang City Education and Culture Office. (4) To analyze the influence of individual characteristics, work ethic, and organizational commitment simultaneously on the job satisfaction of employees of the Malang City Education and Culture Office. The approach used is a quantitative approach based on the initial objective of the study, namely to explain the influence of the variables to be studied and then test the previously formulated hypothesis. The location of this research is the office of the Malang City Education and Culture Office, East Java, located at Jl. Veteran No.19, Ketawanggede, Kec. Lowokwaru, Malang City, East Java. The object of this research is the job satisfaction of employees of the Malang City Education and Culture Office. The population in this study was all employees of the Malang City Education and Culture Office, totaling 242 employees.
Scan, Pay, and Loyal: The Influence of QRIS on Customer Loyalty with the Mediation of Satisfaction and Moderation of Service Quality Widianto, Ganang Eko; Muryati, Muryati; Survival, Survival
Bulletin of Management and Business Vol. 6 No. 2 (2025): October 2025
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v6i2.419

Abstract

This study explores the impact of the Quick Response Code Indonesian Standard (QRIS) on customer loyalty by examining the mediating role of customer satisfaction and the moderating role of service quality. Using a quantitative approach, data were collected from 76 QRIS users at PT. Bank Pembangunan Daerah Banten (Perseroda) Tbk, Surabaya Branch. The analysis was conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The findings reveal that the implementation of QRIS significantly enhances customer satisfaction and customer loyalty. Customer satisfaction partially mediates the relationship between QRIS and loyalty, indicating that QRIS contributes to loyalty by improving the customer experience. Moreover, service quality strengthens the influence of QRIS on loyalty, serving as a pure moderator in the model. These results suggest that digital payment innovation alone is not sufficient to build loyalty; it must be supported by consistent and high-quality service delivery. The study provides practical insights for regional banks seeking to optimize QR-based services as part of their digital transformation and customer retention strategies.
Co-Authors Adelia Balqis Maharani Adya Hermawati Aji Suraji Alfiana Alfiana Aprista Restuningtika Ayu, Dias Ayu, Rosa Sukma Bambang Budiantono Bambang Budiantono Chaerani, Aura Choirul Anam Choirul Anam AM Diponegoro Dafid Irawan Dilla Verna Ayuningtyas Dwi Anggarani Eka Putri Maulidiah Fa’riyah, Nisaul Fransisca Natalia Giovanni Giovanni, Fransisca Natalia Hanif Rani Iswari Heni Pujiastuti Herfan, Mohammad INDAH DEWI NURHAYATI Khadijah, Della Zhafira Khojanah Hasan Krispin Agustina Moula Kurniasari, Anna Laili Nur Fadhilah Lufi Frastika M. Izul Fuadi Mandacan, Yunatus Maulidiah, Eka Putri Mellien Pakerti Winengku Moch Satriyo Mulyono - Muryati Muryati Muryati Muryati Nasharuddin Mas Niken Paramita Nor Widianah Risqi Puspita, Firda Quthni, Muhammad Darul Rahmadani, Novalita Wahyu Ratnasari Ratnasari Retno Agustine P Rifki Fandika Daffa Wardhana Rosa Sukma Ayu Sa’diyah, Nahdya Halimatus Soedjono Soedjono Suhartiningtyas, Suhartiningtyas TUTI - HASTUTI Tuti Hastuti Utari Ernita Wahju Wulandari Widianto, Ganang Eko Wiwin Purnomowati Zaenudin Zaenudin